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1.0

The Company does not bother to let consumers know that their area might require a permit for installation that could take 4-6 weeks.

I ordered Cox internet on Dec. 10th before I moved back to AZ.

They set up an appointment for Dec. 29th and did not show up. The 2nd appointment was set for Dec. 4th - again no show, so I called to complain and someone was sent out over an hour after the scheduled window of time.

Unfortunately, the technician who showed up couldn't complete the install because the crew that needs to install the fiber had only input a request for the permit 2 weeks earlier.

Now I'm told that they will install Jan.

18th - 1 month without internet in an older neighborhood that already has Cox is absurd.

I don't think the company cares! If there was another option, I would not use Cox.

User's recommendation: Do not use Cox if you have any other choice!!

Location: Scottsdale, Arizona

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