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Pissed Consumer Interviews ?
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...Read more
Company wrote 0 public responses to the review from Jan 23, 2012.
Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system. It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on...Read more
Company wrote 0 public responses to the review from Jun 02, 2014.
Cox Communications is the absolute WORST company I have ever worked with. They hike my rates several times a year, tell me I'm getting one internet service, but when I look at my bill, apparently I'm getting a more expensive one. Same for my cable. My internet...Read more
Company wrote 0 private or public responses to the review from Nov 08, 2012.
This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...Read more
Company wrote 0 private or public responses to the review from 1 day ago.
Chrislxr Today at 20:20 Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum ( a few miles from my service address) the EXACT same services cost a total of...Read more
Company wrote 0 private or public responses to the review from 2 days ago.
Cox said they would automatically send me a $100 gift card after 3 months upon signing up. After signing up you find out you have to actually "claim the card" after the 3 month window which I am sure most people do not do as they will lose the validation number. I...Read more
Company wrote 0 private or public responses to the review from Dec 10.
If you moved to Contour from the older DVD get ready to purchase the 6 record option as you can’t record two shows at the same time if one is identified as starting at 8:59. In their wisdom Cox on the Contour only allows you to extend recording times so if their a...Read more
Company wrote 0 private or public responses to the review from Oct 31.
I moved to a new apartment located at 3539 S. George Mason Dr. I was told Ana Romero was the rep for Cox cable and I contacted her to set up an appointment for installation. I asked for a list of the available service and equipment. She emailed the alternatives and I...Read more
Company wrote 0 private or public responses to the review from Nov 03.
I received an email last month stating that my service address had changed. I immediately called Cox and stated that my service address had not changed. And, I knew nothing of such actions and that the problem had come from the clear sky. Now, at present, I received...Read more
Company wrote 0 private or public responses to the review from Nov 27.
I didn't like
- Simple problem could not be solved by cox agents
Cox Communications - Have to pay a 2nd $75 fee for a problem last tech causedI paid a $75 fee for a tech to come rewire a tv after I moved it to another.He got it rewired fine...
BUT...He said he had to reprogram the 2 controllers to match my 2 tvs. Now I have to use both controls to make a tv work. One control will only allow on/off button and volume. Other one works except not on/off or volume. This happened on Sunday Nov the 25th. Appt was...Read more
Company wrote 0 private or public responses to the review from Nov 29.
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