Cox Communications Reviews
Cox Communications Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cox Communications has a 1.6 star rating from 510 reviews, 22% would recommend, and consumers are mostly dissatisfied with service and support.
Key Takeaways for Future Customers
- Read Cox Communications reviews and document calls, agent IDs, and charges.
- Expect long hold times and check billing and refunds carefully before relying on promotions.
Negative Feedback / Risk Areas
- Frequent customer complaints about outages and unreliable internet.
- Billing errors, refused refunds, unexpected charges, and poor customer service response.
- Slow technician scheduling and inconsistent resolution practices.
Positive Feedback
Some customers report polite agents and successful issue resolution when connected to a live person.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cox Communications has a 1.6 star rating from 510 reviews, 22% would recommend, and consumers are mostly dissatisfied with service and support.
Key Takeaways for Future Customers
- Read Cox Communications reviews and document calls, agent IDs, and charges.
- Expect long hold times and check billing and refunds carefully before relying on promotions.
Negative Feedback / Risk Areas
- Frequent customer complaints about outages and unreliable internet.
- Billing errors, refused refunds, unexpected charges, and poor customer service response.
- Slow technician scheduling and inconsistent resolution practices.
Positive Feedback
Some customers report polite agents and successful issue resolution when connected to a live person.
Media from reviews
Phoenix, Arizona
Payment
The reviewer tried to contact the company before posting this review.
The ATM card somebody stole you guys didnt token the payment money automatic payment I wont speak representative
Toronto, Ontario
Internet doesn’t work - why am I paying for a service that doesn’t work?
The reviewer tried to contact the company before posting this review.
Called customer service. Waited on hold for ca 15 minutes.
Finally got a representative and then call was disconnected.
No attempt by Cox to reconnect/recontact. Terrible service - will look for first opportunity to find another internet provider.
Preferred solution: Price reduction
User's recommendation: Find a different provider.
Fairfax, Virginia
Internet connection
The reviewer tried to contact the company before posting this review.
The agent was very polite. She was able to diagnose that the problem was my modem.
She offered to set up a technician visit but I chose to go to the store. I was happy to be able to speak to a live person
Preferred solution: Improved service
User's recommendation: Call alive person they're much more helpful than the chat bot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Metairie, Louisiana
Bad Service.
The reviewer tried to contact the company before posting this review.
Service out 4 1/2 days around 7/10. Worked for 3 days.
Out 3 1/2 days around 7/20. worked for 2 days.
Out of service Friday, Saturday, Sunday, Monday morning, 7/24,7/25,7/26, 7/27. FIX IT.
Omaha, Nebraska
Time on hold
I have been trying to reach Cox for a week, and I have sat on hold for over an hour each time and still could not get through, so I gave up. I have a charge on my bill for 'other charges' for $19.99, and I do not know what it is for.
- When they have a package deal
- Never answer the phone
Preferred solution: Price reduction
User's recommendation: Do not go with Cox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service, Worse Service
- - Refund not received after multiple calls.
- - No callback after five promised calls.
- - Requests for a supervisor yielded the same response.
The customer service is beyond terrible. I have seen people complain about support people not knowing anything but these people REALLY DO NOT KNOW HOW TO FIX ANYTHING.
I have called 5 times to get a refund for a program I ordered yet never got...I have been told to wait for someone to call me back 5 times, I have not gotten a single call back.Also, I did fight the 3/4/5th times that I was told this but what else can I do? I asked for supervisors and they told me the same thing.
- Human beings will at least answer the phone
- Everything about them
Preferred solution: Apology
User's recommendation: Never, Ever get Cox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMY TELEPHONE IS NOT WORKING. 623 444...
The reviewer tried to contact the company before posting this review.
MY TELEPHONE IS NOT WORKING. ***.
IS THERE AN OUTAGE IN THE AREA? I HAVE CHECKED INSIDE ETC.
San Diego, California
COX not working
The reviewer tried to contact the company before posting this review.
I made a payment via COX billpay.TVv still is not working. I made a payment over the telephone an it still is not working.
Dallas, Texas
Customer
The reviewer tried to contact the company before posting this review.
