Most helpful review

BEWARE: CANCELLING COX SERVICE

When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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46 comments
#2180721

New customer, week 1, already having major issues with Cox. But I battle companies if there is a clear problem they are causing and go ABOVE the company to the regulators and beyond so they have to answer to them and not just the customer. Have proof of your claims, submit it, and copy Cox so they know you mean business.

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ID
#291232 Review #291232 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Loss
$178
New Reviewer

Horrible customer care

Im so fed up with this company that I cant stand it. From the beginning its been nothing but issues! I set up my service in May, told them I just needed internet and didnt want to spend more than $100 a month. The rep told me that she found me a great deal she said...
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ID
#3841344 Review #3841344 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Cons
  • Unhelpfulness
  • That every employee tells you something different
  • Billing
Loss
$250
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Phone is not working

My phone is still not working and I'm extremely angry. Tried to get some help and no one to speak with. I need someone to come to my home.
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ID
#3837581 Review #3837581 is a subjective opinion of poster.
Location
Chandler, Arizona
Cons
  • Unable to speak with a technician
Loss
$100
Preferred solution
My phone working again

Cox Is The WORST Company Out There - AVOID!!!

Significant outages. Poor quality. High prices, bad value. A Company denies and lies. They are only interested in your money, not you as a customer. Complain to the following: FCC, Attorney General in your area, online to warn other customers.

User's recommendation: Avoid Cox Communications At All Costs - Cheaters & Liars.

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ID
#3800153 Review #3800153 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • Cheats its own customers
  • Monopoly that should have competition in all areas
Loss
$400
Preferred solution
Apology
New Reviewer

My account was compromised and I was not able to speak to any representative

My account was compromised and I was not able to speak to any representative. I tried multiple phone numbers, and also the online chat. Nobody was able to give me any answers or help me with getting into my account. I am unable to login, and the email address has been suddenly changed to one that I do not recognize and nobody recognizes. I am very disappointed with my experience with Cox communications representatives today. Normally, I do not have this much of an issue contacting them.

User's recommendation: Not future customers….to COX. Get representatives 24/7 for God’s sake. This is a serious issue.

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1 comment
#2220674

As expected, Cox does not care. It's all about the money, not about you or any other customer. Company could be struggling financially and laying off people to give even less service if that's even possible.

ID
#3766737 Review #3766737 is a subjective opinion of poster.
Preferred solution
I would like Cox to resolve this issue quickly and efficiently. I need my account fixed. I hope that other customers in the future do not need to experience this. I am submitting this on behalf of my grandmother, Arlene Smith, ag_smith61@att.net.

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New Reviewer

It stinks

I cannot get a representative on phone. Its all a stinking scam. Terrible service. Would never recommend. Never
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ID
#3716427 Review #3716427 is a subjective opinion of poster.
Cons
  • Stinks
Preferred solution
Canceling

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Verified Reviewer
New Reviewer

Canceling

Lousy service Cant get any service. Cant get phone representative. Cannot get anything. Its worthless

User's recommendation: Canceling.

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ID
#3716414 Review #3716414 is a subjective opinion of poster.
Cons
  • Lousy service
New Reviewer

Issue buy prepaid internet

No I have more then one how you run a multi billion dollar company and have no one to fix my issue on a Sunday it's redicilous us some of the money u over charge us and pay for some 24 hour help ur little robot never helps to scrap Oliver and get good o fashion people to help other people 24/7 all I need is help buying more prepaid internet ur service won't let me and I have bought it 3 weeks in a row with same card now it won't let me buy it
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ID
#3706569 Review #3706569 is a subjective opinion of poster.
Location
Providence, Rhode Island
Preferred solution
Deliver product or service ordered
New Reviewer

Service turned off without notice

One of the tech's disconnected my service because of ingress in the line, never notified me, customer service didn't even know about it, the next tech came and told me it had been disconnected, i asked why no one told me, and she said that's not how it works, three minutes later she got in her work truck and left without saying a word.

User's recommendation: Find another provider.

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ID
#3705539 Review #3705539 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lying about billing

Update by user Jul 23, 2022

Nobody has contacted me and I never received a credit or a refund for the overcharge of $70. It is July 23rd.

Original review posted by user Jun 23, 2022
Promised by 2 different reps that my ACP discount would be applied. Told by second rep that a case would be opened PROMISING a response in 48 hours. Nobody contacted me. Contacted a third rep who made me go over all the same tiresome information that is already in the case notes. They didn't even bother to read the case notes. Abysmal, lying, *** garbage. Stay away.

User's recommendation: Stay away.

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ID
#3700100 Review #3700100 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Service
Cox Communications Internet Service
Cons
  • Again
  • Lack of empathy
  • Waste of time especially when you know more than they do
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer

Cox tech left and Internet and cable not working

You cannot fix my Internet or TV after repeated and repeated and repeated tries. A salesman tech went by there today and didnt fix it and just left without telling us

User's recommendation: Don’t use them.

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ID
#3692455 Review #3692455 is a subjective opinion of poster.
Location
Midlothian, Texas
New Reviewer

Internet issues for tue 3rd time in a week

Its impossible to get someone on the phone for help, my internet has gone out 3 Tomé in a week and yet I have to spend an hour on the phone just to speak to someone, I lay way to much for Cox to be having to constantly all to get my service going
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ID
#3647879 Review #3647879 is a subjective opinion of poster.
Location
Denham Springs, Louisiana
Preferred solution
Let the company propose a solution
New Reviewer

Wrongfully Charged for Equipment - Now Threatened with Collections

I've been a loyal Cox customer for many, many years. I've moved to different homes and always returned equipment upon moving out. When I moved from my home on, I called to disconnect my services and was told to "leave the equipment at the residence". I told the...
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ID
#3643666 Review #3643666 is a subjective opinion of poster.
Location
Goodyear, Arizona
Pros
  • No resolution
Cons
  • Deceptive business practices
  • Threatened
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

To cancel a service call

Just got a Cox cable hook up less than a month ago and already the cable went out and they cant help us by phone. They said that they had to send someone out there would be $100 charge. Obviously this is insane since I just spent $100 having them set it up

User's recommendation: I know we don’t have a choice but they don’t have the best service.

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ID
#3638060 Review #3638060 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Cons
  • It is not easy to get in touch with anyone at this company
Preferred solution
I’m trying to cancel a service call and it has become a major project

Cox Provided Dreadful Service And Tried To Overcharge Me - FCC, Attorney General Contacted

I just found out that when Cox reboots your modem it automatically turns the Cox voicemail from Off (customer preference) to On. In so doing, the Cox voicemail system confiscates calls that should go into the user's phone's voicemail system and not Cox's. Having two...
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ID
#3627305 Review #3627305 is a subjective opinion of poster.
Location
San Diego, California
Pros
  • Friendly employees
Cons
  • Overcharges hoping you do not notice so watch your bill
  • Cox listens to good ideas but does nothing
  • Bundled voicemail in phone package clashes with yours
Preferred solution
Letter of Apology, full refund for the terrible service, and compensation for wasting my time with the company's incompetence.

Poor customer service

I got hung up on after being on hold for about 20 minutes. I called again and am on hold again. I value my time and I only wish you did too.

User's recommendation: Just hope you never need customer service!!

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ID
#3626730 Review #3626730 is a subjective opinion of poster.
Location
Salina, Kansas
Service
Cox Communications Technical Support
Pros
  • No pros
Cons
  • Service sucks
Loss
$30
Preferred solution
Let the company propose a solution

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