Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

They force you when you call to get services to take land line phone service or Home Life security there bundle service. Needless to say the home life contract is for 24 months and NO one tells you that on the phone.

They will not waive the fee at all and you are forced to pay a $275 cancelation fee. They are not forth coming to their customers, this is something that should of been spelled out and told to you on the phone when you inquiring for internet and cable. this is BS and their needs to be a law suite filed.

Cable companies are always out to screw their customers and something needs to be done about it. This is not right nor is it fair.

Product or Service Mentioned: Cox Communications Homelife Security System Plan.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $275.

Preferred solution: Full refund.

I liked: Will never use them again.

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This also happened to me.


That's weird cause with COX you don't sign a contract

to Anonymous #1486853

Yes you do just by saying yes on the phone you are now locked into a contract, like it or not.

to Anonymous #1486856

Yes you do just by saying yes on the phone you are now locked into a contract that you cannot get out of without a large fee.


How can Cox charge for services not yet rindered, when you move to another city and do not elect to use Cox at new residence they will charge you for the unused contract (505.78 was charged me) because I did not reassign a contract at my new address. They do not care at all. Never again.

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