Cox Communications Reviews

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Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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9 comments
#2088700

https://youtu.be/YUOFDiomyY0

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Featured
ID
#1039448 Review #1039448 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Poor customer service
Preferred solution
Price reduction
Most helpful review
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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44 comments
#1793536

It's a shame that Cox company cannot be trusted...I also had numerous problems with them throughout my 21 years with them

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ID
#291232 Review #291232 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Loss
$178

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Verified Reviewer
New Reviewer

Poor service

There is zero customer service, and constant marketing. Why send emails saying you cant cope with current orders and daily promotional orders when nobody answers the phone or emails. You have had my money for over two weeks and nothing but standard dont bother us emails.
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ID
#3109523 Review #3109523 is a subjective opinion of poster.
Location
Bourton On The Water, England
Pros
  • Marketing
Cons
  • Customer service
  • Worst experience with an internet provider
Loss
$370
Preferred solution
All of the above or just to cancel.

Over payment

All things have come together and Cox has corrected the error that had become do to a misunderstanding. Thank you for your concern and have a blessed day
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ID
#3098300 Review #3098300 is a subjective opinion of poster.
Location
Cranston, Rhode Island

Offers Bogus Deal

I am under the EBB program by the US Gov't. A couple of months ago Cox emailed me and told me I was eligible for a discounted computer in association of the EBB program and directed me to their so called partner PCsrefurbished.com. However I was unable to make any purchase whatsoever. Each day hours are spent on the phone both with Cox and PCsrefurbished. Each entity blames the other for purchases not going through. Each day is a different reason blamed back and forth between these 2 companies. Bottom line, why offer any deal that cannot be gotten in reality? Shame on you cox!

User's recommendation: Don't believe them when they offer any deal.

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ID
#3094471 Review #3094471 is a subjective opinion of poster.
Location
Barrington, Rhode Island

Billing

My bill for last month was $277.55 and about a week before it was due I downgraded my service. At the time I paid my bill I looked at the amount due ON THE COX WEBSITE and it said $226.88. So that is what I paid. Now I receive this months bill and they are saying there is a balance due of $50.67. Its absolute bull. I paid what it said was due on my account IN FULL. All they say is maybe it was a mistake. Not my problem! I paid what what it said was due and Im PISSED.
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ID
#3094047 Review #3094047 is a subjective opinion of poster.
Location
Surprise, Arizona

Very slow internet speeds, constant outages and increase in bills

Anything online has been *** due to the reason internet speeds are VERY slow after Cox falsely advertises their "high speed internet connections" when my mobile data works so much better. Cox is constantly having outages in my area, sometimes for hours and they still expect us to pay for services that we couldn't even use? And they increase the bills while decreasing the quality of their products and internet speeds, completely scamming us out of our money and customer service continues to insist "check your internet connection" when it's their services they need to check!

User's recommendation: Cox's services are a scam. Huge, huge scam and they know it.

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ID
#3064455 Review #3064455 is a subjective opinion of poster.
Location
Scottsdale, Arizona

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New Reviewer

Fraud

This is now the third time Cox Communications has given my file to a collections agency. I have already proved twice in the last couple of years that this is not my debt. Here we are again,Cox Communication Company are crooks and are aggravating me once more. I have never lived in Oklahoma and now I have to prove it again for the third time
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ID
#3063733 Review #3063733 is a subjective opinion of poster.
Location
Bethany, Oklahoma
Service
Cox Communications Internet Service
Cons
  • Sorry
Preferred solution
Get your stuff together at your company

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Verified Reviewer
New Reviewer

Extortion

I've paid for service for 3 months and only had service for one. I paid what they asked then called the next day when there was no internet service and was given a different number, which if I had paid would've been double what I owed and was asked to pay merely one day before. This is the WORST run company in the country and should be sued into oblivion for the EXTORTION they perpetually participate in on the backs of hardworking customers.

User's recommendation: AVOID. AT. ALL. COSTS.

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ID
#3051186 Review #3051186 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$332
Preferred solution
Deliver product or service ordered
New Reviewer

Disappointing disconnection service

The experience was terrible, I closed my account to move to another state paid the final bill. I was never notified about owing any more money. 3 months later I received a bill from collections. No communication from cox yet their name is cox communications. I would not refer my dog to them.

