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Cox Communications - Horrible customer service

Got a call from the sales rep to come pick up my upgraded boxes and didn't inform me of the 150 dollar deposit until I went to pick them up horrible customer service
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1303092
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Cox is the only viable provider in the location that I currently reside. If i lived 6 miles south I'd be much happier with Eatel, but unfortunately there is some governmental shenanigans blocking their expansion of services into the area that I live. Your local...
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1.1
I liked
  • Internet when it still worked
I didn't like
  • 8 paragraphs worth of company failures
  • Rude unhelpfull employee
  • Cable service
#1301130
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closed my account with them due to extra charges they put on my account without letting me know and had to close that account and made sure there is no charges left and I was told they would make a note of that. but received a mail after 3 months that my account was...
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#1300249
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I am paying for 200 channals at $160. And first of all theres never anything on. Every *** channal is some stupid paid of some type. If i finaly find somthing on, that channal starts *** up. By either loosing voice or some blue box keeps popping up. The one channal i...
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1.0
#1297732
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We've been renting a modem from Cox for 15 years not realizing that we didn't have to rent their modem. We paid around $1,400 over the course of 15 years for this service and realized that several times when we have problems with the modem, they weren't willing to...
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1.0
#1297188
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Our cable started cutting in an out on 6-29-2018... finally cutout completely Sunday afternoon July 1st .....it is July 5th still no service. We call every day...the first day they hinted that it was good possiblility that our modem was out......they provided us with...
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#1296617
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We have been with cox for 25 years and are going to cancel in a week ! First off went in to get new boxes because we thought they were bad ! Got the contour which we don’t like and started having problems ! Finally after one month a tech came out and fixed the problem...
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1.0
#1293358
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They lied to me anytime I phoned to make different arrangements regarding my bill. They do not care and deliberately lie when you contact them and the result is bills you have never agreed on. Poor company with no respect to their costumers. They always explain...
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1.1
I didn't like
  • Permanent lie to costumers
  • Worst experience with an internet provider
#1292538
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Cox Communications - Faulty Billing and Terrible Customer Service

Cox customer service has dwindled steadily over the past 20 years and so has quality tv programs. They do offer the fastest internet, but fortunately they are not the only game in town. I refuse to be saddled with higher internet costs, simply because people are dropping fake news cable. Cox can eat a big fat Cox.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1292187
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Contact Cox Communications

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
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Cox Communications Products and Services

All Cox Communications Products
Called to tell customer care that the deposit that was on my account to be paid wasn’t my money was on the phone a entire hours. Week later I get a email that said my service would be cut off if I didn’t make a larg payment to a service that I don’t have. So called and...
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1.0
#1289941
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