Cox Internet raised our rates 3 times in a year without notifying us. Service began to slow down at the same time.
We were not signed up for auto-pay but we received notice that it was rejected for lack of funds by our bank and now we owed a service charge and a late payment on a billing we had never received. I checked with my bank, we had plenty of money and no auto payment was ever sent through. Customer Service basically said I was crazy and even though I insisted we didn't have auto-pay we had to pay the fees. While I argued with them, they shut off the service.
Reluctantly I paid them and it was turned back on but my Wi-fi no longer worked. Complaints are ignored and the regular internet went to a very slow crawl. It would take 5 minutes to load and then freeze. We cancelled our service and went with someone else.
I was recently told by their so-called customer service that unless someone actually goes into the account what I say is considered bogus.
I was also told that letters are ignored and pretty much so are phone calls. To sum up - Slow internet + escalating prices + worst customer service on the planet = COX COMMUNICATIONS!
Product or Service Mentioned: Cox Communications Internet Service.