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Cox Communications review - Be aware of charges this company will impose on you
Cox Communications review - Be aware of charges this company will impose on you

Update by user Nov 11

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...

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Review
#1702921 Review #1702921 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Manager didnt resolve issue or try helping
  • Lack of good people skills
  • Cost and customer service
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.

Cox Communications review: A Bill that skyrockets for no reason

1.0
Details
Cox Communications review - A Bill that skyrockets for no reason
I have watched my Cox Communications bill rise twice in two months. There is no reason given, no breakdown of the cost, and zero notice. Worst of all no new service or faster speed to accompany the billing increases. What a terrible company. In the past I have contacted them when they do this, and negotiated some other deal. Why are cable signals not a utility? But inevitably Cox raises the rate like they did something new or added some unseen value to the signals they provide. Lame sauce with chunks.
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Review
#1491110 Review #1491110 is a subjective opinion of poster.
Product
Cox Communications Account
Cons
  • Repeating the same dance every time the bill goes up
Reason of review
Pricing issue
Loss
$20
Preferred solution
Price reduction
Tags
  • good customer
  • cox communcations phoenix
  • Gouging Prices
  • Bad Faith
  • Poor Retention
1.6
Details
Cox Communications review - Contour Sucks
If you moved to Contour from the older DVD get ready to purchase the 6 record option as you can’t record two shows at the same time if one is identified as starting at 8:59. In their wisdom Cox on the Contour only allows you to extend recording times so if their a...
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2 comments
Anonymous
#1724663

The guide is the worst now. Even the time display on the box is hard to read.

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Review
#1391957 Review #1391957 is a subjective opinion of poster.
Product
Contour Receiver
Reason of review
Bad quality
2.2
Details
Cox Communications review - Awful Customer Service
We moved to the Vegas area this past Feb. We already had service with Direct TV and just needed internet, when speaking with the Cox rep he informed me that it would be cheaper to get the bundle of cable, internet and phone because it was a bundle I would get free...
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Review
#1269007 Review #1269007 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Not as described/ advertised
Loss
$100
Cox Communications review - REALLY
Cox Communications review - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
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Review
#1231042 Review #1231042 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
1.4
Details
Cox Communications review - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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1 comment
Mack S
#1643189

Not surprised its how they operate, it will just get worst, because they're losing money because a lot of families have antennas or fire sicks, rokus, so they trying to make it up by overcharging customers.

Review
#1225643 Review #1225643 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
I would like them to give me my equipment without the deposit to fix their messup, I wasn't told of the fee before I left work to go get my box so I feel I shouldn't have to pay it. Their mistake they should fix it.
Cox Communications review - VERY ANGRY  FEMALE
1.) Got a Cox Cable box delivered when I said NO I don't want Cox Cable. 2.) Back in March of this year. I opened box and got the return sticker out and mailed it back to Cox. 3.) Yes, I sent a complaint like I'm doing again. And now Cox sent a bill to collections, so...
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Review
#1139957 Review #1139957 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment

Cox Communications review: Cox is very unorganized

1.0
Details
Cox Communications review - Cox is very unorganized
I submitted my Cox move online may 4th so ahead of time. My actual move in date is May 18th. I called may 16th 2017 to set up a time and they have no record of me submitting anything. I was very frustrated I have the proof. Cox even said I gave them short notice and I didn't! I submitted my cox move may 4th. You guys are very unorganized because I not only did it online I called as well before to inform them I'm moving may 18th to have it switched​ and still they have no record of that? I was already frustrated I gave the confirmation number through email then they finally found it and said yea we see it but nothing was done like it wasn't taken core of? Unprofessional and unorganized! Also the apartment number we are moving to I guess Cox blocked that apartment number due to the previous owners running up the bill and not paying it. Well that's not my problem I had to stay another hour on the phone for Cox to fix this I even had to get my apartment office lady on three way to deal with this because Cox needed a name of the previous owner to fix this block. Why I had to suffer another hour dealing with this is rediculous!!
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Review
#1048226 Review #1048226 is a subjective opinion of poster.
Reason of review
Poor customer service

Cox Communications review: The wait at rogers ave store

3.5
Details
Cox Communications review - The wait at rogers ave store
Cox Communications review - The wait at rogers ave store
I arrived at 10:10 at 8100 rogers ave, in fort Smith Arkansas. The wait is at least 20 minutes and there is only 11 customers.
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Review
#1040767 Review #1040767 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
1.7
Details
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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7 comments
Anonymous
#1779014

I HAVE HAD A PILE OF BILLING ISSUES WITH THEM...YOU PAY WHAT THEY TELL YOU...THEY DO NOT CREDIT YOUR ACCOUNT....THEY WANT THE PAYMENT IN 10 DAYS YET TAKE 2-3 WEEKS TO PROCESS YOUR PAYMENT...THEN HIT YOU WITH A LATE CHARGE...ITS TIME TO HAVE THEM INVESTIGATED FOR FRAUD AND SEND A FEW OF THEIR TOP DOGS.....TO JAIL!

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Featured
Review
#1039448 Review #1039448 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Poor customer service
Preferred solution
Price reduction