Most helpful review
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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46 comments
#2180721

New customer, week 1, already having major issues with Cox. But I battle companies if there is a clear problem they are causing and go ABOVE the company to the regulators and beyond so they have to answer to them and not just the customer. Have proof of your claims, submit it, and copy Cox so they know you mean business.

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ID
#291232 Review #291232 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Loss
$178
New Reviewer

Issue buy prepaid internet

No I have more then one how you run a multi billion dollar company and have no one to fix my issue on a Sunday it's redicilous us some of the money u over charge us and pay for some 24 hour help ur little robot never helps to scrap Oliver and get good o fashion people to help other people 24/7 all I need is help buying more prepaid internet ur service won't let me and I have bought it 3 weeks in a row with same card now it won't let me buy it
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ID
#3706569 Review #3706569 is a subjective opinion of poster.
Location
Providence, Rhode Island
Preferred solution
Deliver product or service ordered
New Reviewer

Service turned off without notice

One of the tech's disconnected my service because of ingress in the line, never notified me, customer service didn't even know about it, the next tech came and told me it had been disconnected, i asked why no one told me, and she said that's not how it works, three minutes later she got in her work truck and left without saying a word.

User's recommendation: Find another provider.

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ID
#3705539 Review #3705539 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lying about billing

Promised by 2 different reps that my ACP discount would be applied. Told by second rep that a case would be opened PROMISING a response in 48 hours. Nobody contacted me. Contacted a third rep who made me go over all the same tiresome information that is already in the case notes. They didn't even bother to read the case notes. Abysmal, lying, *** garbage. Stay away.

User's recommendation: Stay away.

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ID
#3700100 Review #3700100 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Service
Cox Communications Internet Service
Cons
  • Lack of empathy
  • Waste of time especially when you know more than they do
  • Again
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

Cox tech left and Internet and cable not working

You cannot fix my Internet or TV after repeated and repeated and repeated tries. A salesman tech went by there today and didnt fix it and just left without telling us

User's recommendation: Don’t use them.

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ID
#3692455 Review #3692455 is a subjective opinion of poster.
Location
Midlothian, Texas
New Reviewer

Internet issues for tue 3rd time in a week

Its impossible to get someone on the phone for help, my internet has gone out 3 Tomé in a week and yet I have to spend an hour on the phone just to speak to someone, I lay way to much for Cox to be having to constantly all to get my service going
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ID
#3647879 Review #3647879 is a subjective opinion of poster.
Location
Denham Springs, Louisiana
Preferred solution
Let the company propose a solution
New Reviewer
I've been a loyal Cox customer for many, many years. I've moved to different homes and always returned equipment upon moving out. When I moved from my home on, I called to disconnect my services and was told to "leave the equipment at the residence". I told the...
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ID
#3643666 Review #3643666 is a subjective opinion of poster.
Location
Goodyear, Arizona
Pros
  • No resolution
Cons
  • Threatened
  • Deceptive business practices
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To cancel a service call

Just got a Cox cable hook up less than a month ago and already the cable went out and they cant help us by phone. They said that they had to send someone out there would be $100 charge. Obviously this is insane since I just spent $100 having them set it up

User's recommendation: I know we don’t have a choice but they don’t have the best service.

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ID
#3638060 Review #3638060 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Cons
  • It is not easy to get in touch with anyone at this company
Preferred solution
I’m trying to cancel a service call and it has become a major project
I just found out that when Cox reboots your modem it automatically turns the Cox voicemail from Off (customer preference) to On. In so doing, the Cox voicemail system confiscates calls that should go into the user's phone's voicemail system and not Cox's. Having two...
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ID
#3627305 Review #3627305 is a subjective opinion of poster.
Location
San Diego, California
Pros
  • Friendly employees
Cons
  • Service is awful
  • Cox listens to good ideas but does nothing
  • Modem resets will turn on cox voicemail without your permission
Preferred solution
Letter of Apology, full refund for the terrible service, and compensation for wasting my time with the company's incompetence.

Poor customer service

I got hung up on after being on hold for about 20 minutes. I called again and am on hold again. I value my time and I only wish you did too.

User's recommendation: Just hope you never need customer service!!

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ID
#3626730 Review #3626730 is a subjective opinion of poster.
Location
Salina, Kansas
Service
Cox Communications Technical Support
Pros
  • No pros
Cons
  • Service sucks
Loss
$30
Preferred solution
Let the company propose a solution

It is very difficult to get anyone on the phone, as this company wants everyone to go online

Trying to get information about account and cannot even find a phone # on their website. I am not a technical person I am older and do not like all this new technology. I just want to talk to someone.

User's recommendation: Call centers currently closed at 6:30 pm phx time. Oh my goodness.

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ID
#3606965 Review #3606965 is a subjective opinion of poster.
Location
Chandler, Arizona
New Reviewer

Need to have downed wires off my house

Called 3 times regarding wires hanging off my house in street. We do not have Cox anymore and havent for many years. A truck pulled the wires low and we zip tied to my house so cars could pass. Your wires are still connected to my house. If not taken care of tomorrow we will cut it down and let then hang in the street! Tired of calling you to take care of this and I dont want them tied to my house!!!
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ID
#3591427 Review #3591427 is a subjective opinion of poster.
Location
Metairie, Louisiana
Cons
  • Manager didnt resolve issue or try helping
  • People wasting my time
Preferred solution
Your wires removed from My house immediately

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cox Mishandling ACP applicants

I applied for and got approved by the ACP Program. Next step contact provider. First rep sent me back to ACP to apply! Next rep sent me to ID ME to apply to ACP program again. I kept asking for a supervisor and they would not refer me. I have the ACP ID and verification! If COX dont want to help veterans opt out of program. I need to find another provider.

User's recommendation: COX has lousy customer service.

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ID
#3587847 Review #3587847 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Pros
  • It is internet
Preferred solution
Price reduction
New Reviewer

Cable box is off

Your customer service people may or deal with me if I pay $173 by the 2nd or the 3rd that they will keep my cable on All they had to do was take it off my account which they normally would do they always take it off of my account so when I check my account and realize the money was gone off my account it said that Cox communications have took out the $173 now my cable is turned off how come
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ID
#3576690 Review #3576690 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Loss
$173
Preferred solution
Turn my cable back on because this is not right yeah I turn my cable off with no reason that took $173 from me on for my card so therefore your should not have turned my cable off

Continuing long periods of no service.

Long periods of no service. Several long periods of no service this year. Anywhere from 3-21 hours. At least 4-5 this year alone.

User's recommendation: Beware of continuing long periods of no service.

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ID
#3573230 Review #3573230 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Bad service from Day 1. Phone number malfunction requiring supervisor intervention with the robotic system so the number provided by the live rep and the one provided by the automated system match up. Cox sent the wrong equipment for phone hook-up requiring a tech to...
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ID
#3562562 Review #3562562 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Nice customer service people in general
Cons
  • Questionable competencies
  • Tries to blame the customer unless held accountable
  • Creates problems and the cannot fix them
Loss
$500
Preferred solution
Fix the problems and compensate me for the 12 hours I had to spend dealing with your company about this issue.

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