State: Kansas City: Andover Product: Cox Communications Phone Service Clear all filters (1 of 48 reviews match)

Cox Communications in Andover, Kansas - Incorrect phone bill for elderly customer 7 of last 12 months

My 89 year old grandma has service through Cox. She is almost blind, almost deaf and has severe arthritis. She uses her phone to keep in contact with family and for emergency services when needed. Due to her physical limitations we have had to have 411 and International long distance blocked as she was making unintended calls. Each time this first occurred we paid the full bill and then asked Cox to restrict the corresponding service to avoid future issues. 7 out of 12 months she has been charged for these services even though her bill shows they are blocked. I have called each month, spent 30-60 minutes with support, level 2 support, supervisors and etc. Each time they say it is fixed and it may be correct for 1 month and then it happens again. If I wasn't watching her bill she would just pay these; this is just like elder fraud. All we want is someone at the "phone company" to get her phone bill correct; how hard can that be? I need a contact at Cox who cares, will take ownership of this issue and actually resolve it, permanently. How many other people, especially elderly people, is Cox incorrectly billing each month for services they haven't requested or requested to have removed?
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#630365 Review #630365 is a subjective opinion of poster.
Cox Communications Phone Service
Reason of review
Poor customer service

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