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1.6
Details
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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8 comments
DANILO G
#1815875

I LOVE THIS VIDEO BECAUSE SHE EXPOSE EXACTLY THE CRAP COX THE CROOKED INTERNET PROVIDER COMPANY DOES TO THE PEOPLE

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Featured
ID
#1039448 Review #1039448 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Poor customer service
Preferred solution
Price reduction
Most helpful review
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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44 comments
Anonymous
#1793536

It's a shame that Cox company cannot be trusted...I also had numerous problems with them throughout my 21 years with them

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ID
#291232 Review #291232 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Loss
$178

NO INTERNET SERVICE FOR WEEKS

INTERNET HAS BEEN OUT FOR OVER A WEEK. KEEP CALLING TO MAKE A APPOINTMENT TO HAVE THE APPOINTMENT CANCELLED BY COX THE NEXT DAY WITH NO REASON. CALLED AND TALKED TO OVER A DOZEN PEOPLE AT COX, EVEN SEVERAL SUPERVISORS. FOR THEM TO TELL ME THAY HAVE NO IDEA AND CAN NOT HELP ME. SIMPLE QUESTION. WHY DO WE HAVE NO INTERNET. COX IS AN MONOPLY!!!! WE HAVE NO OTHER OPYIONS IN OUR NEIGHBORHOOD.

User's recommendation: DO NOT USE COX COMMUNICATIONS.

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ID
#2188334 Review #2188334 is a subjective opinion of poster.
Location
Santa Ana, California
Pros
  • There are no pros
  • There is no competition
Cons
  • Did not honor committments
  • Are thieves
Loss
$10000
Preferred solution
Full refund

Wrong/Misleading programming

1.5
Details
For at least the third time in my recent memory Cox has published on its programming grid a description of a movie that has been made twice, describing, in this case, "The Fog" which was made in 1980 and remade in 2005. The program grid describes the 2005 version, but what's on the screen is the 1980 version. Cox can't do ANYTHING right!

User's recommendation: Go with some other company - COX is bad news!

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ID
#2179503 Review #2179503 is a subjective opinion of poster.
Location
Tucson, Arizona

Something new is wrong EVERY DAY!

1.5
Details
Cox Communications is the WORST cable company on the planet. There is so much wrong with this *** company it's almost impossible to list the things that need attention. 1. The ON DEMAND feature is not working for 2 days now. 2. Screen pixilates on any and all channels; audio drops out frequently. 3. At least 2 movie channels right now have audio/visual out of sync, i.e., the characters' lips move and then the dialogue line follows. 4. The program guide is frequently incorrect, i.e., a movie is listed that is not the movie that plays when the time comes or it's a remake of a movie from years ago and the movle shown is not the version listed in the guide. 5. AND SO MUCH MORE

User's recommendation: Avoid this company at all cost if you can - get satellite TV instead of cable.

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ID
#2173990 Review #2173990 is a subjective opinion of poster.
Service
Cox Communications On Demand Tv Service
Cons
  • Always refers you to another department via in person
  • You name it
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service

1.0
Details
Inferior service and customer support

User's recommendation: Stay away from Cox if you have aiternatives.

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ID
#2170859 Review #2170859 is a subjective opinion of poster.
Cons
  • Bad ezpensive service

Cox is terrible

1.0
Details
Cox service is overpriced and they have outages every day. The customer service representatives are rude and down right disrespectful to the customers.

User's recommendation: Do not go with Cox use any other company but Cox.

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ID
#2170843 Review #2170843 is a subjective opinion of poster.
Location
Newport News, Virginia
Service
Cox Communications Internet Service
Pros
  • Will never use them again
Cons
  • Service is always horrible
Preferred solution
Let the company propose a solution

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Demand purchase wont play

1.2
Details
Could not watch football game. Had people over to watch game and didnt work
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ID
#2170093 Review #2170093 is a subjective opinion of poster.
Location
Norman, Oklahoma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WORST SERVICE EVER - NO SHOW - NO CALL - NOTHING

1.0
Details
Our cable had not been working full force. I reached out to them on Friday. So, I called again and was patched over to India...well, it's hard enough for me to hear because I have had a lifelong hearing deficit. But, it's even harder when talking to India. So, I asked to be transferred Stateside. Well, when I was transferred they told me the soonest would be in two days. In other words, Saturday or Sunday. Then I called they said, 'he'll be there from 3-5 on Sunday. Oh, so more waiting. NO, THE WAITING ENDED UP BEING A NO SHOW. NO CALL. NOTHING. I WAS READY TO SWITCH TO ANOTHER COMPANY BUT COX HAS THE CONTRACT LOCKED UP FOR OUR AREA. No need for Customer Service to come out. We're all stuck with them.

