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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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43 comments
Antoni
#1739102

I can't stand Cox Comments nication. This is the worst company I have ever dealt with!

I am forced to have Cox because I work from home..so I have to have internet and phone line..and they are the only provider in my area! I have had their services for almost 4 years now...and still ...almost every month...faithfully ..I am on the phone dealing with a billing issue..2 years ago ...I moved from the apartment upstairs..to an apartment downstairs..and instead of processing it as a move order .the processed it as a disconnect/reconnect ...charged me all the early termination fees...and then after finally correcting it...2 months later...I get a bill from a collection agency for the fees they had been trying to charge me..thats only one incident. I could write a book on this company! Anyone contimplating service with Cox.,.don't do it!

Steer clear! They are the most fraudulent company I have ever dealt with!

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Most Helpful
Review
#291232 Review #291232 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Loss
$178

Cox communications-reward card woes

1.0
Details
Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally received by December 6, 2019- follows instruction to activation process, found out this prepaid reward card has " ZERO" balance, the same day (12-06-19) calling cox reward center regarding this issues- representative hang up my call several times, it's like a zero balance reward card is a BEST REWARD FOR CUSTOMER, instead of $50 dollars. if COX communication-can not honor or afford the promotion / rewards, let customers know about,,,, no one will bother to apply for it .....
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Review
#1724913 Review #1724913 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • To have pricing promises made but not honored
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution

Cox Communications review in Avondale, Arizona: Find other provider

1.0
Details
had cox t.v. years ago.telephone has not worked for months,can only use cell phone. if you have cox home phone.911 you can not call.It is Endangerment,cox can not provide phone service. I went cox office,think only temp employees
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Review
#1724413 Review #1724413 is a subjective opinion of poster.
Service
Cox Communications Phone Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
I have all of my services with Cox ( internet, TV, Phone, security ) unfortunately, because they are the only company that can provide all 4 services based on where we are located because we live in a newer housing addition, and for this we have paid a hefty price. The...
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Review
#1719105 Review #1719105 is a subjective opinion of poster.
Pros
  • All 4 services on one bill
Cons
  • Poor service
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Cox Overcharge

Cox Communications review: Avoid cox cable !!!! All advertising is bs, they do not care once you sign up. Do not!!! Do auto pay!They will not refund your money, just give you credit and still over charge you for there services.

1.0
Details
Customer service, will not help you. Even when they over charged your account. Do not get cox cable total wasn’t of your time.
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Review
#1713455 Review #1713455 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Loss
$481
Preferred solution
Price reduction
1.1
Details
Cox is the worst Internet provider; they hire some of the dumbest people I've ever encountered. Cox has been hacking my Internet for the past year...They must be working with the evil CIA because my Internet crashes every time I try to expose truth about how corrupt...
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Review
#1710427 Review #1710427 is a subjective opinion of poster.
Service
Cox Communications Internet Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cox Communications review: Your remote will cease functioning when batteries reach 1.5 volts, still considered charged by all standards, but unable to sustain communicarion with your TV. You must use batteries above 1.5 volts.

typical new batteries are 1.6 volts, so your range and longevity are small.
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Review
#1710305 Review #1710305 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.0
Details
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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Review
#1710039 Review #1710039 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Internet when it still worked
  • Strong wifi
  • Internet speed
Cons
  • Monopoly
  • Lies from customer service
  • Lack of communication from customer service

Cox Communications review in Avondale, Arizona: Nt cox phone service

1.6
Details
cox wanted me to change their equipment. now does not work.
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Review
#1709775 Review #1709775 is a subjective opinion of poster.
Service
Cox Communications Home Phone Service
2.3
Details
I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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1 comment
Tracy R
#1777471

In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.

Review
#1708304 Review #1708304 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction
Tags
  • expensive
  • ineffective payment process
  • Horrible Cox

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Cox Communications review - Be aware of charges this company will impose on you
Cox Communications review - Be aware of charges this company will impose on you

Update by user Nov 11

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...

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Review
#1702921 Review #1702921 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Manager didnt resolve issue or try helping
  • Lack of good people skills
  • Customer relations
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.