Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago.

I picked up two mini boxes 3 years ago. Hooked one up and never hooked up the other. Ended up with DVR and a mini box for Contour. So, I've been paying $2.99/month for just over 3 years. They are aware that I only have 1 mini box hooked up. Somehow over the past 3 years I miss placed the unused mini box.

Cox will take the charge off my monthly fee but will charge me just under $60 for the box. First off the box is not worth anywhere near $60. I asked if they could waive the charge. After the customer service person spoke to her supervisor Jesse. She didn't know his last name (wow).

By the way, I have been with Cox for 39 years. Think I'm a good customer.

They could care less!! If you owned a business and had a customer who has been a loyal on-time bill payer for 39, would you respond the same way.

Product or Service Mentioned: Cox Communications Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Price reduction.

I didn't like: Rigid to billing practices.

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