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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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43 comments
SnoopyFerret900
#1739102

I can't stand Cox Comments nication. This is the worst company I have ever dealt with!

I am forced to have Cox because I work from home..so I have to have internet and phone line..and they are the only provider in my area! I have had their services for almost 4 years now...and still ...almost every month...faithfully ..I am on the phone dealing with a billing issue..2 years ago ...I moved from the apartment upstairs..to an apartment downstairs..and instead of processing it as a move order .the processed it as a disconnect/reconnect ...charged me all the early termination fees...and then after finally correcting it...2 months later...I get a bill from a collection agency for the fees they had been trying to charge me..thats only one incident. I could write a book on this company! Anyone contimplating service with Cox.,.don't do it!

Steer clear! They are the most fraudulent company I have ever dealt with!

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Review
#291232 Review #291232 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Loss
$178
Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system. It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on...
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70 comments
Anonymous
#1768167

Same issues as described above....fast forwarding and won’t stop, delayed fast forwarding, freezing, remote not working, etc. New system SUCKS! And it’s all over priced!

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Review
#492998 Review #492998 is a subjective opinion of poster.
Cox Communications is the absolute WORST company I have ever worked with. They hike my rates several times a year, tell me I'm getting one internet service, but when I look at my bill, apparently I'm getting a more expensive one. Same for my cable. My internet...
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54 comments
Anonymous
#1751512

Offered “free” movie and then billed me for it. Took 30 minutes to straighten it out all while still offering “free” serious.

Are they serious? Apparently, yes.

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Review
#357425 Review #357425 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Cox Communications - Be aware of charges this company will impose on you
Cox Communications - Be aware of charges this company will impose on you

Update by user Nov 11

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...

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Review
#1702921 Review #1702921 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Customer relations
  • Lack of good people skills
  • Manager didnt resolve issue or try helping
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.
2.3
Details
I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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1 comment
RampantPike154
#1777471

In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.

Review
#1708304 Review #1708304 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction
Tags
  • expensive
  • ineffective payment process
  • Horrible Cox
1.0
Details
Do you know what *** is? Well, I will tell you my hell...my *** is dealing with Cox Communication. I have experienced the most ineffectual and poor customer service since I attempted the small feat of moving my Cox service across the hall to my new apartment in July....
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Review
#1658567 Review #1658567 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Ambiguous online offers
  • Continuing rate hikes
  • Horrific support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
I have spoken to several representatives with no resolve. I have been told that just because I was given the wrong information from one of these representatives that I would be penalized and not going to recieve my rebate. I did my part and Cox did not do theirs. I use...
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Review
#1693516 Review #1693516 is a subjective opinion of poster.
Pros
  • I am very upset and disguss about cox cable and there
Cons
  • Escalation process for unresolved tech issues after 72 hours
  • Could care less about their customers
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
pay me what was promised

Cox Communications in Phoenix, Arizona - Service?

1.0
Details
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
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Review
#1696826 Review #1696826 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Working now
Cons
  • We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Cox Communications - Cox Self Install Kits Are Defective

2.6
Details
Multiple customers can get their wireless self install kits to work... The Contour Remote that is packaged in the kit...is refurbished product. Cox ships it to customers without removing the micro- code from the last customer. The remote will not "pair or synch with the wireless modem.... Cox installation guide fails to tell the customer to punch into the Contour remote the code "981". This code removes the existing micro- code allowing it to "pair and synch." I had 4 Cox tech reps come out and all of them told me to go to the Cox Store. The Cox Store self install kits have the same problem. I finally called Corporate Office to report the defect
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Review
#1685900 Review #1685900 is a subjective opinion of poster.
Pros
  • Excellent field support
Reason of review
Bad quality
Loss
$200
Preferred solution
Update the self installation brochure with the code 981
Tags
  • Self Install Kit Defect

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Cox Communications - REFUND

1.0
Details
TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME
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Review
#1693418 Review #1693418 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Pros
  • Being a customer for years until billing makes a mistake
Cons
  • Crooks
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund