Cox Communications
Reviews and Complaints
Reviews Chart
$550K
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
220K
PAGE VIEWS
8
ISSUES RESOLVED
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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8 comments
I LOVE THIS VIDEO BECAUSE SHE EXPOSE EXACTLY THE CRAP COX THE CROOKED INTERNET PROVIDER COMPANY DOES TO THE PEOPLE
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Featured
ID
Service
Cox Communications Bundle
Reason of review
Poor customer service
Preferred solution
Price reduction
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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44 comments
It's a shame that Cox company cannot be trusted...I also had numerous problems with them throughout my 21 years with them
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ID
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Loss
$178
NO INTERNET SERVICE FOR WEEKS
INTERNET HAS BEEN OUT FOR OVER A WEEK. KEEP CALLING TO MAKE A APPOINTMENT TO HAVE THE APPOINTMENT CANCELLED BY COX THE NEXT DAY WITH NO REASON. CALLED AND TALKED TO OVER A DOZEN PEOPLE AT COX, EVEN SEVERAL SUPERVISORS. FOR THEM TO TELL ME THAY HAVE NO IDEA AND CAN NOT HELP ME. SIMPLE QUESTION. WHY DO WE HAVE NO INTERNET. COX IS AN MONOPLY!!!! WE HAVE NO OTHER OPYIONS IN OUR NEIGHBORHOOD.
User's recommendation: DO NOT USE COX COMMUNICATIONS.
ID
Location
Santa Ana, California
Pros
- There are no pros
- There is no competition
Cons
- Did not honor committments
- Are thieves
Loss
$10000
Preferred solution
Full refund
Wrong/Misleading programming
For at least the third time in my recent memory Cox has published on its programming grid a description of a movie that has been made twice, describing, in this case, "The Fog" which was made in 1980 and remade in 2005. The program grid describes the 2005 version, but what's on the screen is the 1980 version. Cox can't do ANYTHING right!
User's recommendation: Go with some other company - COX is bad news!
ID
Location
Tucson, Arizona
Something new is wrong EVERY DAY!
Cox Communications is the WORST cable company on the planet. There is so much wrong with this *** company it's almost impossible to list the things that need attention. 1. The ON DEMAND feature is not working for 2 days now. 2. Screen pixilates on any and all channels; audio drops out frequently. 3. At least 2 movie channels right now have audio/visual out of sync, i.e., the characters' lips move and then the dialogue line follows. 4. The program guide is frequently incorrect, i.e., a movie is listed that is not the movie that plays when the time comes or it's a remake of a movie from years ago and the movle shown is not the version listed in the guide. 5. AND SO MUCH MORE
User's recommendation: Avoid this company at all cost if you can - get satellite TV instead of cable.
ID
Service
Cox Communications On Demand Tv Service
Cons
- Always refers you to another department via in person
- You name it
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service
Inferior service and customer support
User's recommendation: Stay away from Cox if you have aiternatives.
ID
Cons
- Bad ezpensive service
Cox is terrible
Cox service is overpriced and they have outages every day. The customer service representatives are rude and down right disrespectful to the customers.
User's recommendation: Do not go with Cox use any other company but Cox.
ID
Location
Newport News, Virginia
Service
Cox Communications Internet Service
Pros
- Will never use them again
Cons
- Service is always horrible
Preferred solution
Let the company propose a solution
Demand purchase wont play
Could not watch football game. Had people over to watch game and didnt work
ID
Location
Norman, Oklahoma
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWORST SERVICE EVER - NO SHOW - NO CALL - NOTHING
Our cable had not been working full force. I reached out to them on Friday. So, I called again and was patched over to India...well, it's hard enough for me to hear because I have had a lifelong hearing deficit. But, it's even harder when talking to India. So, I asked to be transferred Stateside. Well, when I was transferred they told me the soonest would be in two days. In other words, Saturday or Sunday. Then I called they said, 'he'll be there from 3-5 on Sunday. Oh, so more waiting. NO, THE WAITING ENDED UP BEING A NO SHOW. NO CALL. NOTHING. I WAS READY TO SWITCH TO ANOTHER COMPANY BUT COX HAS THE CONTRACT LOCKED UP FOR OUR AREA. No need for Customer Service to come out. We're all stuck with them.
