Cox Communications

I continue to be inundated with unsolicited letters/offers from Cox, wanting me to purchase their services which is nothing more but continued harassment. I have gone to the CEO, Leadership, Board of Directors, and Customer Service, requesting that I be removed from their customer contact list. Nevertheless, Cox has no intentions of removing both of my addresses from their contact list; it bewilders me why businesses persist in inundating people with their unsolicited offers. Did I contact Cox to enquire about their services? No, I did not, nor would I ever intend to. Do they realize that their fortunes of winning this weekend's lottery without purchasing a ticket are probably greater than me subscribing to any of their services? If I haven't subscribed to their services up until now, why do they presume I will just because they continue to pester me every few weeks with additional unsolicited mail/offers?

Organizations/Businesses like Cox are likened to hemorrhoids; they are nothing more than a severe nuisance with no immediate relief in sight. I still receive a bag full of unsolicited spam mail each week, even though I have signed up numerous times to stop promotional mail. Unfortunately, the National Do Not Mail List is as inefficient as the Do Not Call List. If I need any insurance, hearing aids, automobiles, home warranties, pest control, AAA, AARP, solar panels, car warranties, windows, lawn services, internet/TV/phone services or gutter protection, I will personally reach out to those people. I don't need daily, weekly, or monthly reminders. For your knowledge:

o Junk mail destroys 100 million trees a year, which is equivalent to deforesting the entire Rocky Mountain National Park every four months.

o Largely due to deforestation, junk mail manufacturing creates greenhouse gas emissions annually equivalent to 3.7 million cars.

o More than half of unsolicited mail is discarded unread or unopened; the response rate is less than 2%.

o Junk mail creates four million tons of unnecessary waste each year.

o According to the weight of junk mail trash based on EPA data, it equates to 13.4% of 1276 pounds per household; that's 170 pounds of trash per household per year.

o It's not just the waste that junk mail produces that is worrisome; it's also the amount of energy required to produce the mail and the emissions required to transport it to your home. And even if it gets recycled in the end, a substantial amount of energy is expended in the recycling process.

I hereby request that Cox remove my name, addresses, and any other addresses they may have for me from their contact list. I do not wish to be contacted by them, their company, and/or any independent telemarketing firms that they have retained. Request immediate attention to this matter.

I expect a reply from Cox stating what action they've taken to prevent me from receiving any more junk mail from them. I have already filed three complaints with the Federal Trade Commission. An acknowledgment of any complaint will be forwarded to them directly. Joe N. Roop, 609 John Chisholm Way, Yukon, OK 73099 & Joe N. Roop, 8208 Lance Drive, Oklahoma City, OK 73132.

Cox Communications is a direct portal to *** and once they have their hooks in youbelieve you cannot extricate yourself from their greedy claws. I have been a customer for decades, bundled with TV, phone & internet service spending literally thousands of dollars annually.

Over these decades, every time we experienced a problem with their servicethey send some technician over to replace cable. Look at the photos, my house has 50 miles of coaxial hanging off itliterally! The workmanship and shortcuts taken are abysmal. So last year when I was planning to replace my roof and fascia, they sent a guy out who said we could rip out all the cable hanging off the house (and inside cable too) and run a single short line into the house and run everything off WIFIno charge.

It would take an hour or two at most. However, it rained constantly that Fall season and our project had to be postponed. So I contact them today to schedule this and now they tell me the want $100.00 for the work. Now maybe Im just in a mood or maybe Cox has become ridiculously greedy but this bovine excrement FEE just infuriated me to my core and compelled me to choose to remove Cox from my life.

Their service has been problematic all along anyway, regular outages and shutting off service cuz we missed a payment date by a week. See what should be their logo in the attached pics. Cox Communications sets the Customer Care bar so lowyou need a backhoe to find it. So I am now cutting the cord, ripping all their cable (that hangs like thick spaghetti) off my home and getting a competitors service and television apps (which I use more & more anyway (cuz theres nothing good on Cox TV ever) and the savings will more than pay for the change.

