State: Kansas City: Wichita Clear all filters (17 of 1463 reviews match)
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Cox Communications review in Wichita, Kansas: Gift cards

1.0
Details
Cox runs such a scam. They issye you gift cards that expier in a few months so you dont use them. They have such poor customer service if you are smart go somewhere else for service.
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Review
#1176209 Review #1176209 is a subjective opinion of poster.
Product
Cox Communications Gift Card
Reason of review
Bad quality

Cox Communications review in Wichita, Kansas: Not happy with service.

1.5
Details
Terrible signal and on demand is the worst ever. Lots of freezes and jerky picture. Always when its the big game or season finale. Every time I call they send a signal, sometimes this makes it worse. I had a tech come out and they tried to up sell me to contour. No thanks. When you call they know you are super pissed so they try to ask about your day. I don't want to hear that. Fix my problem or give me my money back. Why do I pay for this? It used too be so good, now it looks like I'm just going to go with just Netflix. Time to cut the cord!
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Review
#990133 Review #990133 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality

Cox Communications review in Wichita, Kansas: 2 days wait for technical support (Internet, cable & phone all down)!!!

Fri - power outage 7am - 2am (21hrs). Sat - power came back. Cox service down (no internet, TV nor phone)! Sat 8am - start calling Cox (called 7X before getting through and wait 29 min to speak to someone). Was told the earliest appt is Mon! Two days wait for service - unbelievable! Asked to escalate this problem and for a Manager to call me back to explain why I have to wait for 2 days to get Cox service back (no one call back). Explained I work from home and can't have down time. Sat 9 am - someone from escalation called to say 1pm appt available. I managed "yes, i appreciate it" before phone dropped (remember, no Cox, lousy cell service). Tried calling back desperately to get confirmation they can come. Managed to speak to someone twice and explained situation after another 7-8 attempts. Phone dropped on both occasion and no one bother to call back even though they have full info and description of problem. Managed to speak to someone on last attempt (after waiting 45 minutes). To be told this - the 1pm spot is not log and i have to wait till Mon!! Mon 9:15am - received a call from Cox that they will be here in 10 min. One hour later, call back Technician after "no show". Only to be told "the office reroute them"! What?? I waited and was told office reroute them with no words from them? And after waiting two days? Call dropped and call back twice. It just goes to voicemail conveniently.. Mon 10:15am - call Cox office to complain "reroute" issue. Call drop at the end of it and no one call back! Notice wifi connected shortly.. Mon 11:45pm - Cox Tech show up (~2.5hrs after agreed time). Thanks but no thanks. He confirmed he reset it after i called him. ~30 houses here affected with no Cox service after power outage. Problem resolved with easy reset, yet we wait 2 agonizing days and many frustrating calls. Should Cox have automatically reset with power outage?Should Cox have the courtesy to call me back on delays or complains?Should I pay for the days I am not getting service?
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Review
#888696 Review #888696 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service

Cox Communications review in Wichita, Kansas: Self Install Fee

1.0
Details
I just signed up in store and was told that because my unit had service very recently, a tech would not need to come out and do anything, and my self install would not cost anything. I was charged a self install fee and when I spoke to CS to complain, they just said a tech came out and that is why they charged me. CSR did not seem to care that the salesman told me that there would be no self install fee.
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Review
#791698 Review #791698 is a subjective opinion of poster.
Service
Cox Communications Installation
Cons
  • Prices
  • Salesmen
  • Csr
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
2.7
Details
I have a COX business internet account. Guaranteed minimum 25Mbs down and 5Mbs up. I typically get 2 -6 Mbs down in the evenings with 600ms or higher ping time which makes it unusable for work. The wife can't even watch Hulu. I have submitted several tickets and they...
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1 comment
Anonymous
#1087140

Can't agree more. Have their new "digital" service.

Have never been able to get all the channels I am paying for. They have been out several times. Yesterday they were out for 2 hours replacing cables. Today I have lost more channels, phone service and internet services.

