Not resolved

My whole DVR recordings just deleted on Sunday, coincidentally after I posted here on Facebook.I spent an hour on the phone on Sunday trying to get my DVR recordings back.

Jason told me you could and would call me by yesterday. When I called today, another customer service person said that Jason lied to me to get me off the phone and that you can not restore them (or watch them on Demand since they are gone).

I believe someone from COX deliberately tampered with me box in retaliation and that everyone that I have spoke to in the last 2 days and at the Cox store in Parma lied to me,.You can't rely on anything said because the next person will just tell you something to get you off their line.

Review about: Cox Communications Contour 2.

I didn't like: Breach of contract, Dishonest company, Customer service i received and the resolution, Lied to me.

Review #1033262 is a subjective opinion of a user.

1.0
Billing Practices
Style and Design
Product or Service Quality
Coverage Area
Advertised vs Delivered
Website
Price Affordability
Warranty
Value for money
Discounts and Special Offers
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Reason of Review / Monetary Loss Poor customer service / $299
Preferred solution Let the company propose a solution

Had an Experience with Cox Communications?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Rise Broadband - TERRRIBBBLLLEEE! Rise Broadband "They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What..." Read more Internet America to ...who? Oh...Rise Broadband?? Rise Broadband "Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America..." Read more Smart Circle International - *** Smart Circle International "Are you a psychopath? Are you a ***? Do you have no moral compass? If so, Smart Circle International is the place for you. Everybody hears..." Read more Buy Squad - Not a new TV + shipping insurance after order Buy Squad "PLEASE DO YOURSELF A FAVOR----> DO NOT BUY anything from Buy Squad. Honestly, after researching on this company, I feel so *** to fall for their "low price" ;0( I ordered..." Read more Samsung Electronics - Don't buy a Samsung washer! Samsung Electronics "We have a top loading Samsung washer that was purchased about 5.5 yrs ago. In November 2016 we found that it was part of the recall for exploding parts. The..." Read more Doordash - Did not pick up order Doordash "This happens every single time my customers are not satisfied the orders always late my food is not to our standards by the time it's delivered consequently I'm losing customers..." Read more Centurylink - Poorest Customer "Service", Most Unreliable Internet Speeds Centurylink "Ever since I moved to a rural area, I have been experiencing daily disruptions of internet service. Come to find out, the entire community is having the same problem. Generally,..." Read more Gbs Enterprises - Sofa had crack on the seat cover Gbs Enterprises "I bought the their warranty for my furniture and paid the money . I filed a claim it has been seven months that I am waiting for the part ,..." Read more