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Resolved
4.3
Details

Update by user Feb 09

Cox was able to resolve the issue for us. Thank you to their team and support in getting this matter addressed

Original review posted by user Jan 10

Jake Virgil (jake.virgil2@cox.net) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30...
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Review
#1445503 Review #1445503 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Order processing issue
Resolved
1.2
Details

Update by user Jul 26, 2018

I also posted this issue on their own website and due to the level of incompetence it showed, they reacted much faster than normal. I got a call late in the day but returned it within minutes only to be told that the person who called left work already. Par for the...

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Review
#1289410 Review #1289410 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Resolved
2.9
Details

Update by user Jan 05, 2018

The requested billing adjustment was made to my acct.

Original review posted by user Jan 05, 2018

I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased...
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1 comment
Anonymous
#1557913

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money for less service. What you get is the runaround, and abject apologies, and no refunds.

Review
#1162821 Review #1162821 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
  • Internet speed
Cons
  • Billing practices
  • Incompetent e-care specialists or liars
Reason of review
Would not downgrade my service , lied about me not saving money by downgrading service
Loss
$115
Preferred solution
I want a price reduction of my service, I only want to pay for the internet period!
Tags
  • Cox Phone
  • Cox Billing
Resolved
3.0
Details

Update by user Jan 17, 2017

After many phone calls, they came and actually did a good job on installation. Also, they have been helpful, friendly, and fast on the phone in making changes to the account and crediting me for their problems.

So, what gives? I think they are basically a decent compan...

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Review
#982098 Review #982098 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • People on phone -- always apologetic and eager to help
Cons
  • Failures to meet their written promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Resolved
4.0
Details

Update by user Nov 20, 2016

After a couple more calls, Cox did the right thing. They apologized and agreed to do a high-quality installation process (including putting wire underground in parts) at no cost to me. I've talked to enough supervisors to believe they really will do this over the next...

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Review
#956704 Review #956704 is a subjective opinion of poster.
Service
Cox Communications Cable Installation
Pros
  • Only apologies
Cons
  • Failure to prepare for scheduled appointments
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Failure To Keep Appointments

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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