Been told something different by everyone I talked to and they don't care. I was going to cancel everything so they said they would give me a special deal.
Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department and said they would give the channels back at no extra cost. THEY NEVER GAVE THEM BACK! Call again and they said it would cost me a lot of money of I wanted them back.
I told them I was told that they would give them back at no extra cost and they said they cant do that. They said a supervisor would listen to the first phone conversation and give me a call back. NO ONE EVER CALLED ME BACK! I called them again and argued with them about what I was told and they acted like they didn't care.
I wasted a lot of time on the phone and got no where with them. I guess it dont matter that I've been with them for over 23 years. There is nothing loyal about the Loyalty department and most of them have no clue what they're doing. I was going to cancel about a month ago because my bill was too high and instead of lowering my bill it's the highest it's ever been this month.
THEY REALLY KNOW HOW TO RIP OFF THEIR COSTUMERS!!! If I can find something better I'm going to cancel everything.
Product or Service Mentioned: Cox Communications Customer Care.
Reason of review: Poor customer service.
Preferred solution: Price reduction.