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Pissed Consumer Interviews ?
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...Read more
Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system. It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on...Read more
Cox Communications is the absolute WORST company I have ever worked with. They hike my rates several times a year, tell me I'm getting one internet service, but when I look at my bill, apparently I'm getting a more expensive one. Same for my cable. My internet...Read more
Jake Virgil (firstname.lastname@example.org) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30 day notice. We provided notice after a year of service and are now told we are still under contract. The...Read more
Cox Communications - Dreadful service
in early jan and now again in may the programs i have recorded freeze then go to black screen. ALL my recordings did that last night. i could not watch any recorded programs. several error messages came on repeatedly stating "sorry there was a problem with playback of this DVR recording" and "sorry we ran into a problem. " their new? cox communications contour/panoramic router/modem is a piece of junk. i have trouble with all 3 of my services. i am thoroughly disgusted. the in house reps that came out both said that is is a software problem and there is nothing i / they can do. how can cox get away with this? are there any solutions?
I didn't like
- Very unsatisfied
In December of 2018 I made the switch to Cox from AT&T. The worse mistake I ever did, but the reason was because my contract had ended with AT&T. With my contract ending that that meant my price went up so I switched. Cox offered me a $350 rewards card and a free...Read more
Cox Communications - Billing increase
Just received a monthly statement with an increase of 68% over last month. The contact number 877 320 1485 was called. First young woman speaking fast verified me, took some information and transferred me to another young women speaking even faster. She seemed to try to help and search for current promotions to help with our bill but after some minutes of searching Nicole disconnected and failed to call back. Please do what I am now doing by filing complaints with the FCC, FTC, consumer advocates, state and federal agencies and others. The Cox headquarters in Atlanta does not seem to allow feedback directly.
- Former service
I didn't like
- Present service
Cox Communications - A Bill that skyrockets for no reason
I have watched my Cox Communications bill rise twice in two months. There is no reason given, no breakdown of the cost, and zero notice. Worst of all no new service or faster speed to accompany the billing increases. What a terrible company. In the past I have contacted them when they do this, and negotiated some other deal. Why are cable signals not a utility? But inevitably Cox raises the rate like they did something new or added some unseen value to the signals they provide. Lame sauce with chunks.
I didn't like
- Repeating the same dance every time the bill goes up
Signed up for new TV/Internet bundle. Quoted price: $89.99 plus state taxes/FCC surcharges. At time of signup, the exact amount of these taxes/surcharges could not be determined. I understand these charges, and on the first bill they total $7. This is NOT an issue....Read more
I didn't like
- Being lied to regarding actual cost of service
Cox Communications in Chesapeake, Virginia - Liars
The WORST provider of Internet I've ever experienced. Don't buy into the "Panoramic" mumbo-jumbo. It's a lie. Service is slow even when connected to a wire. WiFi drops anywhere in the house at random times, only way to get it back is to completely reset the modem. I had an issue where internet service stopped. I contacted Cox (on a Friday) was told they were going to send me a modem and was guaranteed to receive it by Tuesday (3 days with no service) It's now Thursday and still no modem. I contacted customer service AGAIN and a modem was not even shipped. And was insulted with a $25 credit on my account. If you have Verizon FiOS in your area, go that route. STAY FAR AWAY FROM COX!!! THEY ARE LYING CROOKS.
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