Resolved Cox Communications Reviews
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Update by user Feb 09
Cox was able to resolve the issue for us. Thank you to their team and support in getting this matter addressed
Original review posted by user Jan 10Jake Virgil (firstname.lastname@example.org) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30...
Update by user Jul 26, 2018
I also posted this issue on their own website and due to the level of incompetence it showed, they reacted much faster than normal. I got a call late in the day but returned it within minutes only to be told that the person who called left work already. Par for the...
Update by user Jan 05, 2018
The requested billing adjustment was made to my acct.
Original review posted by user Jan 05, 2018I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased...
- Being a customer for years until billing makes a mistake
- Provision of service without downtime
- Internet speed
- Billing practices
- Incompetent e-care specialists or liars
Update by user Jan 17, 2017
After many phone calls, they came and actually did a good job on installation. Also, they have been helpful, friendly, and fast on the phone in making changes to the account and crediting me for their problems.
So, what gives? I think they are basically a decent compan...
- People on phone -- always apologetic and eager to help
- Failures to meet their written promises
Update by user Nov 20, 2016
After a couple more calls, Cox did the right thing. They apologized and agreed to do a high-quality installation process (including putting wire underground in parts) at no cost to me. I've talked to enough supervisors to believe they really will do this over the next...
- Only apologies
- Failure to prepare for scheduled appointments
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