I have been out of service since August 19th. Yesterday first repairman came and could not fix problem Change wiring on 2 poles outside and ran new line to home No good.
Said whole house would need to be rewired. Different guy comes today. He says that is not the problem. Need new boxes..
Pull boxes and put in new ones. Still no TV! Call up and want someone over to fix. I have to wait another day?
None can come here again today? These are unacceptable answers! I want someone at my house today to fix! I am told no one can come but that is a bunch of BULL!
I am operations manger with a 75 million dollar oilfield company. I am well aware of work orders and how things get done as well as repairs on equipment. If no one comes today you people have one last try tomorrow. If it is not fixed I will shut it down.
Pat Dauterive, 419 Duperier, New Iberia, La. 70562.
Phone number account under 337-365-8716. Have a great day as I HAVE NOT!!
Product or Service Mentioned: Cox Communications Technical Support.
Reason of review: Poor customer service.