If you dont have sufficient grief in your lifeCox is there to provide it. If you wish to remove grief, cut the Cox cord like me. They do not deserve any customer loyalty. They do not care about being loyal to those stupid enough to stick with them despite their miserable service, dumb policies, poor workmanship, outages and added fees.

Cox sucks. If they sucked any harder, they would create a black hole and drag all of humanity into oblivion.

Overcharges, not fixing legitimate problems caused by their equipment, poor company management. Now they have ads trying to make consumers believe they have something to do with the upcoming Super Bowl by telling about how they lay the cable or improve the speed of something or other, which I would not believe anyway.

But what does that have to do with the Super Bowl or the NFL? Nothing! Cox keeps trying to deceive customers. Cox does not advertise on the NFL games, but only around them before the games begin or afterwards trying to make people believe they have anything to do with the NFL which they do not (their competitor Verizon is the sponsor).

Cox should just recognize that it is not a premiere company and fix its huge problems. Check out their horrible ratings and reviews, near zero. It should just be real, not fake, and the reason for these tricks is that it is a bad company doing bad things to good people as the reviews indicate.

The NFL is very smart in not having Cox as a sponsor or anything close to its fine NFL reputation. Verizon is the horizon, Cox is the chasm.

Once again, I have had Cox for internet and cable, and the service is horrible. I called tech support today because every time I try to watch a video, it buffers every couple of minutes.

After receiving the usual instructions to unplug the router and plug it back in, and then doing a reset, it still does not work. Their answer: 'Let's send a tech out because we can't help' (and charge at least $75). What happened to the days when companies wanted to provide good service? I have had Cox for a little over a year and have had nothing but trouble.

I actually got a rep to call last year, and she said to contact her if I had any other trouble.

Now, she refuses to answer my questions or return emails or texts. I will never recommend Cox to anyone, and I will be canceling their service as soon as I can!

This is the worst customer service I ever received. When I first had cox install internet in my home they pushed out out an entire week but then on the date of my service installation I waited for up to 4 hours and nobody showed up.

To make things worse, when I called I couldn't get a hold of anybody. Now I am having trouble transferring my service to my ew address. When I first called I specifically told the rep on the phone that I needed service to stay on at my old address for a week and turn it on at my new address sooner. He said I would just have to move the modem box to my new location and it would automatically be transferred.

That was a lie and all they did was turn it off at my old address too soon leaving me without internet service.

When I reached out to them via their online chat their only solution to my issue was to upsell me. If that wasn't bad enough, the next day when I got it turned back on at my old address, I told them to move the transfer date to a later date which they never did.And now that I finally got the transfer completed my internet is still not working and they are refusing to adequately compensate me.

Not only did I dump them for incompetence, but I asked them never to contact me again since I banned Cox. The company still tries to reach me through their ridiculous ads targeted to minorities, because they realize that they are desperate for business and maybe in financial distress in my opinion.

Do not trust Cox, do not believe anything the company says, and just look at all the complaints online about Cox which has among the lowest ratings of any company online. Do yourself a favor and do not get Cox Communications if you have never had the displeasure of being "its" customer, and if you are currently a customer leave these fools and go anywhere else for better products and services. Dump Cox, you'll be glad you did! Cox is also an NFL wannabe but does not (maybe not allowed to) advertise on the games, so they get ads before and after but not during.

Why is that?

Bad ads with some lame lamb or whatever that thing is (it's ugly!). Cox is not strong like an "ox" but dumb as one.

Called Cox customer service to tell them I just started getting a sports package I did not sign up for. After jumping through all the hoops to get to a customer service agent I ended up with a person who I could not understand who was outside America.

As he was going through my account I was advised that my bill was going up, nothing about the Center Ice package that I didn't sign up for. I then asked for a person in America to speak to and was told that was not possible. Then I asked for a supervisor and was advised he was trained in these matters. That was 30 minutes wasted.

I checked on line for other Cox telephone numbers and tried another also taking me outside America and another person hard to understand who advised me they had been trained for one year to handle these matters. That person transfered me to a supervisor who after some time and a scripted discussion advised me my bill was going up and there was nothing that could be done. I was also advised that if I wished to speak to someone in America I would have to go to a Cox store to do so.