User's recommendation: never get cox, use morse code instead.

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ID
#3051070 Review #3051070 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Preferred solution
Not have my credit messed up from collections

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Verified Reviewer
New Reviewer

Terrible customer service and falsely advertised internet speeds

Overcharged internet. The speeds they advertise are a lie. They sneak stuff in to your bills. They charge you $100 per visit to come fix THEIR equipment or you are FORCED to pay the extra $5 a month for the insurance. Thats extortion

User's recommendation: Don’t use this garbage.

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ID
#3046055 Review #3046055 is a subjective opinion of poster.
Location
Norfolk, Virginia
Cons
  • Cancellation process
  • Are thieves
  • Lousy customer service
Loss
$600
Preferred solution
Full refund

75 per cent of the time my television is not working and when I call tech service

My tv is always having problems with the continuity of service. and the tech support that is offered are pretty much useless and worse than the make up reasons and have no problem saying anything that comes to mind to get you off the phone.

User's recommendation: find another company any one would be better.

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ID
#3025655 Review #3025655 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

I have a credit of 108$ you was supposed to apply that back to my card I pay my bill with I have a child it’s her birthday today an I’m disabled this money’s was supposed to be applied back to me

Call me it is to much text I have a credit of 108$ It was to be applied back to my card in 72 hours it havent I have a childs birthday today Im disabled please someone put my money back on my account ASAP I need it now today I have a childs birthday to pay for why havent you Cox been more professional about the little things that is quality control an thats what would make your company better please call me at 225-953-**** Randel Sanchez 8667 cedar glen Baton Rouge la my security code is 9230 billing zip code 70811 I need to get this taken care of

User's recommendation: Make sure that y’all understand conversations an installation dates an that Cox forgets the little things.

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ID
#3021780 Review #3021780 is a subjective opinion of poster.
Pros
  • I just want my service what i paid for
Cons
  • Website almost impossible to find number to call
Loss
$80
Preferred solution
A phone call right now for one I’m tired of questions I need a real person everybody hates type of help people want a live person
New Reviewer

Modem Stopped Working, They Fixed It!

Modem wasnt working, I had to troubleshoot all day, couldnt find the number so I ended up here. THAT was infuriating. Finally called again and this guy was great! He was able to run diagnostics and fix the problem right away, and didnt waste time trying to reset it and telling me to do all the stuff I already tried because he believed I did. Glad I got a good one! But this was the silver lining interaction over their stupid chat bot and how am I supposed to chat with someone when my internet doesnt work Cox???? Idiots. And why you hiding that phone number??

User's recommendation: I don’t have a great opinion because I’ve only ever had Cox.

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ID
#3014743 Review #3014743 is a subjective opinion of poster.
Preferred solution
Nothing, problem resolved quickly.
New Reviewer

No service

I tried calling every number I have and no answer. At least just say we have an outage. This is BS!!!!!!
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ID
#2998316 Review #2998316 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Your commercials

the 'teedy ha ha' with an older woman is OBNOXIOUS!!! I have a major in communication and marketing and THIS will NOT HELP YOU _ IT HURTS you! unlike the obnoxious repetitive ones, this one makes me want to STOP COX service!!!! it has nothing to do with your biz and always mute or change programs.

User's recommendation: STOP THIS COMMERCIAL now!

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ID
#2993459 Review #2993459 is a subjective opinion of poster.
Location
Escondido, California
Service
Cox Communications Internet Service
Pros
  • Mostly good
Cons
  • All the hassle involved with trying to fix constant mistakes
  • Reliable strong connection
Loss
$700
Preferred solution
Let the company propose a solution

Internet

Not happy at all with my services. We didn't even give me a credit towards my account in the internet is not even working properly and I'll pay enough money for it to work. And then I set up a payment arrangement and they didn't even lock my card information in and had me 3 months behind. I am so done with coxs if they cannot do better.
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ID
#2992322 Review #2992322 is a subjective opinion of poster.
Location
Miami, Florida

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