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My husband originally set up our cable service over 30+ years ago. When we moved our service from our apartment to our home, I took over paying the bill, as he was losing his hearing, I was given the ability to make changes on the acct without him having to get...
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1.2
#1289410
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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Anonymous
dfoofnik

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money fo...

2.9
I liked
  • Being a customer for years until billing makes a mistake
  • Internet speed
  • Provision of service without downtime
I didn't like
  • Billing practices
  • Incompetent e-care specialists or liars
#1162821
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Their written confirmation said they would arrive today between 5:00 - 7:00 p.m. When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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I'm trying to get cable in our house in Little Compton, RI. They sent a survey crew, who said we were all set. Here's the run-down of the four cancellations (all preceded by emails confirming the times) since then: 1) No one showed up. When I called, they said they...
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4.0
I liked
  • Only apologies
I didn't like
  • Failure to prepare for scheduled appointments
#956704
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