User's recommendation: Find another carrier.
ID
Location
San Juan Capistrano, California
Bad service
I cant stand the experience with Cox and yet we dont have other internet provider in the area - were paying for the Gigablast internet which Cox promises to be up to 1000 MB download, and yet every other week the speed drops down to less then 100 MB, which is not enough for anything. The equipment is brand new from Cox, so its not the issue. Tired called them, they send a tech who fixed the issue for several month and then it came back. What a scam! Relaunching modem doesnt help. They keep charring us for the services they dont deliver
User's recommendation: Try to avoid this scammers at all cost.
ID
Location
Anaheim, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
I cancelled Cox internet and phone because my modem went bad for a week prior to cancellation. Cox scheduled a tech twice to deliver a modem to me and cancelled the delivery each time for no reason. I cancelled service with Cox waiting 45 minutes on the phone to do so. The Cox service rep. claimed I would receive a $72 refund. Instead today Cox billed me $47. I don't know how they can bill me when there was no internet or phone use and I cancelled my Cox relationship after being with them for 15 years, a month ago.
User's recommendation: Avoid doing business with this company.
ID
Product
Cox Communications Modem
Loss
$72
Preferred solution
Full refund
Compare Companies
Cox Communications
1548 reviews
VS
Directv
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Language
Some channels on my contour TV are in another language than English. I have tried unsuccessfully to put all my channels on English. How do I fix this????
ID
Location
Virginia Beach, Virginia
Preferred solution
Let the company propose a solution
Poor service
Again the wind is starting to pick up 5 to 10 mile an hour like every other time it blows in Las Vegas my Internet starts buffering they cant find a reason but the only time it does it is when the wind blows bitched about it for the past 15 years tired of their ***
User's recommendation: Don’t try to stream anything in the wind.
ID
Location
Las Vegas, Nevada
Loss
$241
Preferred solution
Fix the flipping connection amazing I’ve never buffers when the wind don’t blow but when the wind blows a little bit of buffers replaced every line and cable all the way out your pole so it was between your pole in the box send the construction out guys i
HORRIBLE HOW COX WILL NOT STAND BEHIND THEIR WORD.
5/18/20 COX Quoted me a 2 year plan-no cancellation without penalty.. I wrote down each channel so no mistakes. They have raised my many times &;;;;;; different each month. They said they made a mistake in quoting me & my bill will be higher. So if I cancel due to their error, I have a penalty, if I stay on plan I now have to pay higher price. What the h___. A company that will not stand behind word.
ID
Location
Palos Verdes Estates, California
They suck. they should be called Cox Commercial svc. You have to keep your hand on the remote to fast forward every 3 minutes or so
I have had to turn in the remote
User's recommendation: stay away.
ID
Location
Surprise, Arizona
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update by user Sep 10
After installing professional level network monitoring sw, I was able to provide Cox Corporate offices and technicians with detailed proof that the Cox service was failing ~100 times a day. The response from the technical side was robust and after several days and...
ID
Location
San Diego, California
Service
Cox Communications Internet Service
Loss
$300
Preferred solution
5-month refund and fix my service please
Outage duration
We had the storm Isaias come through on 8/4. Our internet has been out since then and Cox still has no idea when internet service is to be restored. At best we maybe talking 8/15 but I would not bet on it. My guess is we will be out for over 1/2 month. Cox says they are working hard to restore service and will only credit an account for actual outage days. If you work at home their attitude is it sucks to be you. Customer loyalty refuses to comp any extra service credits. Stay away from them as they are showing incompetence in restoring service in a timely manner.
User's recommendation: Stay away if at all possible.
1 comment
ID
Location
Lawrence Township, New Jersey
Pros
- Fast internet
Cons
- Bad customer service
- Inability to restore service
Loss
$3500
Preferred solution
Price reduction
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If you depend on the service pay for a business line with a better SLA.