For the past month, weve been dealing with our service cutting in and out, random pop ups, in and out service. We can go 6 hours with no fn service and tech support doesn't seem to know a hole in the ground from a hole in their ***. IM SICK OF ALL OF YOU. YOUR SERVICE...Read more
For the past three months my bill has escalated. I called a few weeks ago but they don’t do business on the weekends as far as cancellations. I got busy and finally called today. The first person I spoke with was completely rude. I finally got a manager on the phone I...Read more
Every thing over many years they lied to me,I had Cable,Internet,and phone in a package,not long ago they sent me a letter they was watching the total amounts of gigs I was using and if I went over they would bill extra, they said I had in past went over 1 time big...Read more
Cox Communications - Bad customer service
It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
Cox Communications - Contour does not hook up to older surround recivers
We just upgraded to the Contour box. Our Onkyo surround reciver could not use the RCA input or output jacks so after 2 days of research and calls to Cox we tried the Optical digital audio cord. It works finally after calling Onkyo for tech support 844-525-6053 . Push and hold dvd button till you see optical setting. It must stay on DVD now.
Cox Communications - COX CABLE SUCKS
They advertised all these free Christmas movies . But they were charging $3.99 -$15.99 for movies like " Its a Wonderful life , Grinch etc. Its insane!!! I'm DISCONNECTING THIS MONTH. X FINITY IS 1/2 THE PRICE , BUT THEY HAVE COLLUDED W MY APT COMPLEX TO HAVE COX SUCKY SERVICE EXCLUSIVELY ...RIPPPPPP. OFFFFFFF
Cox Communications - *** service
Taking over a half hour to get a receipt for a returned box. No reason I need a rep except for an up sell. Ridiculous. I already cried to Cox this month to re negotiate my rate. I resent this waste of my time I am NOT replacing. I just want my receipt on the return. The girl who scanned in the box could have given me a receipt. Where are your technical guys who could make this EASY.
Been told something different by everyone I talked to and they don't care. I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...Read more
We have been charged for 300 meg Internet for many months but we are only getting 96 meg. We have had Cox out many times. They told us to replace our cable modem, which we did with an approved model but no change in speed. They said to upgrade my router which I did and...Read more
- People on the phone are very nice
I didn't like
- Being charged for things i am not getting
I've been with Cox for almost 6 years just for cable TV. I dobt need phone or internet. what started as a $55 rate 6 years ago they now want to charge $120 for a basic package!!! after cpmplainig they dropped back downt to $64.99. if you are a loyal customer, they will...Read more
Every person i spoke with told me something different.... my bill had went up about $25 and by time it was said and done with the people i spoke with jacke my bill up an additional $65 when the call was made because my bill went up so after several calls my bill was...Read more
So January 2017 we started having bad internet speeds. Called cox and they sent out a tech, when he arrived he said it appears your getting terrible signal strength from the main tap from the pole. Our pole is in a neighbors back yard which is fenced. He went and...Read more
I have been trying to get cable installed for approximately a month. Every time that installation is supposed to occur there is an issue on Cox’s side. There was supposed to be a work order and a permit obtain by Cox to bury cable’s in order to complete my...Read more
We have commercials that blast through the TV and yet a law was supposed to be passed that this would not happen. I am very disappointed in your programing and how you run your business. We should not have to turn down the commercials because we do not want to hear the...Read more
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