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Pissed Consumer Interviews ?

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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1.0
#1397806
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Cox Communications - Cox Discussing

They should have a package for customers that have been loyal to them for YEARS. But their worried a making their pockets fuller. And don't be a day late, they love the late charge. They SUCK!
1.0
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#1393558
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Cox Communications - Horrible internet and cable

Internet shuts off all the time cable freezes up premium channels i pay for always freeze or not have a signal but yiur service is garbage
1.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
#1393515
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I moved to a new apartment located at 3539 S. George Mason Dr. I was told Ana Romero was the rep for Cox cable and I contacted her to set up an appointment for installation. I asked for a list of the available service and equipment. She emailed the alternatives and I...
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#1393313
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I just like to take the time out of my day to write this letter because I received outstanding service and knowledge of products from by Universo home tech by the name of LEIF YORGASON this guy was great and very knowledgeable about products offered through Cox I had...
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5.0
#1392989
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For a month now I am unable to get into my email. Maybe even longer. Get the run around on the phone. Stop in a service location SV, AZ and bam they tell me to call cox solution's again. WTF! Been there done that already. Three years ago I changed the account over...
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#1392952
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Cox Communications - Contour Sucks
If you moved to Contour from the older DVD get ready to purchase the 6 record option as you can’t record two shows at the same time if one is identified as starting at 8:59. In their wisdom Cox on the Contour only allows you to extend recording times so if their a...
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1.6
#1391957
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I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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#1391264
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In October, 2018. I went to local cox store to add a countour box . I have been a customer for over 20 years. Never had a late payment. They gave me the additional contour box. Now i go home try to set it up. Suprise cox now wants to charge me over $200 deposit to keep...
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1.1
#1390999
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Cox contour is designed to give you low definition viewing of sports when you push the “C” button. If you push the Charlie button you get a selection of sports that are available for your viewing, when you push the OK on one of those sports it takes you to a low DEF...
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2.4
#1390127
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