State: Nevada Clear all filters (102 of 1463 reviews match)
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2.3
Details
I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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Tracy R
#1777471

In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.

Review
#1708304 Review #1708304 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction
Tags
  • expensive
  • ineffective payment process
  • Horrible Cox

Cox Communications review in North Las Vegas, Nevada: Thanks for the HARD inquiry on my Credit Report

4.0
Details
I specifically said if Cox must see my credit report then it must be a "soft inquiry". I was told "absolutely, we never do a hard pull". 10 minutes later I got an email notification from my credit alert. It now shows as a HARD INQUIRY. My credit is perfect so it's really a big deal, my text conversation and ss was forwarded to COX. I've heard nothing not even an apology. I still rate the service is great but I now have the hard inquiry on my report for 2 years. I have PTSD so i usually dont say anything that bothers me but here we are. Nice welcome to Vegas thanks.
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Review
#1620101 Review #1620101 is a subjective opinion of poster.
Pros
  • Strong wifi
Cons
  • Hard inquiry on my perfect credit
Reason of review
Hard inquiry on credit report plus they dont care because no response

Cox Communications review in Las Vegas, Nevada: Non authorized changes

1.0
Details
I called because there was an outage of my service...i paid for a maintenence service for 10 years..the agent said that was an old service and i had to upgrade it for $$ more..i refused the upgrade..she put it thru anyway..when i called to complain they daid they cannot switch it back because the package i had no.longer exists..now i get charged more for the same service i had because the agent scammed me
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Review
#1563665 Review #1563665 is a subjective opinion of poster.
Reason of review
Problems with payment

Cox Communications review in Las Vegas, Nevada: Sherry Y

1.1
Details
Worse company I never had. Closed account more than one month something. Still not getting the deposit 112.48 back. Staffs or managements works there seem not organize at all. Can't make a simple thing done. They can said it's I am sorry. Help nothing Firstable issued a refund by credit back to the card than two weeks later said can't do it only can't send by check than send a dispute check. I was charged for $12 returned check fee. Do not use this company's service this kind of company should not exist at the Market.
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Review
#1563509 Review #1563509 is a subjective opinion of poster.
Service
Internetreputation Reputation Management Service
Cons
  • Quality of service
  • Fraudulent practice and identity theft
  • Representative who handled my call
Reason of review
Didn't get Deposit back
Loss
$112
Preferred solution
Full refund

Cox Communications review in Las Vegas, Nevada: These people are crooks

1.0
Details
Yes every other month . They lock you into a bill that they say will not change and then every other month it keeps on going up . We are so tired of the same BS from these people.
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Review
#1563434 Review #1563434 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Problems with payment
Yes, I have contacted Cox many times. I had numerous problems with them and finally stopped service. Twice Cox told me someone would be here to pick up the modem. It sat by front door for over 6 months. No one ever showed. Then I got a bill. When I called about it, no...
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Review
#1480386 Review #1480386 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications review in Las Vegas, Nevada: Fed up

1.8
Details
In the beginning my internet was 60.00, now im paying a 100.00 a month for *** internet, its always buffering, and my kids constantly complain when trying to play their games, why isn't there anyone else to choose from, or the sources of obtaining internet strong internet.
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Review
#1468171 Review #1468171 is a subjective opinion of poster.
I called today 12/26/2018 to cancel my internet services effective for 12/28/2018. I spoke with a rep would who happily let me set up a payment arrangement after I verified the account and the pin number. When I was transferred to the cancellations department, the...
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Review
#1433657 Review #1433657 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Return, Exchange or Cancellation Policy
I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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Review
#1391264 Review #1391264 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue
Loss
$200
Preferred solution
Discontinue phone AND Computer Service

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
1.1
Details
In October, 2018. I went to local cox store to add a countour box . I have been a customer for over 20 years. Never had a late payment. They gave me the additional contour box. Now i go home try to set it up. Suprise cox now wants to charge me over $200 deposit to keep...
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Review
#1390999 Review #1390999 is a subjective opinion of poster.
Product
Contour Receiver
Reason of review
Pricing issue