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Cox Communications review: Cox Self Install Kits Are Defective

2.6
Details
Multiple customers can get their wireless self install kits to work... The Contour Remote that is packaged in the kit...is refurbished product. Cox ships it to customers without removing the micro- code from the last customer. The remote will not "pair or synch with the wireless modem.... Cox installation guide fails to tell the customer to punch into the Contour remote the code "981". This code removes the existing micro- code allowing it to "pair and synch." I had 4 Cox tech reps come out and all of them told me to go to the Cox Store. The Cox Store self install kits have the same problem. I finally called Corporate Office to report the defect
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Review
#1685900 Review #1685900 is a subjective opinion of poster.
Pros
  • Excellent field support
Reason of review
Bad quality
Loss
$200
Preferred solution
Update the self installation brochure with the code 981
Tags
  • Self Install Kit Defect
2.7
Details
Signed up just a year ago since we received the service ( cable and WiFi) we get drop outs on an average of two to three times a week. Today our service was working great. A Cox truck pulled up and by the time it left we had no service. Our bill is always paid on time...
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Review
#1647678 Review #1647678 is a subjective opinion of poster.
Pros
  • Good internet speed
Cons
  • Frequent service drops
  • Poor delivery
  • Poor customer service
Reason of review
Work Experience or Job Application
Loss
$192
Preferred solution
Full refund

Cox Communications review in Phoenix, Arizona: Cox is okay

3.0
Details
I lots of problems I thought with my cable box. I called Cox the guy came out said he did some stuff and left. It was still bad. A young man came today on August 31st 2019 I had recently changed some of the things on my service they had a hard time getting my Netflix hooked up. I finally gave up and didn't do it. This guy called somebody and they did something and he did something and they figured out that the whole thing was a mess on my account they straightened it out my TV Works wonderful cheers for Cox. Thank you
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Review
#1640726 Review #1640726 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Pros
  • Strong wifi
Cons
  • Raising rates often
Reason of review
Good customer service

Cox Communications review: Divorced couple commercial

3.2
Details
This commercial is awful. Especially when this child excitingly tells his Mom about Dads internet she can’t just accept it, she has to one up the Dad with her cookies. No wonder they are divorced!!!! (& yes I realize they are actors), all this reinforces is 1)spitefulness 2)selfishness 3)bitterness
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Review
#1541158 Review #1541158 is a subjective opinion of poster.
2.5
Details
Daughter called after payment was made and the guy that took the call was rude, rude, rude. He told my daughter that the bill had not been paid and that just under $200.00 was owed. However it was not owed as a MISTAKE had been made and was corrected when my husband...
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Review
#1461300 Review #1461300 is a subjective opinion of poster.
Pros
  • I am very upset and disguss about cox cable and there
Cons
  • Person from kentuckyrepresenting cox cable
Reason of review
Poor customer service
Preferred solution
THE GUY FROM KENTUCKY NEEDED TO LOOK ON NOTES INSTEAD OF HARASSING OVER MONEY THAT WAS PAID. SOMEONE LIKE THIS GUY NEEDS TO BE LET GO BEACUS OF HARASSMENT, DISCRIMINATION AND FALSELY REPORTING A THREAT!
3.3
Details
BUT...He said he had to reprogram the 2 controllers to match my 2 tvs. Now I have to use both controls to make a tv work. One control will only allow on/off button and volume. Other one works except not on/off or volume. This happened on Sunday Nov the 25th. Appt was...
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Review
#1411122 Review #1411122 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Bad quality

Cox Communications review in Savannah, Georgia: Can't get service turned back on!

2.7
Details
My service was cut off on Wednesday paid the bill Friday. Service is still not on. Customer service tells a different story everytime. We're going to switch to Direct.
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Review
#1402482 Review #1402482 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue
3.4
Details
The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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Review
#1383551 Review #1383551 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Rigid to billing practices
Reason of review
Poor customer service
Loss
$60
Preferred solution
Price reduction
2.7
Details
We can compare cox with another provider because we also live in another state. Cox charges at the very highest rates, they make you play the game of going to another provider in order to get their highly publicized deal. The longer more loyal a customer is to Cox the...
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2 comments
Anonymous
#1577938

Cox rewards new customers at the expense of existing customers. Loyal customers are treated like dirt.

Bad business practice. Cox does not discriminate. They screw every one equally. I cut the cord long ago.

I get good TV on antenna. Dont miss a monthly bill from Cox.

Ive saved thousands. Try it.

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Review
#1377977 Review #1377977 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Pros
  • People
Cons
  • Company policies
  • Monopoly practice
Reason of review
Pricing issue
Loss
$470
Preferred solution
Give loyal customers a better break on the cost of services, treat them with respect and encourage loyalty instead of creating frustration by constantly offering new customers super deals!
Tags
  • expensive

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
2.9
Details
My svcs went out 8/30 bc the only thing the phone reps r supposed to do is push for a technician in home service call which runs the customer $75 a pop they cannot actual help to diagnose any issues. After personally replacing all cables & equipment [that was provided...
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Review
#1345096 Review #1345096 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service