Rating: 4 Stars Clear all filters (21 of 1463 reviews match)
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3.5
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I have spoken to several representatives with no resolve. I have been told that just because I was given the wrong information from one of these representatives that I would be penalized and not going to recieve my rebate. I did my part and Cox did not do theirs. I use...
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Review
#1693516 Review #1693516 is a subjective opinion of poster.
Pros
  • I am very upset and disguss about cox cable and there
Cons
  • Bait and switch
  • Escalation process for unresolved tech issues after 72 hours
  • Could care less about their customers
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
pay me what was promised

Cox Communications review: Great Customer Service

3.6
Details
Sheena Gholston, Chicago,Illinois a 3rd party agent for Cox Cable sells and Dawn from Phoniex, Arizona a collection agent gave me the most awesome experience in my life. Their customer service was so great that I will be using Cox Cable forever. I will tell everyone how these two ladies made an extraordinary experience for me. Please let them know they are great employee but most of all wonderful people.
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Review
#1670275 Review #1670275 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Great customer service
Cons
  • Nothing really
Reason of review
Good customer service

Cox Communications review in North Las Vegas, Nevada: Thanks for the HARD inquiry on my Credit Report

4.0
Details
I specifically said if Cox must see my credit report then it must be a "soft inquiry". I was told "absolutely, we never do a hard pull". 10 minutes later I got an email notification from my credit alert. It now shows as a HARD INQUIRY. My credit is perfect so it's really a big deal, my text conversation and ss was forwarded to COX. I've heard nothing not even an apology. I still rate the service is great but I now have the hard inquiry on my report for 2 years. I have PTSD so i usually dont say anything that bothers me but here we are. Nice welcome to Vegas thanks.
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#1620101 Review #1620101 is a subjective opinion of poster.
Pros
  • Strong wifi
Cons
  • Hard inquiry on my perfect credit
Reason of review
Hard inquiry on credit report plus they dont care because no response

Cox Communications review: Cox adoption ad

4.4
Details
I liked the ad for a few weeks as I have a neighbor who adopted twice, BUT, how many times are you going to bombard us with? When does this campaign expire?
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#1517472 Review #1517472 is a subjective opinion of poster.
Product
Cox Communications Commercial
Reason of review
Repetition of ad excessively
Loss
$5
Preferred solution
Let the company propose a solution

Cox Communications review in Arlington, Virginia: New balance

4.4
Details
Cox offered $400 Cox visa award. My card#{{Redacted}}, tracking# 867894627.I spend total$400 already, but on 03/22/2019 I returned to Home Depot 1 item and refunded $19.97 to my card. So I still have $19.97 in my card, but when I checked my new balance is zero. Can Ox reward center adjust my card new balance please. Thanks for your time.
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Review
#1500277 Review #1500277 is a subjective opinion of poster.
Product
Cox Communications Reward Card

Cox Communications review: Amazon gift card

4.3
Details
I got a message on my IPad with a survey. I have a chance to complete a survey for a $1,000 Amazon gift card. Sounds fishy to me??
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Review
#1473572 Review #1473572 is a subjective opinion of poster.
Product
Cox Communications Gift Card

Cox Communications review in Edmond, Oklahoma: Too expensive

4.0
Details
I am an 87-year-old lady and a widow and the cable bill is too expensive. I had a package but that contract has finished. I use them for internet and cable but no longer use their phone. The few TV channels that I enjoy are Food, HGTV, TLC, and History. They put them in the upper level and pay more. I am planning on getting a stick as I cannot pay $143 mo. on my Social Security.
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Review
#1465068 Review #1465068 is a subjective opinion of poster.
Service
Cox Communications Internet Service
4.3
Details

Update by user Feb 09

Cox was able to resolve the issue for us. Thank you to their team and support in getting this matter addressed

Original review posted by user Jan 10

Jake Virgil (jake.virgil2@cox.net) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30...
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Resolved
Review
#1445503 Review #1445503 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Order processing issue
3.5
Details
Made a call to question the bill that is due. I asked a question she answered the first part I then stated that last month I paid 428 dollars. (which was more than what I owed and I’m not mad bc I owed that) However, she then got agitated saying she been trying to...
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Review
#1373081 Review #1373081 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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Cox Communications review: Worst service ever

4.3
Details
I have been with cox for over 20 yrs and never thought about cancelling my service unti now. I have tried for three weeks to transfer my service to a new address and get the same story every week when I call back. Guess what still no service, “let me add you in” and today the service represent hung up on me. Wow!! What a way to hand 20 year client.
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Review
#1152259 Review #1152259 is a subjective opinion of poster.
Service
Cox Communications Service Transfer
Reason of review
Order processing issue