Their great service can only get someone out tomorrow late. Changing service

Review
#760885 Review #760885 is a subjective opinion of poster.
Cons
  • Performance
  • Customer service
  • People wasting my time
Reason of review
Poor customer service and bad quality.
Preferred solution
Let the company propose a solution

Cox Communications review in Wichita, Kansas: "Scheduled Maintenance"

2.8
Details
Every evening about 11:45 CST Cox internet slows way down, takes forever to log on a site, move around. Completely down last night, no one connected in our area. Called to report and was told by a friendly customer service rep it was a "scheduled maintenance." We were not notified. "Oh, that's one of the things we are working on!" How long? "Probably until 6 or 7am." Wow. Thank goodness my cell is not with Cox. Make sure you can hot spot your phone when you need to finish a report.
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Review
#744155 Review #744155 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Represenative was nice
Cons
  • Current performance

Cox Communications review: Review in Media category from Wichita, Kansas

I think we're all having the same issues with this *** service that they've sold us. It's just the classic bait and switch and I'm sure they know they did it on purpose after all they're still selling it aren't they, there still have commercials for it on TV talking about how great it is. I wonder how much of this falls under the term "deceptive advertising". I don't know the answer to that but I am going to find out when I call the Consumer Affairs Division of my district attorney's office in Sedgwick County Kansas on Monday September 13th. Not to mention the Better Business Bureau as well as the Wichita area Builders Association so they can warm future homeowners not to purchase this service as we did . We'll see how they like that ***.
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Review
#698327 Review #698327 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Poor customer service
While moving apartments, Cox Communications left a DOCSIS 2.0 phone modem at my house. I do not have phone service, and I personally own a DOCSIS 3.0 modem. When I called customer service and ask if they would like their hardware back, they said I could keep it...
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1 comment
CoxHelp
#1005010

I apologize for the mis-communication and additional hassle we are causing. I know how stressful moving is.

Let me see what options are available to get the modem at no charge to you.

Please email me at cox.help@cox.com with the account details and a link to this post.

Stephanie A

Cox Social Media Support Specialist

Review
#662503 Review #662503 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$142
Preferred solution
Full refund

Cox Communications review in Wichita, Kansas: Cheated by COX

We signed for Cox tv, internet and home phone bundle. While signing the contract, we gave our phone number to be ported. It was written in the contract. They told us that it will take up to 5 business day to port. So, we schedule installation after 5 days. When service were installed, we had another local number. We called technical support. They said call us next day. We called again next day. They said that the number to be ported is out of state so it cannot be ported (We have VOIP) We wanted to keep existing number as it is with us for many more years. Customer service rep and even the supervisor said that they will not help us. If we want to cancel the phone service, we will have to pay more money than contract price. Our contract had free HBO written and it was also not given to us. So, we are bound for contract we sign but this big corporation is getting away. Now, I will have to pay other providers to re-install service as I will not continue with COX.
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Review
#595209 Review #595209 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Not as described/ advertised

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
I am loyal Cox customer! Prices are equal if not better than most other companies. I recently had a tech issue (my fault) and called in and got help from a young man named Jonathan. He was so professional and helpful. He not only helped me with my problem but found a...
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3 comments
Joelynn
#821367

You are very fortunate, but very insensitive and rude, you are one of the few, and how dare you suggest that our problems would have anything to do with NOT paying the bill?? If someone told you your cup of morning coffee cost $1.59, then after handing it to you charges $3.29 instead, please do not tell me or anyone else you would not be bothered by it at all.

In 30 years of receiving AND PAYING for cable service, Cox was the only one who came and installed it, completely canceled it 2 weeks later, gave my phone number away to someone else, (I found that out when the school tried to call me to tell me my son was sick!) I went to a neighbors to call them, 3 reps argued with me for 2 hours that they could not have canceled my service because THEY NEVER INSTALLED IT!

I was actually accused of lying about it by one extremely rude customer service rep. Yup!, they are doing a great job!

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Review
#478046 Review #478046 is a subjective opinion of poster.