Latest review first
Pissed Consumer Interviews ?
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
Jake Virgil (firstname.lastname@example.org) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30 day notice. We provided notice after a year of service and are now told we are still under contract. The...Read more
Cox Communications - Asked for internet options that is offered to new customers
I have been with Cox since 1976 and am now a widow of a disabled veteran and living on a budget that is far less that prior. I am disconnecting the cable and landline due to increases that I am unable to pay on a monthly basis. When talking to the Loyalty department (AVSHA) I was told that I could not be given a lower monthly charge for internet other than $105.95 due to the fact that I am not a new customer so that means that I am being penalized for being loyal and paying my bills and so now I am having to pay more for services.
Cox Communications - Poor Service
Firstly, Cox Cable isnt a company that is not Senior Citizen friendly company...they require seniors to go online to obtain service- when most seniors are not internet savvy... When phoning technical support you stay online so long you get pissed off and decide to hang up... pls hire more techs..so, that adequate service can be given. God knows Seniors pay enough!!!!!!!
I called today 12/26/2018 to cancel my internet services effective for 12/28/2018. I spoke with a rep would who happily let me set up a payment arrangement after I verified the account and the pin number. When I was transferred to the cancellations department, the...Read more
This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...Read more
Chrislxr Today at 20:20 Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum ( a few miles from my service address) the EXACT same services cost a total of...Read more
They hang up on you if you have a problem every time !Read more
Cox said they would automatically send me a $100 gift card after 3 months upon signing up. After signing up you find out you have to actually "claim the card" after the 3 month window which I am sure most people do not do as they will lose the validation number. I...Read more
Cox Communications - Have not received my gift card either
Contacted them .they said it was on it's way. No card yet.
BUT...He said he had to reprogram the 2 controllers to match my 2 tvs. Now I have to use both controls to make a tv work. One control will only allow on/off button and volume. Other one works except not on/off or volume. This happened on Sunday Nov the 25th. Appt was...Read more
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