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Resolved
Jake Virgil (jake.virgil2@cox.net) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30 day notice. We provided notice after a year of service and are now told we are still under contract. The...
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4.3
#1445503
Resolved
My husband originally set up our cable service over 30+ years ago. When we moved our service from our apartment to our home, I took over paying the bill, as he was losing his hearing, I was given the ability to make changes on the acct without him having to get...
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1.2
#1289410
Resolved
I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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Anonymous
dfoofnik

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money fo...

2.9
I liked
  • Internet speed
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
I didn't like
  • Incompetent e-care specialists or liars
  • Billing practices
#1162821
Resolved
Their written confirmation said they would arrive today between 5:00 - 7:00 p.m. When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
Resolved
I'm trying to get cable in our house in Little Compton, RI. They sent a survey crew, who said we were all set. Here's the run-down of the four cancellations (all preceded by emails confirming the times) since then: 1) No one showed up. When I called, they said they...
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4.0
I liked
  • Only apologies
I didn't like
  • Failure to prepare for scheduled appointments
#956704

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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