Cox Communications

I've been a Cox consumer since 2007. We had an old modem and we're happy with our internet.

For over a year (since 2024), every time we logged into our online account we got a message saying we needed to upgrade our modem because it's not going to be supported. I finally called them and scheduled the upgrade. Mind you...this was not supposed to cost us anything and not increase our bill. They upgrade the modem on 25 March and all was well.

Fast forward a couple months and I check my bill. We were now being charged $15 for our "New free modem" and $9.99 for Max Basic with Ads. What the heck? So I call Cox the first week of June to inquire why my bill has gone up $24.99.

First agent (Chelsea) checks the account and sees that we don't have Cox cable, talks to her supervisor then credits up $39.96 for the Max with Ads we never authorized in the first place. Then we're transferred to tech support and they add a promotion to our account to make the modem free for 24 months. They then transfer me back to billing because they can't credit me the modem charges I should gave never been charged in the first place. I'm sitting on hold and they call drops.

Mind you I've been on this call for 45 mins when it drops...so I call back. I not get agent Sidney (ID #35030). She reads the notes and says we already got a credit today. Yes we did get a credit but it was for a service that we never signed up for (Max Basic with Ads).

I tell her that tech support says I need to credited for the two months of modem payments I should have been charged. She says she sees the promotion added today but can't give me a credit for the modem rental fee I should not have been chargee. Sidney has to submit a form to her supervisor to review the calls because it's not in the notes. So because someone did not notate the free modem...I have to pay the rental fee ($15 per month) for the three billing cycles and hope that a supervisor listens to over two hours of calls to see I shouldn't have to pay it.

How could one agent give me a credit after talking to a supervisor and another has to submit a form to hopefully give me a credit? Thanks for wasting my time Sidney and motivating me to write one star reviews on every site I can find. I normally wouldn't take the time but free I need to warn everyone of the BS that you will encounter if you don't take notes with names and agent ID numbers. Why can't they just do what they say they're going to do?

Regardless of the 24 month promo I got for the "upgraded modem" I was forced to get, I'm calling AT&T because their internet is cheaper and my neighbors are happy with AT&T fiber. Thanks for forcing me to check out another internet provider Sidney.

Customers document your calls, comparison shop and don't be loyal like we were. BTW, no supervisor called us back

I have TV, Internet, and Landline Tel with Cox for 4 years. I have been ripped off several times by their salespeople.

One time I called for a mobile number; I was lied to and cheated and lost my own phone data. I had to cancel the mobile number and pay to retrieve my data on my original phone. I lost lots of contact info. In my 2nd experience, I returned older equipment to get Wi-Fi.

They charged me $400 for the old equipment. I had to visit their office 4 times to get that corrected. Just now, I called Cox Support to find out why they keep raising my prices. The guy said immediately that other companies' prices went up.

He went to find out if there is any promotion. He never came back. I waited 10 minutes. I did a chat with this person at Cox Chat - Neeharika.

The dumbest person in chat. Lots of flattery but no real answer to my questions. Total BS.

This company is a big fraud. I will change to satellite Elon Musk soon.

I continue to be inundated with unsolicited letters/offers from Cox, wanting me to purchase their services which is nothing more but continued harassment. I have gone to the CEO, Leadership, Board of Directors, and Customer Service, requesting that I be removed from their customer contact list. Nevertheless, Cox has no intentions of removing both of my addresses from their contact list; it bewilders me why businesses persist in inundating people with their unsolicited offers. Did I contact Cox to enquire about their services? No, I did not, nor would I ever intend to. Do they realize that their fortunes of winning this weekend's lottery without purchasing a ticket are probably greater than me subscribing to any of their services? If I haven't subscribed to their services up until now, why do they presume I will just because they continue to pester me every few weeks with additional unsolicited mail/offers?

Organizations/Businesses like Cox are likened to hemorrhoids; they are nothing more than a severe nuisance with no immediate relief in sight. I still receive a bag full of unsolicited spam mail each week, even though I have signed up numerous times to stop promotional mail. Unfortunately, the National Do Not Mail List is as inefficient as the Do Not Call List. If I need any insurance, hearing aids, automobiles, home warranties, pest control, AAA, AARP, solar panels, car warranties, windows, lawn services, internet/TV/phone services or gutter protection, I will personally reach out to those people. I don't need daily, weekly, or monthly reminders. For your knowledge:

o Junk mail destroys 100 million trees a year, which is equivalent to deforesting the entire Rocky Mountain National Park every four months.

o Largely due to deforestation, junk mail manufacturing creates greenhouse gas emissions annually equivalent to 3.7 million cars.

o More than half of unsolicited mail is discarded unread or unopened; the response rate is less than 2%.

o Junk mail creates four million tons of unnecessary waste each year.

o According to the weight of junk mail trash based on EPA data, it equates to 13.4% of 1276 pounds per household; that's 170 pounds of trash per household per year.

o It's not just the waste that junk mail produces that is worrisome; it's also the amount of energy required to produce the mail and the emissions required to transport it to your home. And even if it gets recycled in the end, a substantial amount of energy is expended in the recycling process.

I hereby request that Cox remove my name, addresses, and any other addresses they may have for me from their contact list. I do not wish to be contacted by them, their company, and/or any independent telemarketing firms that they have retained. Request immediate attention to this matter.

I expect a reply from Cox stating what action they've taken to prevent me from receiving any more junk mail from them. I have already filed three complaints with the Federal Trade Commission. An acknowledgment of any complaint will be forwarded to them directly. Joe N. Roop, 609 John Chisholm Way, Yukon, OK 73099 & Joe N. Roop, 8208 Lance Drive, Oklahoma City, OK 73132.

