State: Nevada City: Las Vegas Clear all filters (79 of 1463 reviews match)
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2.3
Details
I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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1 comment
Tracy R
#1777471

In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.

Review
#1708304 Review #1708304 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction
Tags
  • expensive
  • ineffective payment process
  • Horrible Cox

Cox Communications review in Las Vegas, Nevada: Non authorized changes

1.0
Details
I called because there was an outage of my service...i paid for a maintenence service for 10 years..the agent said that was an old service and i had to upgrade it for $$ more..i refused the upgrade..she put it thru anyway..when i called to complain they daid they cannot switch it back because the package i had no.longer exists..now i get charged more for the same service i had because the agent scammed me
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Review
#1563665 Review #1563665 is a subjective opinion of poster.
Reason of review
Problems with payment

Cox Communications review in Las Vegas, Nevada: Sherry Y

1.1
Details
Worse company I never had. Closed account more than one month something. Still not getting the deposit 112.48 back. Staffs or managements works there seem not organize at all. Can't make a simple thing done. They can said it's I am sorry. Help nothing Firstable issued a refund by credit back to the card than two weeks later said can't do it only can't send by check than send a dispute check. I was charged for $12 returned check fee. Do not use this company's service this kind of company should not exist at the Market.
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Review
#1563509 Review #1563509 is a subjective opinion of poster.
Service
Internetreputation Reputation Management Service
Cons
  • Quality of service
  • Fraudulent practice and identity theft
  • Representative who handled my call
Reason of review
Didn't get Deposit back
Loss
$112
Preferred solution
Full refund

Cox Communications review in Las Vegas, Nevada: These people are crooks

1.0
Details
Yes every other month . They lock you into a bill that they say will not change and then every other month it keeps on going up . We are so tired of the same BS from these people.
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Review
#1563434 Review #1563434 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Problems with payment
Yes, I have contacted Cox many times. I had numerous problems with them and finally stopped service. Twice Cox told me someone would be here to pick up the modem. It sat by front door for over 6 months. No one ever showed. Then I got a bill. When I called about it, no...
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Review
#1480386 Review #1480386 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications review in Las Vegas, Nevada: Fed up

1.8
Details
In the beginning my internet was 60.00, now im paying a 100.00 a month for *** internet, its always buffering, and my kids constantly complain when trying to play their games, why isn't there anyone else to choose from, or the sources of obtaining internet strong internet.
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Review
#1468171 Review #1468171 is a subjective opinion of poster.
I called today 12/26/2018 to cancel my internet services effective for 12/28/2018. I spoke with a rep would who happily let me set up a payment arrangement after I verified the account and the pin number. When I was transferred to the cancellations department, the...
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Review
#1433657 Review #1433657 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Return, Exchange or Cancellation Policy
I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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Review
#1391264 Review #1391264 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue
Loss
$200
Preferred solution
Discontinue phone AND Computer Service
2.2
Details
Cox Communications review - Awful Customer Service
We moved to the Vegas area this past Feb. We already had service with Direct TV and just needed internet, when speaking with the Cox rep he informed me that it would be cheaper to get the bundle of cable, internet and phone because it was a bundle I would get free...
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Review
#1269007 Review #1269007 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Not as described/ advertised
Loss
$100

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
2.1
Details
I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160...
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Review
#1230270 Review #1230270 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment