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Pissed Consumer Interviews ?

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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Anonymous
Glenn Smith

Cox has been the worst service I have ever had the misfortune of using. I will not be working with Cox ever again. They are the worst company I have ever delt with. Their serv...

Anonymous
Jason

Going to be honest, a witness that is your friend or faniky member wont do anything for you. I share similar frustrations with cox

#291232
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Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system. It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on...
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Anonymous
Anonymous

Recently was forced to "upgrade" to Contour, aside from loosing all my recorded content, the new Guide totally sucks. Don't upgrade if you don't have to ! The new Contour chan...

Anonymous
poyed88

I agree... The contour DVR is completely lame. I understand the effort to modernize devices but this DVR is very bad. The interface is very hard to use. Too many steps to obta...

#492998
Reply to reviews
Cox Communications is the absolute WORST company I have ever worked with. They hike my rates several times a year, tell me I'm getting one internet service, but when I look at my bill, apparently I'm getting a more expensive one. Same for my cable. My internet...
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Anonymous
Shealyn

AGREE 100%

Anonymous
Tracy Green

Same with my services! I’ve been with them for 23 years! Loyalty doesn’t mean anything to them! Still paying WAY TOO MUCH. Im ready to CUT THE CORD!

#357425
Reply to reviews
We can compare cox with another provider because we also live in another state. Cox charges at the very highest rates, they make you play the game of going to another provider in order to get their highly publicized deal. The longer more loyal a customer is to Cox the...
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Anonymous
Alfred69

Cox rewards new customers at the expense of existing customers. Loyal customers are treated like dirt. Bad business practice. Cox does not discriminate. They screw every one e...

Anonymous
Anonymous

QUOTE : " they have little competition in are area. " A sure-fire plan for mediocrity ! I would take a wild guess that they are expensive as well. Nice company name ; it sound...

2.7
I liked
  • People
I didn't like
  • Monopoly practice
  • Company policies
#1377977
Reply to reviews
I have been a long time customer of Cox Communications (TV, internet, and phone). They draw you in with a promotion and then suddenly the bill increases unannounced. When you call Cox about the increased bill they conveniently don't have any more promotions. The bill...
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1.4
#1348642
Reply to reviews
Worst customer service ever! 9-2-18: Tried "chat" because I couldn't get logged on to my online Cox account. Was asked security question about name of my first pet. I have never owned a pet, but representative said there was an answer there. Since I didn't know the...
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I didn't like
  • Bait and switch
  • Cost and customer service
#1345062
Reply to reviews
I really have a hard time reading the Black Back ground color and wish you would return to the old color scheme. I also do not like that if I want to change channels it does not automatically change but goes to a screen where I have to push another button to get that...
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#1378119
Reply to reviews
Unbelievable! I was a cox customer for over 15 years. In April, I moved to a state that cox does not service so instead of transferring my service, I cancelled it... but they have no record of that, and somehow that is my fault, and the only argument they have to have...
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1.6
#1362096
Reply to reviews
They negotiated a bundle price on the phone. It was all lies. I looked at my bill and it was $40 higher than what they said. Called back and renegotiated same price, this time I taped it. Again they reneged and didn’t honor price. Did it a third time, same result....
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1.0
I didn't like
  • Fraudulent billing schemes
#1363290
Reply to reviews

Contact Cox Communications

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
More
I realize Cox Communications buys programs from the networks to show on the Cox Network. But whoever is in charge of purchasing these programs for Cox needs to change their programming rapidly. You show the same movies on the Cox lineup over, & over, & over. I'm...
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Anonymous
S.M.Phillips

Thank you for saying what a lot of people are saying. Yet Cox continues to not listen .They still showing the same junk, but they keep increasing the price for the same *** sh...

NoteworthySeaDragon
NoteworthySeaDragon

Get some new programming on movies. And quit showing the same movies over & over & over all the time. Your station is getting "Stale". I can think of lots of movies I haven't ...

#1316499
Reply to reviews