Cox Communications Reviews and Complaints | cox.com @ Pissed Consumer

Most helpful review

Jan 23, 2012 PissedConsumer250210 of Dallas, TX

BEWARE: CANCELLING COX SERVICE

When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...

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46 comments

May 10, 2022 PissedConsumer2180721 #2180721

New customer, week 1, already having major issues with Cox. But I battle companies if there is a clear problem they are causing and go ABOVE the company to the regulators and beyond so they have to answer to them and not just the customer. Have proof of your claims, submit it, and copy Cox so they know you mean business.

0 0

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#291232

Location

Las Vegas, Nevada

Service

Cox Communications Internet Service

Loss

$178

New Reviewer

Aug 10, 2022 Kara W Bjh

Horrible customer care

1.0

Im so fed up with this company that I cant stand it. From the beginning its been nothing but issues! I set up my service in May, told them I just needed internet and didnt want to spend more than $100 a month. The rep told me that she found me a great deal she said...

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#3841344

Location

Virginia Beach, Virginia

Cons

Unhelpfulness
That every employee tells you something different
Billing

Loss

$250

Preferred solution

Price reduction

New Reviewer

Aug 09, 2022 Carolyn B Ihe

Phone is not working

My phone is still not working and I'm extremely angry. Tried to get some help and no one to speak with. I need someone to come to my home.

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#3837581

Location

Chandler, Arizona

Cons

Unable to speak with a technician

Loss

$100

Preferred solution

My phone working again

Jul 27, 2022 PissedConsumer3800153 of San Diego, CA

Cox Is The WORST Company Out There - AVOID!!!

1.0

Significant outages. Poor quality. High prices, bad value. A Company denies and lies. They are only interested in your money, not you as a customer. Complain to the following: FCC, Attorney General in your area, online to warn other customers.

User's recommendation: Avoid Cox Communications At All Costs - Cheaters & Liars.

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#3800153

Location

San Diego, California

Cons

Cheats its own customers
Monopoly that should have competition in all areas

Loss

$400

Preferred solution

Apology

New Reviewer

Jul 16, 2022 Kayla S Xxn

My account was compromised and I was not able to speak to any representative

1.0

My account was compromised and I was not able to speak to any representative. I tried multiple phone numbers, and also the online chat. Nobody was able to give me any answers or help me with getting into my account. I am unable to login, and the email address has been suddenly changed to one that I do not recognize and nobody recognizes. I am very disappointed with my experience with Cox communications representatives today. Normally, I do not have this much of an issue contacting them.

User's recommendation: Not future customers….to COX. Get representatives 24/7 for God’s sake. This is a serious issue.

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1 comment

Jul 27, 2022 PissedConsumer2220674 #2220674

As expected, Cox does not care. It's all about the money, not about you or any other customer. Company could be struggling financially and laying off people to give even less service if that's even possible.

0 0

#3766737

Preferred solution

I would like Cox to resolve this issue quickly and efficiently. I need my account fixed. I hope that other customers in the future do not need to experience this. I am submitting this on behalf of my grandmother, Arlene Smith, ag_smith61@att.net.

New Reviewer

Jun 29, 2022 Robert R Igv

It stinks

1.0

I cannot get a representative on phone. Its all a stinking scam. Terrible service. Would never recommend. Never

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#3716427

Cons

Stinks

Preferred solution

Canceling

New Reviewer

Jun 29, 2022 Robert R Igv

Canceling

Lousy service Cant get any service. Cant get phone representative. Cannot get anything. Its worthless

User's recommendation: Canceling.

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#3716414

Cons

Lousy service

New Reviewer

Jun 26, 2022 John S Drf

Issue buy prepaid internet

1.0

No I have more then one how you run a multi billion dollar company and have no one to fix my issue on a Sunday it's redicilous us some of the money u over charge us and pay for some 24 hour help ur little robot never helps to scrap Oliver and get good o fashion people to help other people 24/7 all I need is help buying more prepaid internet ur service won't let me and I have bought it 3 weeks in a row with same card now it won't let me buy it

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#3706569

Location

Providence, Rhode Island

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 25, 2022 Jason H Fgm

Service turned off without notice

1.0

One of the tech's disconnected my service because of ingress in the line, never notified me, customer service didn't even know about it, the next tech came and told me it had been disconnected, i asked why no one told me, and she said that's not how it works, three minutes later she got in her work truck and left without saying a word.

