State: Oklahoma City: Tulsa Clear all filters (20 of 1463 reviews match)
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Cox Communications review in Tulsa, Oklahoma: Failed to bury cable

1.3
Details
Since July 19, 2019 Cox has been unable to bury my replaced cable line. 6 plus techs have come out and they all say the same thing. We can’t do anything- we outsource the burial service. This is exactly why monopolies are a problem- no competition no service.
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Review
#1657758 Review #1657758 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service

Cox Communications review in Tulsa, Oklahoma: ABSOLUTE NIGHTMARE BEWARE

1.0
Details
Overbilled, services dont work, techs can't fix problems. This company is like the mafia. No respect for it customers and rather than adjust our bill accordingly to match our missing service which we are still being charged for even though we can't use it they imply it is our fault and want to add more charges and make it near impossible to end our service with them. I STRONGLY CAUTION ANYONE AGAINST EVER DOING BUSINESS WITH COX COMMUNICATIONS.
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Review
#1590089 Review #1590089 is a subjective opinion of poster.
Service
Cox Communications Bundle
1.1
Details
I contacted to COX to have my service line checked since my signal seemed to be very erratic. So they send three guys out and end runing a new service line. BUT...they run this line down the pole (not encased in conduit) and across my yard. Then they place these flags...
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1 comment
Kamryn
#1664306

Switched to cox on 3/11/19. When I signed up I was told my bill would be 175.93 per month.

Then they sent an e-mail that my bill was due in that amount. When I called to pay my bill the amount was 213.48. I paid that amount and called Cox.

I was told the due amount was 213.48 and my monthly bill would be 180.xx.Iwas told that 180.00 was the best they could doand the sales lady should have told me a rate increase was coming. I guess I'll be going to directv or back to at&t when my month is up.

Review
#1498548 Review #1498548 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Loss
$100
Preferred solution
Either connect me to the original underground line or run it overhead from the pole. NO NEW underground line.
Tags
  • Cox sucks

Cox Communications review in Tulsa, Oklahoma: Horrible internet and cable

1.1
Details
Internet shuts off all the time cable freezes up premium channels i pay for always freeze or not have a signal but yiur service is garbage
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Review
#1393515 Review #1393515 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality
1.0
Details
After 20 years with windstream I made the mistake of bundling with Cox. They missed 2 installation dates, left me with no service for a week prior to installation and then afterwards I had frequent outages lasting several hours at a time for the first month until...
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Review
#1318145 Review #1318145 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment

Cox Communications review in Tulsa, Oklahoma: Liars extorsionists.disrespectful.

1.0
Details
2 days of lies and hours on phone to get cable and service even to work was laughed at himg up on and extorted money to get service orderec and agreed upon to even work.Many excuses but when agreed to higher price for what i signef on for poof it waz on in3 mi ask to complain they laugh at you.I should have tsken chanced at at@t
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Review
#1135748 Review #1135748 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service

Cox Communications review in Tulsa, Oklahoma: *** internet

Worst *** company I have ever seen internets always disconnecting and they make up some lousy excuse as to what the problem is bring someone down to fix the *** *** instead of maki n lousy *** excuses cox suckers more like it
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Review
#1067628 Review #1067628 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications review in Tulsa, Oklahoma: Thanks for Not Helping Me

1.0
Details
Cox bumped my bill price without notice. When I called to change the bill back to the "promotional" price, they "couldn't change it" or offer any discounts, nor was there any way for her to change the bill as it stood. Not okay, Cox.
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Review
#1063353 Review #1063353 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Problems with payment
1.0
Details
Internet service went down and was told our modem was bad. Took the "bad" one in for a replacement. Was told there would be a charge of $103 for the replacement!?? Went home and hooked it up. Didn't work. Tech was called out a couple days later. Said he fixed the...
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Review
#889428 Review #889428 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Billing practices
  • Not leaving the already high price of my bill alone
  • Incredibly slow internet at times
Reason of review
All of the above
Preferred solution
Train your personnel to do their jobs and quit trying to screw over your customers. The hours we have to spend dealing with your lies is time we will never get back!

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Cox Communications Customer Care Review from Tulsa, Oklahoma

2.6
Details
I contacted Cox to add internet service and set up an appointment for the following Saturday morning. I was later told that my credit didn't go through. I explained that could be to a fraud alert on my credit. I was told the quickest way to clear that up was to go to a Cox store. I explained that it would be an inconvenience as there wasn't one near me. Rep informed that it was too late in the day for it to be done on the phone and that going to the store was my option. I went to the store the next day and stood in line. The rep wasn't friendly and basically told me that he didn't know why I was directed to go there. He took my ID info and said everything was completed. This morning I call in an over an hour after the time frame I was given for them being here. I had a *** rep that told me I'd been contacted and that I never called back. I asked why wasn't a message left asking me to contact them. He said my phone didn't receive voicemails with an attitude! I told him that was a lie as I receive voicemails daily. Spoke to his supervisor who told me that I would have to go through verification again and they'd give me a new appointment. No empathy so I asked to speak to her supervisor and was told that it would take 24-48 hours and that they wouldn't speak with me unless I went through verification. Totally dismayed at the customer service level and lack of wanting to correct the problem in a timely manner. I would not be surprised if I don't receive a call from a supervisor.
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Review
#847778 Review #847778 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service