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I just like to take the time out of my day to write this letter because I received outstanding service and knowledge of products from by Universo home tech by the name of LEIF YORGASON this guy was great and very knowledgeable about products offered through Cox I had the Cox Homelife security system and it worked for about three days and then it *** out and I’ve had two other technicians here trying to fix it whom weren’t so friendly this poor guy spent almost 5 hours in my home trying to figure out the problem and fix what he could but more in Porten Lee he sold me on the whole security package which I just ordered so I just like to get your big thanks and recommend LEIF he should be a universal tech trainer and training all the rest of these technicians on Great customer service and up selling out that he went above and beyond just wanted to say thanks God bless

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