User's recommendation: Find another provider.

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#3705539

Location

Boston, Massachusetts

Preferred solution

Let the company propose a solution

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New Reviewer

Jun 23, 2022 ikarie of Lafayette, LA

Lying about billing

1.1

Update by user Jul 23, 2022

Nobody has contacted me and I never received a credit or a refund for the overcharge of $70. It is July 23rd.

Original review posted by user Jun 23, 2022

Promised by 2 different reps that my ACP discount would be applied. Told by second rep that a case would be opened PROMISING a response in 48 hours. Nobody contacted me. Contacted a third rep who made me go over all the same tiresome information that is already in the case notes. They didn't even bother to read the case notes. Abysmal, lying, *** garbage. Stay away.

User's recommendation: Stay away.

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#3700100

Location

Lafayette, Louisiana

Service

Cox Communications Internet Service

Cons

Again
Lack of empathy
Waste of time especially when you know more than they do

Loss

$75

Preferred solution

Let the company propose a solution

New Reviewer

Jun 21, 2022 Sharon Ebc

Cox tech left and Internet and cable not working

2.0

You cannot fix my Internet or TV after repeated and repeated and repeated tries. A salesman tech went by there today and didnt fix it and just left without telling us

User's recommendation: Don’t use them.

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#3692455

Location

Midlothian, Texas

New Reviewer

Jun 07, 2022 Marcel A Wrs

Internet issues for tue 3rd time in a week

1.0

Its impossible to get someone on the phone for help, my internet has gone out 3 Tomé in a week and yet I have to spend an hour on the phone just to speak to someone, I lay way to much for Cox to be having to constantly all to get my service going

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#3647879

Location

Denham Springs, Louisiana

Preferred solution

Let the company propose a solution

New Reviewer

Jun 06, 2022 Linda M Afx

Wrongfully Charged for Equipment - Now Threatened with Collections

1.8

I've been a loyal Cox customer for many, many years. I've moved to different homes and always returned equipment upon moving out. When I moved from my home on, I called to disconnect my services and was told to "leave the equipment at the residence". I told the...

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#3643666

Location

Goodyear, Arizona

Pros

No resolution

Cons

Deceptive business practices
Threatened

Loss

$200

Preferred solution

Full refund

New Reviewer

Jun 04, 2022 Linda J B

To cancel a service call

2.0

Just got a Cox cable hook up less than a month ago and already the cable went out and they cant help us by phone. They said that they had to send someone out there would be $100 charge. Obviously this is insane since I just spent $100 having them set it up

User's recommendation: I know we don’t have a choice but they don’t have the best service.

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#3638060

Location

Virginia Beach, Virginia

Cons

It is not easy to get in touch with anyone at this company

Preferred solution

I’m trying to cancel a service call and it has become a major project

May 31, 2022 PissedConsumer3627305 of San Diego, CA

Cox Provided Dreadful Service And Tried To Overcharge Me - FCC, Attorney General Contacted

1.1

I just found out that when Cox reboots your modem it automatically turns the Cox voicemail from Off (customer preference) to On. In so doing, the Cox voicemail system confiscates calls that should go into the user's phone's voicemail system and not Cox's. Having two...

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#3627305

Location

San Diego, California

Pros

Friendly employees

Cons

Overcharges hoping you do not notice so watch your bill
Cox listens to good ideas but does nothing
Bundled voicemail in phone package clashes with yours

Preferred solution

Letter of Apology, full refund for the terrible service, and compensation for wasting my time with the company's incompetence.

May 31, 2022 PissedConsumer3626730 of Salina, KS

Poor customer service

3.2

I got hung up on after being on hold for about 20 minutes. I called again and am on hold again. I value my time and I only wish you did too.

User's recommendation: Just hope you never need customer service!!

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#3626730

Location

Salina, Kansas

Service

Cox Communications Technical Support

Pros

No pros

Cons

Service sucks

Loss

$30

Preferred solution

Let the company propose a solution

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Coverage Area	2/5
Diversity of Products or Services	2/5
Website	2/5
Product or Service Quality	2/5
Warranty	2/5

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