Cox Communications is a direct portal to *** and once they have their hooks in youbelieve you cannot extricate yourself from their greedy claws. I have been a customer for decades, bundled with TV, phone & internet service spending literally thousands of dollars annually.

Over these decades, every time we experienced a problem with their servicethey send some technician over to replace cable. Look at the photos, my house has 50 miles of coaxial hanging off itliterally! The workmanship and shortcuts taken are abysmal. So last year when I was planning to replace my roof and fascia, they sent a guy out who said we could rip out all the cable hanging off the house (and inside cable too) and run a single short line into the house and run everything off WIFIno charge.

It would take an hour or two at most. However, it rained constantly that Fall season and our project had to be postponed. So I contact them today to schedule this and now they tell me the want $100.00 for the work. Now maybe Im just in a mood or maybe Cox has become ridiculously greedy but this bovine excrement FEE just infuriated me to my core and compelled me to choose to remove Cox from my life.

Their service has been problematic all along anyway, regular outages and shutting off service cuz we missed a payment date by a week. See what should be their logo in the attached pics. Cox Communications sets the Customer Care bar so lowyou need a backhoe to find it. So I am now cutting the cord, ripping all their cable (that hangs like thick spaghetti) off my home and getting a competitors service and television apps (which I use more & more anyway (cuz theres nothing good on Cox TV ever) and the savings will more than pay for the change.

If you dont have sufficient grief in your lifeCox is there to provide it. If you wish to remove grief, cut the Cox cord like me. They do not deserve any customer loyalty. They do not care about being loyal to those stupid enough to stick with them despite their miserable service, dumb policies, poor workmanship, outages and added fees.

Cox sucks. If they sucked any harder, they would create a black hole and drag all of humanity into oblivion.

Overcharges, not fixing legitimate problems caused by their equipment, poor company management. Now they have ads trying to make consumers believe they have something to do with the upcoming Super Bowl by telling about how they lay the cable or improve the speed of something or other, which I would not believe anyway.

But what does that have to do with the Super Bowl or the NFL? Nothing! Cox keeps trying to deceive customers. Cox does not advertise on the NFL games, but only around them before the games begin or afterwards trying to make people believe they have anything to do with the NFL which they do not (their competitor Verizon is the sponsor).

Cox should just recognize that it is not a premiere company and fix its huge problems. Check out their horrible ratings and reviews, near zero. It should just be real, not fake, and the reason for these tricks is that it is a bad company doing bad things to good people as the reviews indicate.

The NFL is very smart in not having Cox as a sponsor or anything close to its fine NFL reputation. Verizon is the horizon, Cox is the chasm.

Once again, I have had Cox for internet and cable, and the service is horrible. I called tech support today because every time I try to watch a video, it buffers every couple of minutes.

After receiving the usual instructions to unplug the router and plug it back in, and then doing a reset, it still does not work. Their answer: 'Let's send a tech out because we can't help' (and charge at least $75). What happened to the days when companies wanted to provide good service? I have had Cox for a little over a year and have had nothing but trouble.

I actually got a rep to call last year, and she said to contact her if I had any other trouble.

Now, she refuses to answer my questions or return emails or texts. I will never recommend Cox to anyone, and I will be canceling their service as soon as I can!

This is the worst customer service I ever received. When I first had cox install internet in my home they pushed out out an entire week but then on the date of my service installation I waited for up to 4 hours and nobody showed up.

To make things worse, when I called I couldn't get a hold of anybody. Now I am having trouble transferring my service to my ew address. When I first called I specifically told the rep on the phone that I needed service to stay on at my old address for a week and turn it on at my new address sooner. He said I would just have to move the modem box to my new location and it would automatically be transferred.

That was a lie and all they did was turn it off at my old address too soon leaving me without internet service.

When I reached out to them via their online chat their only solution to my issue was to upsell me. If that wasn't bad enough, the next day when I got it turned back on at my old address, I told them to move the transfer date to a later date which they never did.And now that I finally got the transfer completed my internet is still not working and they are refusing to adequately compensate me.

Not only did I dump them for incompetence, but I asked them never to contact me again since I banned Cox. The company still tries to reach me through their ridiculous ads targeted to minorities, because they realize that they are desperate for business and maybe in financial distress in my opinion.

Do not trust Cox, do not believe anything the company says, and just look at all the complaints online about Cox which has among the lowest ratings of any company online. Do yourself a favor and do not get Cox Communications if you have never had the displeasure of being "its" customer, and if you are currently a customer leave these fools and go anywhere else for better products and services. Dump Cox, you'll be glad you did! Cox is also an NFL wannabe but does not (maybe not allowed to) advertise on the games, so they get ads before and after but not during.

Why is that?

Bad ads with some lame lamb or whatever that thing is (it's ugly!). Cox is not strong like an "ox" but dumb as one.

Called Cox customer service to tell them I just started getting a sports package I did not sign up for. After jumping through all the hoops to get to a customer service agent I ended up with a person who I could not understand who was outside America.

As he was going through my account I was advised that my bill was going up, nothing about the Center Ice package that I didn't sign up for. I then asked for a person in America to speak to and was told that was not possible. Then I asked for a supervisor and was advised he was trained in these matters. That was 30 minutes wasted.

I checked on line for other Cox telephone numbers and tried another also taking me outside America and another person hard to understand who advised me they had been trained for one year to handle these matters. That person transfered me to a supervisor who after some time and a scripted discussion advised me my bill was going up and there was nothing that could be done. I was also advised that if I wished to speak to someone in America I would have to go to a Cox store to do so.

All this was over one hour with nothing resolved. Cox could care less about customer loyalty, That Is Fact!