Cox Cable and internet service is horrible, I had their service for five years and two years ago my phone stopped working. After three weeksI finally got a "technitian" to come take a look at it.
He was unable to diagnose the problem, so he installed a "phone modem" this fixed the phone, but since the Cox modem was not as good as mine and it was now working both the phobe and internet, the internet became so slow I eventually cancelled all service. Now they want to charge me for the crappy modem that I never wanted to start with.
I told a mananger that I was going to charge him a service fee for me returning it and he hung up on me. Don not use Cox for internet or phone at least not in northern Virginia.
Product or Service Mentioned: Cox Communications Internet Service.