User's recommendation: Find another carrier.

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ID
#2169004 Review #2169004 is a subjective opinion of poster.
Location
San Juan Capistrano, California

Bad service

1.5
Details
I cant stand the experience with Cox and yet we dont have other internet provider in the area - were paying for the Gigablast internet which Cox promises to be up to 1000 MB download, and yet every other week the speed drops down to less then 100 MB, which is not enough for anything. The equipment is brand new from Cox, so its not the issue. Tired called them, they send a tech who fixed the issue for several month and then it came back. What a scam! Relaunching modem doesnt help. They keep charring us for the services they dont deliver

User's recommendation: Try to avoid this scammers at all cost.

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ID
#2164012 Review #2164012 is a subjective opinion of poster.
Location
Anaheim, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

I cancelled Cox internet and phone because my modem went bad for a week prior to cancellation. Cox scheduled a tech twice to deliver a modem to me and cancelled the delivery each time for no reason. I cancelled service with Cox waiting 45 minutes on the phone to do so. The Cox service rep. claimed I would receive a $72 refund. Instead today Cox billed me $47. I don't know how they can bill me when there was no internet or phone use and I cancelled my Cox relationship after being with them for 15 years, a month ago.

User's recommendation: Avoid doing business with this company.

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ID
#2161580 Review #2161580 is a subjective opinion of poster.
Product
Cox Communications Modem
Loss
$72
Preferred solution
Full refund

Cox Communications Products and Services Reviews

Product or Service Reviews
On Demand Tv Service  1.1 3
Internet Service  1.4 263
Modem  1.0 3
Prepaid Card  1.0 2
Modem Installation  1.5 2

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Latest Question

I just want to pay my bill

I just want to pay my bill

Cox Communications Questions

Language

Some channels on my contour TV are in another language than English. I have tried unsuccessfully to put all my channels on English. How do I fix this????
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ID
#2158463 Review #2158463 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Preferred solution
Let the company propose a solution

Poor service

1.4
Details
Again the wind is starting to pick up 5 to 10 mile an hour like every other time it blows in Las Vegas my Internet starts buffering they cant find a reason but the only time it does it is when the wind blows bitched about it for the past 15 years tired of their ***

User's recommendation: Don’t try to stream anything in the wind.

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ID
#2155759 Review #2155759 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$241
Preferred solution
Fix the flipping connection amazing I’ve never buffers when the wind don’t blow but when the wind blows a little bit of buffers replaced every line and cable all the way out your pole so it was between your pole in the box send the construction out guys i

HORRIBLE HOW COX WILL NOT STAND BEHIND THEIR WORD.

5/18/20 COX Quoted me a 2 year plan-no cancellation without penalty.. I wrote down each channel so no mistakes. They have raised my many times &;;;;;; different each month. They said they made a mistake in quoting me & my bill will be higher. So if I cancel due to their error, I have a penalty, if I stay on plan I now have to pay higher price. What the h___. A company that will not stand behind word.
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ID
#2133373 Review #2133373 is a subjective opinion of poster.
Location
Palos Verdes Estates, California

They suck. they should be called Cox Commercial svc. You have to keep your hand on the remote to fast forward every 3 minutes or so

1.5
Details
I have had to turn in the remote

User's recommendation: stay away.

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ID
#2122231 Review #2122231 is a subjective opinion of poster.
Location
Surprise, Arizona
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Update by user Sep 10

After installing professional level network monitoring sw, I was able to provide Cox Corporate offices and technicians with detailed proof that the Cox service was failing ~100 times a day. The response from the technical side was robust and after several days and...

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ID
#2111508 Review #2111508 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Internet Service
Loss
$300
Preferred solution
5-month refund and fix my service please

Outage duration

1.0
Details
We had the storm Isaias come through on 8/4. Our internet has been out since then and Cox still has no idea when internet service is to be restored. At best we maybe talking 8/15 but I would not bet on it. My guess is we will be out for over 1/2 month. Cox says they are working hard to restore service and will only credit an account for actual outage days. If you work at home their attitude is it sucks to be you. Customer loyalty refuses to comp any extra service credits. Stay away from them as they are showing incompetence in restoring service in a timely manner.

User's recommendation: Stay away if at all possible.

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1 comment
Anonymous
#1908831

If you depend on the service pay for a business line with a better SLA.

ID
#2111165 Review #2111165 is a subjective opinion of poster.
Location
Lawrence Township, New Jersey
Pros
  • Fast internet
Cons
  • Bad customer service
  • Inability to restore service
Loss
$3500
Preferred solution
Price reduction