Cox Communications Reviews and Complaints
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3
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resolved
1,244
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reviews
$420K
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losses
$1.4K
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loss
160K
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What was your experience with Cox Communications?
Customers don't like
- Awful customer service
- Service support
- Current performance
Customers like
- Internet speed
- No resolution
- Represenative was nice
After several years of being with Centurylink I was lured to Cox to get “faster” speed. What a mistake I made to switch with this Company. I have not found one person in this company who is honest, everyone one of them lie, they promised me to match Centurylink price...
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They force you when you call to get services to take land line phone service or Home Life security there bundle service. Needless to say the home life contract is for 24 months and NO one tells you that on the phone. They will not waive the fee at all and you are...
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Beware Cox. Cox has ETF's. Early Termination Fees that are typically the cost of the entire contract period. In addition, Cox will automatically roll you over and lock you into one year agreements unless you notify them in writing 30 days before your current agreement...
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First of all, I'm not a customer and if how I was handled is any way how they treat their own customers - it's no wonder they are failing. I called to tell them about a downed line and they switched to about three departments. When I finally got a hold of someone, she...
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I didn't like
- Poorly planned upgrade and or response to outage
- Waste of time especially when you know more than they do
I recently switched from another carrier to Cox. During the process of evaluating my option, I was told that I could use the other carrier's modem to carry their internet signal. Apparently that was incorrect; mistakes happen, I get it. However, instead of offering me...
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I got contract with cox communications for tv and internet with a 2 year term at 88.00 per month, within 1 year my bill went well over a hundred. and now my bill is over 200.00 per month. I have tried to reason with them but all I get is a larger bill. this is a vary...
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jessica rivera
THE reason is cox does not care about their customers and there money problems
I have had cox for over 30 years since cox went digital the service has gone down hill. I have had up to 3 techs out to my house @ once , for them to admit that it is a cox problem , but for me to get better service I WOULD HAVE TO PAY FOR AN UP GRADE!!! well that is...
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I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment....
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We have been customers of Cox for more than 30 years. We've become used to the games they play with rates and promotions and learned that we have to call the month before the promo rate expires and threaten to cancel our service to which their reply has always been to...
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Similar to Cox Communications
Cox Communications - Cox is awful
Why do I pay for internet when it is constantly down. I have invested in multiple expensive routers . The connection is constantly dropped, huge lag spikes, and they do nothing about it. Horrible company and they don't care about their customers
That's weird cause with COX you don't sign a contract
How can Cox charge for services not yet rindered, when you move to another city and do not elect to use Cox at new residence they will charge you for the unused contract (505....