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Cox communications-reward card woes

1.0
Details
Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally received by December 6, 2019- follows instruction to activation process, found out this prepaid reward card has " ZERO" balance, the same day (12-06-19) calling cox reward center regarding this issues- representative hang up my call several times, it's like a zero balance reward card is a BEST REWARD FOR CUSTOMER, instead of $50 dollars. if COX communication-can not honor or afford the promotion / rewards, let customers know about,,,, no one will bother to apply for it .....
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Review
#1724913 Review #1724913 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • To have pricing promises made but not honored
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution

Cox Communications review in Avondale, Arizona: Find other provider

1.0
Details
had cox t.v. years ago.telephone has not worked for months,can only use cell phone. if you have cox home phone.911 you can not call.It is Endangerment,cox can not provide phone service. I went cox office,think only temp employees
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Review
#1724413 Review #1724413 is a subjective opinion of poster.
Service
Cox Communications Phone Service

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Verified Reviewer
1.4
Details
I have all of my services with Cox ( internet, TV, Phone, security ) unfortunately, because they are the only company that can provide all 4 services based on where we are located because we live in a newer housing addition, and for this we have paid a hefty price. The...
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Review
#1719105 Review #1719105 is a subjective opinion of poster.
Pros
  • All 4 services on one bill
Cons
  • Poor service
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Cox Overcharge

Cox Communications review: Avoid cox cable !!!! All advertising is bs, they do not care once you sign up. Do not!!! Do auto pay!They will not refund your money, just give you credit and still over charge you for there services.

1.0
Details
Customer service, will not help you. Even when they over charged your account. Do not get cox cable total wasn’t of your time.
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Review
#1713455 Review #1713455 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Loss
$481
Preferred solution
Price reduction
1.1
Details
Cox is the worst Internet provider; they hire some of the dumbest people I've ever encountered. Cox has been hacking my Internet for the past year...They must be working with the evil CIA because my Internet crashes every time I try to expose truth about how corrupt...
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Review
#1710427 Review #1710427 is a subjective opinion of poster.
Service
Cox Communications Internet Service
1.0
Details
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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Review
#1710039 Review #1710039 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Internet when it still worked
  • Strong wifi
  • Internet speed
Cons
  • Lack of good people skills
  • Monopoly
  • Lies from customer service

Cox Communications review in Sun City, Arizona: Service interruptions for 100.00 a month television

1.0
Details
they can't keep the tv and movies going without them stalling then it goes blank and then back again. you would think for 100.00 a month you could get good service. calling them is a joke. after 2 years my cable wire is still sitting on the ground in my back yard.
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Review
#1700714 Review #1700714 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Bad quality

Cox Communications review in Phoenix, Arizona: Service?

1.0
Details
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
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Review
#1696826 Review #1696826 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Working now
Cons
  • We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Cox Communications review: REFUND

1.0
Details
TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME
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Review
#1693418 Review #1693418 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Pros
  • Being a customer for years until billing makes a mistake
Cons
  • Crooks
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Cox Communications review in La Mesa, California: Worst customer service ever

1.0
Details
Their kept me on the phone ,trying to reboot my router with out activate my account.
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1 comment
Anonymous
#1769439

TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME

Review
#1691307 Review #1691307 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service