Cox Communications Reviews in Nevada, USA
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5
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$440K
CLAIMED LOSSES
$1.2K
AVG LOSS
210K
PAGE VIEWS
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Cons
- Awful customer service
- Service support
- Fraudulent billing schemes
Pros
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
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(102 of 1463 reviews match)
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I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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Review
Service
Cox Communications Bundle
Pros
- Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction
Tags
Cox Communications review in North Las Vegas, Nevada: Thanks for the HARD inquiry on my Credit Report
I specifically said if Cox must see my credit report then it must be a "soft inquiry". I was told "absolutely, we never do a hard pull". 10 minutes later I got an email notification from my credit alert. It now shows as a HARD INQUIRY. My credit is perfect so it's really a big deal, my text conversation and ss was forwarded to COX. I've heard nothing not even an apology. I still rate the service is great but I now have the hard inquiry on my report for 2 years. I have PTSD so i usually dont say anything that bothers me but here we are. Nice welcome to Vegas thanks.
Review
Pros
- Strong wifi
Cons
- Hard inquiry on my perfect credit
Reason of review
Hard inquiry on credit report plus they dont care because no response
Cox Communications review in Las Vegas, Nevada: Non authorized changes
I called because there was an outage of my service...i paid for a maintenence service for 10 years..the agent said that was an old service and i had to upgrade it for $$ more..i refused the upgrade..she put it thru anyway..when i called to complain they daid they cannot switch it back because the package i had no.longer exists..now i get charged more for the same service i had because the agent scammed me
Review
Reason of review
Problems with payment
Cox Communications review in Las Vegas, Nevada: Sherry Y
Worse company I never had. Closed account more than one month something. Still not getting the deposit 112.48 back. Staffs or managements works there seem not organize at all. Can't make a simple thing done. They can said it's I am sorry. Help nothing Firstable issued a refund by credit back to the card than two weeks later said can't do it only can't send by check than send a dispute check. I was charged for $12 returned check fee. Do not use this company's service this kind of company should not exist at the Market.
Review
Service
Internetreputation Reputation Management Service
Cons
- Quality of service
- Fraudulent practice and identity theft
- Representative who handled my call
Reason of review
Didn't get Deposit back
Loss
$112
Preferred solution
Full refund
Cox Communications review in Las Vegas, Nevada: These people are crooks
Yes every other month . They lock you into a bill that they say will not change and then every other month it keeps on going up . We are so tired of the same BS from these people.
Review
Service
Cox Communications Tv Package
Reason of review
Problems with payment
Yes, I have contacted Cox many times. I had numerous problems with them and finally stopped service. Twice Cox told me someone would be here to pick up the modem. It sat by front door for over 6 months. No one ever showed. Then I got a bill. When I called about it, no...
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Review
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Cox Communications review in Las Vegas, Nevada: Fed up
In the beginning my internet was 60.00, now im paying a 100.00 a month for *** internet, its always buffering, and my kids constantly complain when trying to play their games, why isn't there anyone else to choose from, or the sources of obtaining internet strong internet.
Review
I called today 12/26/2018 to cancel my internet services effective for 12/28/2018. I spoke with a rep would who happily let me set up a payment arrangement after I verified the account and the pin number. When I was transferred to the cancellations department, the...
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Review
Service
Cox Communications Internet Service
Reason of review
Return, Exchange or Cancellation Policy
I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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Review
Service
Cox Communications Customer Care
Reason of review
Order processing issue
Loss
$200
Preferred solution
Discontinue phone AND Computer Service
Compare Cox Communications to
Cox Communications
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Directv
12968 reviews
In October, 2018. I went to local cox store to add a countour box . I have been a customer for over 20 years. Never had a late payment. They gave me the additional contour box. Now i go home try to set it up. Suprise cox now wants to charge me over $200 deposit to keep...
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Review
Product
Contour Receiver
Reason of review
Pricing issue
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In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.