In order to reverse the payment that got overpaid them, they want me to fax them my bank statement stating my bank paid them. On my bank statement it was cleared and meaning they have received my payment.
Why do I need to fax them my statement for their ( Accounting Dept ) should have do their research for the overpayment that I just need to reverse it to my account? Is is their parts to do the research. As a matter of fact, the guy I spoke to know I overpaid them.
How easy it is for their right department to check it for me.