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They lied about the 2 year contract price

1.5
Details
Over the phone, back in April of 2019, I agreed to a 2 year contract at $84 per month. I was also suppose to get a faster internet speed. Ever since then, my Cox bill has been over $100. I would never trust anything those liars say over the phone again. From now on, I want it on paper, in writing. Which government agency handles complaints from customers of Cox?
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ID
#1559925 Review #1559925 is a subjective opinion of poster.
Location
Omaha, Nebraska
Cons
  • Over pricing
  • Over charging
Reason of review
Pricing issue
Loss
$337
Preferred solution
Price reduction
2.2
Details
Signed up for new TV/Internet bundle. Quoted price: $89.99 plus state taxes/FCC surcharges. At time of signup, the exact amount of these taxes/surcharges could not be determined. I understand these charges, and on the first bill they total $7. This is NOT an issue....
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ID
#1503881 Review #1503881 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Cox Communications Bundle
Cons
  • Being lied to regarding actual cost of service
Reason of review
Not as described/ advertised
Loss
$552

Contact info

If anyone needs help call Amy Veleto at 623-328-2350 or her cell is 602-694-1542. She is the regional manager of dispatch.
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ID
#1490810 Review #1490810 is a subjective opinion of poster.
Location
Omaha, Nebraska

They overbill and do not give refund

we were overfilled for services we did not order and they will not refund --- it is incumbent on you to call them in 60 days and even then they prorate from the time you tell them. Very unethical company
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ID
#1483897 Review #1483897 is a subjective opinion of poster.
Location
Omaha, Nebraska

Cox Communications Customer Care Review

1.5
Details
I called to cancel all services and I wad informed by the agent, Im not going to find anyone else with the service that I have...She wanted to go back and forth with me and she had me on hold for 40 min and I still dont have my sevices canceled...
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ID
#930222 Review #930222 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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Cox Communications - Cox Homelife And Cable Internet Review from Omaha, Nebraska

2.0
Details
I am seriously getting stacked at cox billing they are over billing me up to 450 month and now is issues of 645 and the payments of 100 or 80 every week is not enough there my most expensive bill and seriously thinking to cancel and get a pre paid lawyer to send them a letter how they are lying and sneaking charges and was told my bill will be 180 by sept and that's BS as long they keep getting me behind i will be stuck and only way to be unstuck is to cancel and pay off whatever is owes.
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ID
#920009 Review #920009 is a subjective opinion of poster.
Location
Omaha, Nebraska
Reason of review
Pricing issue

Deals? Customer Service

They flat out lie! Make up an internet plan and quote me the price which does not exist! Didn't change anything on my account but said it was all good to go. Got my bill and it is exactly the same with the same service that I was already getting. Who the heck runs this place? So the hour that I was on the phone with the *** was useless! And it was not the first time! Have always had problems with them charging me for service calls when it is their fault.. numerous times! The cable never runs good!! Why cant we get a cable internet service like Time Warner here in Omaha!!??!!! Cox flat out just sucks!
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ID
#914075 Review #914075 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Cox Communications Internet Plan
Reason of review
most of the above

Cox Cable - Loyal Customer

1.3
Details
I have been a loyal customer for almost 18 years. My two year contract expired. My bill went from 153.00 to 210.00. I tried to negotiate a new rate. The best they could offer me was 180.00 as a loyal customer. They care more about new customers than loyal customers. I do not participate in easy pay. My credit card has been double charged multiple times this year by Cox. They don't know why it happens. I am working really hard to move my email accounts so that I can cancel my service with Cox. Cox needs to work on their customer focus and service.
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ID
#736252 Review #736252 is a subjective opinion of poster.
Location
Omaha, Nebraska
Cons
  • Product delivery
  • Your customer service
Reason of review
Poor customer service

Bad Co. for service and employment

2.0
Details
I was employed at the comm center in Omaha Ne. for over 10 years that got closed and all the jobs moved to Tulsa OK. They laid off everyone over 40 years old except one person and moved the younger people to different departments. So much for their diversity program. From what I have heard their customer service is far worse than it was before the "restructuring" and I know a lot of people that have stopped their service. I hope it was worth it. I know C-link appreciates all the new customers here in Omaha. It's kind of sad, I was a very dedicated employee but they are more interested in the bottom line than the customers or the employees.
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ID
#701749 Review #701749 is a subjective opinion of poster.
Location
Omaha, Nebraska
Pros
  • Free services
Cons
  • Customer service