All this was over one hour with nothing resolved. Cox could care less about customer loyalty, That Is Fact!

I am extremely dissatisfied with Communications Customer Service and the recent changes to my service and billing. I have been a loyal Cox customer, subscribing to your TV, internet, and phone bundle.
On June 11, 2024, I received an email informing me that my monthly bill would increase from $257.73 to $282.73, effectively ending a $25 promotional discount.

In response, I took advantage of an email offer to maintain my current service package at a reduced rate of $248.70 per month, including a $25 discount for the next two years. I confirmed this order on June 13th and received an order confirmation.
On June 19th, I was surprised to receive an unsolicited package containing a new modem. My existing modem was functioning perfectly and did not require replacement.
The following day, June 20th, I discovered that my landline phone service was no longer working. After contacting Cox and speaking to four different representatives, I was informed that my phone line had been disconnected and was subsequently reconnected.

None of the four agents mentioned any changes to my billing or pricing.
On June 21st, I received yet another email, this time informing me that my new monthly bill would be $289.12. This represented a staggering increase of $41.58 from the agreed-upon price of $248.70.
Today, June 24th, I have spent several frustrating hours attempting to resolve this issue with Cox customer service representatives. However, I have yet to receive a clear explanation for the sudden and significant price hike. The agents I have spoken to have provided conflicting information, mentioning the new modem, the expired promotion, and various other irrelevant details.

No one has been able to explain how the agreed-upon price of $248.70, which includes a $25 discount, could increase to $289.12 within two weeks.
I understand that Cox may hold a monopoly on high-speed internet in my area, and therefore they brazenly raise prices and behave disgustingly.

However, I believe that the company's recent actions are not only unprofessional but also unethical. I am deeply disappointed with the lack of clarity, transparency, and customer service I have experienced.

We have optical fiber and our service is glitchy and freezes a lot. We've had to reset the modem so many times, and it helps for a bit before it starts freezing up again.

When we call in, we're told everything looks good on their end so it must be something we are doing. Our bill went up, so I called because we have a $10 charge for additional services but it's showing up on our bill twice and the customer service representative thinks it's funny to laugh when I ask about it. We have unlimited data because my kids stream and game, which costs $50 a month, but if I remove the unlimited plan, it lowers my bill $60.

However, the customer service representative argues with me and tells me I'm seeing it wrong. They have a mile-long list of promotions trying to bring people in, but absolutely nothing for existing customers.

Absolute garbage.

I moved out of my last apartment on May 30, but then got billed for June and July. My accounts been closed, but my card got auto-billed regardless, and Ive now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person) several official requests for refunds of my stolen money submitted all subsequently denied by management with no satisfactory explanation, prompting a new call.

Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it.

I will be filing a complaint with the Better Business Bureau.

There have been constant outages (3 significant) in under 2 months, and the only thing they can offer is a tech to come out in 3 days. The first significant outage, which they kept telling was not an outage, was indeed an outage.

I work from home, and that was a day of lost wages. A week later, another outage occurred. I lost four days of work until the tech finally arrived, only to find out that a contracted Cox tech had come and tampered with the cables, compromising my service. Now, it's less than a month and a half later, and my service (as well as my neighbor's service) is out again.

However, we don't qualify as an outage because we aren't numerous enough, leading to another minimum of 3 days of lost wages until a tech comes out.

Trying to get technical help with Cox is useless. This is a garbage company.

I am writing to express my deep dissatisfaction with the service I have received through your customer support chat system. I have encountered several issues that have significantly impacted my experience as a customer, and I believe these need to be addressed promptly.

Firstly, the wait times on your chat system are unacceptably long. On multiple occasions, I have had to wait extended periods for responses. It often feels as though the representative is handling multiple chats simultaneously, as it can take up to five minutes or more to receive a response to a single sentence. This lack of prompt attention is frustrating and unacceptable.

It appears that these delays and inefficiencies may be intentional, as it often feels like we are being made to wait on purpose. This is highly unprofessional and does not reflect well on Cox Communications.