State: Louisiana Product: Cox Communications Cable Tv Service Clear all filters (1 of 33 reviews match)
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Cox Communications in Metairie, Louisiana - Incapable of resolving outages for cable TV

2.3
Details
I've had TV cable service with Cox Cable in the New Orleans area (Metairie) since August 2016 (3 months), and had long-term outages twice (once for 12 hours due to a thunderstorm), and currently for over 24 hours, also due to a rainstorm. Still have no service and no one in "customer service" can even tell me where their technicians are in resolving the issue. It's Nov. 8, election night, no cable service, no concept of when it can/will be repaired. How does Cox Communications even keep its license, never mind poor customer service. Customers are at their mercy, for seemingly unwilling to hire enough - or competent - employees to meet customer needs. There are options -- DIRECT TV - or simply cancel Cox in protest until it learns how to run its company with efficiency.
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Review
#951728 Review #951728 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Cons
  • Again
  • An inability to restore service due to minor rain storm
Reason of review
Inability to rectify outage for over 24 hours. thunderstorm, that's all! Really?
Preferred solution
Let the company propose a solution

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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