cox service customer customer service internet cable bill phone cox cable services
1.7
Details
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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7 comments
Anonymous
#1779014

I HAVE HAD A PILE OF BILLING ISSUES WITH THEM...YOU PAY WHAT THEY TELL YOU...THEY DO NOT CREDIT YOUR ACCOUNT....THEY WANT THE PAYMENT IN 10 DAYS YET TAKE 2-3 WEEKS TO PROCESS YOUR PAYMENT...THEN HIT YOU WITH A LATE CHARGE...ITS TIME TO HAVE THEM INVESTIGATED FOR FRAUD AND SEND A FEW OF THEIR TOP DOGS.....TO JAIL!

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Featured
Review
#1039448 Review #1039448 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Poor customer service
Preferred solution
Price reduction
Most helpful review
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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44 comments
Anonymous
#1793536

It's a shame that Cox company cannot be trusted...I also had numerous problems with them throughout my 21 years with them

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Review
#291232 Review #291232 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Loss
$178

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Verified Reviewer
1.0
Details
We had service for 1 month at a memory care center for my 85 year old relative. We had to move her and canceled the service. As per directions we dropped off the equipment the same day we moved her. I have been requesting an invoice to be mailed to my residence since...
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Review
#1767238 Review #1767238 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Cox representatives were nice
  • Cox represeative was kind
Cons
  • No resolution
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • Inability To Resolve The Issue

Very good technicians | Cox Communications review from Oklahoma City, Oklahoma

Came a little earlier than expected but was very respectful &;;;;;;;;;;;;;;;;;;courteous explained finished previous job early if ok to resolve connection problems with tvs.Very efficient &informative assuring me if anything went wpleasedrong they would come back.Everything seem to be working ok. kudos to these technician
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Review
#1762904 Review #1762904 is a subjective opinion of poster.

Cox Has Been Great | Cox Communications review from Scottsdale, Arizona

5.0
Details
Scheduled an appointment for between 1-3. The technician was an hour late. They contacted us to alert us to the delay, and then credited the call. Over the last couple of years, they have REALLY improved customer service.
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Review
#1761095 Review #1761095 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Good customer service
1.0
Details
Cox used to have a pretty good product. Could fast forward and rewind if you've been watching the station without having to record first. You could also have a box that covered many tvs in your home. Greedy Cox eliminated that easy bonus and forces you to have multiple...
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Review
#1749218 Review #1749218 is a subjective opinion of poster.
Service
Cox Communications Dvr Tv Service

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Verified Reviewer

Find another provider! | Cox Communications review

1.5
Details
I just got my Cox billing in today's mail, it was over $300.00 and there was a letter with it explaining that EVERY service's price was raised! I'm 72 and my wife (70) are on a fixed income. I'm retired and 100% disabled veteran of the Vietnam War. I can't afford this! I'll be looking for another provider soon. Cox, goodbye after 30 + years of loyalties to you, with none returned.
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Review
#1746792 Review #1746792 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$300
Preferred solution
Looking for other provider

Cox cable just shows up never notified | Cox Communications review from Lakeside, California

1.0
Details
We had a so called cox cable person come to our house wanting access to our back yard. We were never notified of any one coming what so ever. Told him I did not even know if hes a legit cox employee.who the *** is going to give someone access to their home, with not even knowing it was going to happen. All the fraud going on these days. We dont even have cox as a provider anyway.
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Review
#1743382 Review #1743382 is a subjective opinion of poster.
Reason of review
Poor customer service

Beware | Cox Communications review

1.0
Details
$60 a month for internet that drops out for extended periods almost twice a week....
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Review
#1739249 Review #1739249 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Pros
  • Internet
Cons
  • When it works
Tags
  • It s Your Only Job

Beware | Cox Communications review from Sierra Vista, Arizona

1.0
Details
$60 a month for internet that drops out for extended periods almost twice a week....
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Review
#1739243 Review #1739243 is a subjective opinion of poster.
Had a Cox account for many years under my husband's name. My husband moved out in May 2019 and I continued to pay the Cox bill from my own individual account. Our divorce was final in October 2019 and in November my now ex-husband asked me to remove his name from the...
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1 comment
Anonymous
#1793532

They played that card with me also saying I was grandfathered in on another plan..I posted my complaint on facebook and made sure everyone could see it..not just my friends...call this number 844-233-3044 as for Dani..that is the direct line to supervisors if accounting...don't let them cheat you

Review
#1737604 Review #1737604 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Limited Options

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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No cox for any thing | Cox Communications review

1.0
Details
had cox telephone and internet for years,now they can not service land line.found local office,only temporary workers in it.
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Review
#1736357 Review #1736357 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Reason of review
Bad quality
Preferred solution
Full refund