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When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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Anonymous
Bill

I recently changed my TV to streaming, and changed to ATT for internet. After cancelling via phone and returning the equipment they continued to Bill me for 60 days and sent m...

Anonymous
Daniel Ditto

Please don't use cox they don't care about anyone or damaging someone house

#291232
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Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system. It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on...
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Anonymous
DD

Entering this, on the oft chance Cox reads this stuff...We like the Contour system, but given the cost, the lack of reliable service is hard to accept. We have a main DVR and...

Anonymous
Lexi Las Vegas

Contour II boxes are terrible. Techs have been out and replaced twice. Several channels not tuning or freezing. First set of boxes stopped working completely. New appt tomorro...

#492998
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Cox Communications is the absolute WORST company I have ever worked with. They hike my rates several times a year, tell me I'm getting one internet service, but when I look at my bill, apparently I'm getting a more expensive one. Same for my cable. My internet...
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Anonymous
Angelica

My "regular" channel buffers, my "top of the line" internet buffers like stupid, but they get their 100 bucks on time monthly!

Anonymous
Anonymous

Cox suckers, what robbery, people like me work every day. We use TV and pc a few hours per day, but we pay the same as those who use 24 hours a day. Spanish, and sport channel...

#357425
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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2.9
I liked
  • Internet speed
  • Provision of service without downtime
  • Being a customer for years until billing makes a mistake
I didn't like
  • Billing practices
  • Incompetent e-care specialists or liars
#1162821
Reply to reviews
I have setup auto payment of and don't check my bill regularly. I noticed my bill has increased. The regular rate thy show on cox website is lower than my bill for the same service. When I called they made me a "favor" by reducing the bill - that is for next 12 months...
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Anonymous
Anonuser

Wow, looks like I'm not the only person that this happened to. After signing up with them in September 2017, I've had to contact Cox multiple times about billing discrepancie...

Anonymous
AnonymousUser

Honestly if i had a review for this is would be -2 stars first of all half of the time my internet doesn't even work and i still have to keep paying a provider that's internet...

1.0
#1134562
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Ordered service transfer online for 2 phone lines and Internet service 2 weeks prior to local move on Jan. 12, 2018. I spoke to someone at Cox customer service who said everything was set on or about Wed. , Jan. 3, 2018. The following morning my phone was dead,...
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Anonymous
Matthew Wendt

Why does anyone consider service from Cox, they are horrible in regards to customer service, nice representatives, however their policies are the worst....I'll do without serv...

1.8
I didn't like
  • Being screwed over repeatedly
#1165068
Reply to reviews
Been told something different by everyone I talked to and they don't care. I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...
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1.0
#1174150
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For the past three months my bill has escalated. I called a few weeks ago but they don’t do business on the weekends as far as cancellations. I got busy and finally called today. The first person I spoke with was completely rude. I finally got a manager on the phone I...
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1.0
#1174520
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I have been a customer for an hour and you people have already messed up multiple times. I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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#1166875
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Contact Cox Communications

Mailing Address:
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319
Phone:
(877) 206-4210
More
I have been with Cox for years. Not too much choice in my neighborhood. I wanted to leave as they constantly increase my bill. They eventually reduced by reducing the service or the speed or both. My bill I got yesterday for internet only went for $$61.79 to $69.56....
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1.1
I liked
  • Billing games
#1179436
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