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Cox Communications - Cox is awful

Why do I pay for internet when it is constantly down. I have invested in multiple expensive routers . The connection is constantly dropped, huge lag spikes, and they do nothing about it. Horrible company and they don't care about their customers
1.6
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1236987
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Do not do business with Cox Communication. Three trips to get the installation done for starters. Two times raising the rates without notice. Then when we had to move, they refused to send someone out to pick up the cable hardware. When the hardware was picked up by a...
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Anonymous
Walt

What could possibly have prevented you from returning the equipment to the company, whose name sounds like how they act ... ? You must learn to CYA and should have a nifty lit...

I liked
  • Once properly installed the product was good
I didn't like
  • Ambiguous online offers
  • Quality of service
  • Unprofessional service
#1235008
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Cox Cable tried to get me to pay more at every instance starting with the installation, and even after I cancelled my service with them. Every customer service person told me something different. Prices for services were all over the place. When I had signed up for...
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1.0
#1233685
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I did not approve anything from Cox Cable. When the box came to my new home, I sent it right back. All Cox Cable has to do is look on computer and see that the system was returned and see that there has not been any activity on being used. I do not want or ever wanted...
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#1231819
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Cox Communications - REALLY
Cox Communications - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
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#1231042
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Cox Communications - Out raged
Cox Communications - Out raged
Cox Cable is sending me to a collection agency. I have no freaking clue why, when I don't even have Cox Cable in the first place. I never asked for cable, when the box came I sent it right back. I do just fine with rabbit ears. I'm not paying for something that I do...
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#1231034
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Tried for 2 weeks to get phone for my mother living in an assisted living facility. Joel and Nick were great. Unfortunately other representatives had no customer service skills. Who interrupts someone explaining what they want with a “whoa whoa lady” and then when you...
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1.0
#1231024
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I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is...
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2.1
#1230270
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Cox Communications - Eternal *** with Cox Cable

I've been on hold 57 minutes for a manager with Cox Cable in regard to my bill increasing after 13 months
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1229279
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Contact Cox Communications

Mailing Address:
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319
Phone:
(877) 206-4210
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Cox Communications - Cox cable eternal hold

I'm on my 13th month of service which increased my bill by $20. Christina says there's absolutely nothing she can do I have the deepest discount possible. I've been on hold for 57 minutes for a manager so far
#1229278
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