Cox Communications Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$440K
CLAIMED LOSSES
$1.2K
AVG LOSS
210K
PAGE VIEWS
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Cons
- Awful customer service
- Service support
- Fraudulent billing schemes
Pros
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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Featured
Review
Service
Cox Communications Bundle
Reason of review
Poor customer service
Preferred solution
Price reduction
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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44 comments
It's a shame that Cox company cannot be trusted...I also had numerous problems with them throughout my 21 years with them
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Review
Service
Cox Communications Internet Service
Loss
$178
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
We had service for 1 month at a memory care center for my 85 year old relative. We had to move her and canceled the service. As per directions we dropped off the equipment the same day we moved her. I have been requesting an invoice to be mailed to my residence since...
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Review
Service
Cox Communications Customer Care
Pros
- Cox representatives were nice
- Cox represeative was kind
Cons
- No resolution
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
Very good technicians | Cox Communications review from Oklahoma City, Oklahoma
Came a little earlier than expected but was very respectful &;;;;;;;;;;;;;;;;;;courteous explained finished previous job early if ok to resolve connection problems with tvs.Very efficient &informative assuring me if anything went wpleasedrong they would come back.Everything seem to be working ok. kudos to these technician
Review
Cox Has Been Great | Cox Communications review from Scottsdale, Arizona
Scheduled an appointment for between 1-3. The technician was an hour late. They contacted us to alert us to the delay, and then credited the call. Over the last couple of years, they have REALLY improved customer service.
Review
Service
Cox Communications Tv Service
Reason of review
Good customer service
Cox used to have a pretty good product. Could fast forward and rewind if you've been watching the station without having to record first. You could also have a box that covered many tvs in your home. Greedy Cox eliminated that easy bonus and forces you to have multiple...
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Review
Service
Cox Communications Dvr Tv Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFind another provider! | Cox Communications review
I just got my Cox billing in today's mail, it was over $300.00 and there was a letter with it explaining that EVERY service's price was raised! I'm 72 and my wife (70) are on a fixed income. I'm retired and 100% disabled veteran of the Vietnam War. I can't afford this! I'll be looking for another provider soon. Cox, goodbye after 30 + years of loyalties to you, with none returned.
Review
Reason of review
Pricing issue
Loss
$300
Preferred solution
Looking for other provider
Cox cable just shows up never notified | Cox Communications review from Lakeside, California
We had a so called cox cable person come to our house wanting access to our back yard. We were never notified of any one coming what so ever. Told him I did not even know if hes a legit cox employee.who the *** is going to give someone access to their home, with not even knowing it was going to happen. All the fraud going on these days. We dont even have cox as a provider anyway.
Review
Reason of review
Poor customer service
Beware | Cox Communications review
$60 a month for internet that drops out for extended periods almost twice a week....
Review
Service
Cox Communications Internet Plan
Pros
- Internet
Cons
- When it works
Tags
Beware | Cox Communications review from Sierra Vista, Arizona
$60 a month for internet that drops out for extended periods almost twice a week....
Review
Had a Cox account for many years under my husband's name. My husband moved out in May 2019 and I continued to pay the Cox bill from my own individual account. Our divorce was final in October 2019 and in November my now ex-husband asked me to remove his name from the...
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1 comment
They played that card with me also saying I was grandfathered in on another plan..I posted my complaint on facebook and made sure everyone could see it..not just my friends...call this number 844-233-3044 as for Dani..that is the direct line to supervisors if accounting...don't let them cheat you
Review
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
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No cox for any thing | Cox Communications review
had cox telephone and internet for years,now they can not service land line.found local office,only temporary workers in it.
Review
Service
Cox Communications Phone Service
Reason of review
Bad quality
Preferred solution
Full refund
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I HAVE HAD A PILE OF BILLING ISSUES WITH THEM...YOU PAY WHAT THEY TELL YOU...THEY DO NOT CREDIT YOUR ACCOUNT....THEY WANT THE PAYMENT IN 10 DAYS YET TAKE 2-3 WEEKS TO PROCESS YOUR PAYMENT...THEN HIT YOU WITH A LATE CHARGE...ITS TIME TO HAVE THEM INVESTIGATED FOR FRAUD AND SEND A FEW OF THEIR TOP DOGS.....TO JAIL!