Not resolved

Every since the change to a newer so called E-mail service by Cox the performance has been slow very often failing to even connect to it for hours. The features are in slow motion.

Molasses in Siberia flows faster. Service is out for hours at times nearly every day. And trying to get out of it once you are in almost requires crashing the computer. It can take 2 or 3 minutes just to get the sign on screen to come up and nearly as long or longer to actually get to my E-mail once signed in.

The original E-mail service I had through them was far better. Seems like I had no choice in the matter because one day this E-mail program changed. I did not request it nor did I agree to it or have any warning it was even coming. For almost ten years now I was very happy with what I had.

Now what has been forced on me is unacceptable. Since I am paying for this service I should be able to choose what I am happy with instead of being forced to change to an inferior product.

Product or Service Mentioned: Cox Communications Email Internet Service.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

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