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I was solicited by COX to switch carries to them for less I took there offer.the lady setup my service order for the next day Sunday or guaranteed Monday.

Well Monday comes around no call I see a contractor guy in my backyard I asked him why didn't he call and who was he (was not in cox clothing) he tells me he was just ordered to connect on the pole. He and I come in my house call CS they apologize promise someone will be out tonight. Hmm 8:30pm I call back they are closed so I chat with them online the rep tells me its scheduled for Friday. I boxed up all previous provider equipment to wait 7 days with no cable service all they say is sorry.

UNACCEPTABLE think I stay who I'm with now. COX this is not a good look and horrible customer service.

STOP SOLICITING PEOPLE WHEN YOU CAN'T PROVIDE GOOD SERVICE TO A NEW CUSTOMER.

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CoxHelp
#862063

Sounds as though you may have opted for a self installation which is the discounted option for connection.Let us look into this for you.

Please email us at cox.help@cox.com with your full name, address and a detailed description of the issue.

We will be happy to help.Thank you, Dina

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