Cox Communications Products and Services Reviews

Product or Service Reviews
On Demand Tv Service  1.1 3
Internet Service  1.4 263
Modem  1.0 3
Prepaid Card  1.0 2
Modem Installation  1.5 2

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Latest Question

I just want to pay my bill

I just want to pay my bill

Cox Communications Questions

Worst service

1.0
Details
I did not had a service almost 2 and half hours today. when I called cox my call did not go through. Recording says call back. I called maybe more than 50 times. unfortunately did not work. I stopped all my work and try to call Cox. One and half hour later got connected and they told me they can recognized my phone number. I have to did my files to find my account number and lady told me we have outage in my area. I told her to credit my bill. She said she will transfer to the billing and they hang up my call. Again I spend 15 minutes to contact cox and finally they give my Dollar an change credit. Consumers think about this. This is the service you are execrating? Or the time to find out better company with good customer service. We all know that Cox is striking but try to stay with them. unfortunately that is a mistake we have been chosen.
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ID
#692243 Review #692243 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Cox Communications Internet Service
Reason of review
Poor custermer service, bad service, Unhappy credit, all with thgis we are depend with internet and if they cannot provide 24/7 they shoudent be in service. unfortunatly want to say good buy Cox
Loss
$1000
Preferred solution
Full refund

Cox Communications Installation Review

1.4
Details
I called to set up a box,she said I see you don't have stars or cinamax we'll give it to you for free for 30days. Then charged us 180.00 for them. There crooks its not the first time they've done this cant wait for direct tv
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ID
#642151 Review #642151 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Cox Communications Installation
Reason of review
Pricing issue

SUPER SLOW INTERNET IN OMAHA, NEBR

COX INTERNET SERVICE IS TOTALLY UNRELIABLE. CUTS OUT ALL THE TIME AND EVEN WHEN WORKING IS SUPER-SLOW. COX IS A MONOPOLY PLAYER IN MANY PARTS OF OMAHA, SO THEY COULD CARE LESS ABOUT SERVICE AT ALL. THE S.E.C. SHOULD UP COX AND THE CABLE AND CABLE INTERNET MARKET FOR THEIR HORRIBLE MONOPOLISTIC PRACTICES -- TOTAL RIP-OFF! It should be no surprise to receive sub-par service when you have a situation where the customer has no choice whatsoever in cable internet providers -- and of course these guys all donate to the local politicians so nothing ever changes. Completely sickening.
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ID
#437951 Review #437951 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Cox Communications Installation
Loss
$500

Inept service professionals

Each and every time Cox has an upgrade it negatively affects its customers. So how is this considered an upgrade? It takes them MONTHS to resolve any issue, if its ever resolved. From the outside looking in it seems they have no one who has a clue how to repair the issues presented them. Yet my monthly bill is outrageous wether my services work properly or not. Shouldn't Cox step up and reduce everyone's bill until they find someone who can actually resolve the issue? Makes perfect sense to me and it should make sense to them, though it doesn't.
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ID
#375913 Review #375913 is a subjective opinion of poster.
Location
Omaha, Nebraska

Cox Cheats on Bill!

When I shut my services off, I went in person to a customer store. I asked three times to make sure my bill was paid up to date. I was told yes, there will be no more charges. Six months later I get calls/letters from a creditor stating I owe Cox $250! I call Cox and they say there was a minor mistake and nothing they can do. Minor mistake on their part and now its on my credit report! They are terrible and there needs to be more options for cable/internet. They are one of the only options so they screw over their customers and have no customer recovery when they screw up!
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ID
#350483 Review #350483 is a subjective opinion of poster.
Location
Omaha, Nebraska
Loss
$250

Cox Communications is horrible when it comes to caring

I recently lost everything I owned to a house fire and no renters insurance. They are making me pay for the equipment that was lost!!! I was told to submit a waiver form and 2 1/2 months later and many calls to them they ell me they don't waive equipments fees!!!!! They are now telling me that I have to pay more than double what my cable bill is until it is paid off in 6 months. I was told under all circumstances the customer is responsible for the equipment. What was I supposed to o, run into a burning building and unhook all of their equipment?
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2 comments
Anonymous
#400423

your kidding right? I'm sorry I couldn't afford it, I am a single mom and live paycheck to paycheck!!!Most of my money went for monthly bills and food for my kids!

Anonymous
#400389

No ... you were to be responsible and have renters insurance. Cox is not responsible for you being a ***.

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ID
#285218 Review #285218 is a subjective opinion of poster.
Location
Omaha, Nebraska
Loss
$1076