It was a great call issue was resolved quickly great customer service experience would recommend cox
Wethersfield, Connecticut
*** is responding
The reviewer tried to contact the company before posting this review.
Television does not respond. Does not respond or have a picture or sound.
Please send a service rep.
ASAP. Thank you!
- Professional
User's recommendation: Always use Cox. Excelent service
Las Vegas, Nevada
Ehy is it so damn hard to contact Cox just to ask a simple questiom?
Why doesn't cox put their phone number on their bill so customer could ask a simple question and talk to some person and get a simple answer? How hard is it to put a phone number on your bill?
User's recommendation: Put a phone number on your bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
- - Council Bluffs resident reports years of internet issues.
- - They cite excuses and a $100 tech fee.
- - A six-year modem was installed and service remains poor.
Since I moved to Council Bluffs about 2 1/2 years ago, I have nothing but issues with my internet service. I have called the company numerous times and they always have an excuse that involves paying a tech $100 for the poor service.
One excuse was my IPhone 11 needed to be upgraded. Upgraded to an iPhone 13 and every phone call results in conversations on phone missing every other word. Again today I called the local store and was told that my modem was 6 years old and needed replaced. The tech was here in September due to my changing apartments.
Had all kinds of issues but finally installed the 6-year old modem. Today she said I would have to pay for them to come change the modem in order to get service that is what I am paying for.
I will be contacting the BBB, Attorney Generals Office and FCC as this is not right. Feel like I am being taken advantage of as a senior citizen and tired of the poor service!
- Poor quality of cable service
- Poor customer service
- Poor products
Preferred solution: Fix Modem and give me the service I am paying for.
User's recommendation: DO NOT USE COX FOR YOUR INTERNET
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
My TV says wifi down. When i Check my...
The reviewer tried to contact the company before posting this review.
my TV says WiFi down. When I check my computer, the status is up.
My acct # [PHONE_NUMBER]. This started 2 days ago.
Preferred solution: my tv working with wifi
New Orleans, Louisiana
Resolved: Pitiful communication
The reviewer tried to contact the company before posting this review.
I'm calling about home internet. I cannot get my printer to print from my laptop. All they want is mobile phone info.
User's recommendation: Don't waste your time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Been with them 19 yrs; price rose from $50 to $85.
- - Language barriers; American agent took payment.
- - Tried Fios 7 days, then Cox; rain outages.
Company fixed the issue and I have been provided with settlement agreement. Zero balance. Do do cox.
User's recommendation: Beware of the foreigners
Mesa, Arizona
Always an issue with Cox
You should display that you get your answers right away after paying a fee. I'm already a paying customer, I shouldn't have to pay to get something I already pay for, to work properly.
User's recommendation: Call, dont bother with chat box
About
, , , , Cox Tech Solutions
Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia. Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.
Cox Communications is ranked 575 out of 2446 in Telecommunications category
USA
Cox Communications FAQs
To initiate Cox cancellation, dial 1-800-234-3993. If you have a 12-month or 24-month contract and want to cancel early, you must pay an early termination fee.
There are various Cox cell phone plans to use the company's internet. If you have signed up for one line, the monthly charge is $45.00. If you have two lines, the monthly Cox plan is $40.00. The plan for three lines is $35.00 monthly. There is also a plan to use and pay for your needed data.
To initiate Cox cancellation, head to the Contact Us page on the website. Here, you can start a live chat with Oliver or text 54512, available 24/7, to request the support team cancel your services. The live representatives can assist you between 8 AM and 9 PM EST, Monday through Friday. On Saturdays, the hours are between 9 AM and 6 PM EST. You can also visit a local Cox store.
To reset the Cox Communications remote, press and hold the Setup button for three seconds until the red LED on the remote turns green. Enter 9-8-1. When the LED blinks green twice, the remote has been reset.
Cox Communications is a family-owned business founded by Governor James M. Cox in 1898. At present, It is the largest division of Cox Enterprises.
Cox Wi-Fi plans cost between $49.99 and $149.99 per month, depending on your chosen speed. For instance, if the speed is up to 100 Mbps, the Cox plan starts at $49.99 monthly. The cost is up to $149.99 each month for the plan of 2 Gbps.
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