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Resolved: Service in general

5.0
Details

Update by user Apr 24

Return call and adjustment very professionally handled. (-: Good troubleshooting guy repaired line and connectors with great attitude and professionalism. Thanks Cox!!

Original review posted by user Mar 28

Bad attitudes, poor service, charges for self service, bad advice like I needed to buy a new modem and the old SB6141 was perfectly fine. Charges are extravagant, was charged for first time installation and tech said house did not have cable connection before and it did. Tried to charge for equipment and I was harassed on my bill for it for over 6 months. Cell phone mobile data as Wi-Fi more desirable from Verizon than Customer Service reps like James. (Nosy Jerk)

User's recommendation: Use your mobile unlimited data as Wi-Fi. 12 months contract with Cox cost minimum of $720.00.

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Resolved
ID
#1842899 Review #1842899 is a subjective opinion of poster.
Location
Benson, Arizona
Service
Cox Communications Installation
Cons
  • Response regarding over charges on internet services
  • Network unrealiability
  • Bad attitudes and nosy
Preferred solution
Reduce monthly price (greed) and equipment should be free (not rented) and service lines checked before activation for best performance

Cox Has Been Great

5.0
Details
Scheduled an appointment for between 1-3. The technician was an hour late. They contacted us to alert us to the delay, and then credited the call. Over the last couple of years, they have REALLY improved customer service.
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ID
#1761095 Review #1761095 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Service
Cox Communications Tv Service
Reason of review
Good customer service

New balance

4.5
Details
Cox offered $400 Cox visa award. My card#{{Redacted}}, tracking# 867894627.I spend total$400 already, but on 03/22/2019 I returned to Home Depot 1 item and refunded $19.97 to my card. So I still have $19.97 in my card, but when I checked my new balance is zero. Can Ox reward center adjust my card new balance please. Thanks for your time.
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ID
#1500277 Review #1500277 is a subjective opinion of poster.
Location
Arlington, Virginia
Product
Cox Communications Reward Card

Outstanding service and expert advice given

5.0
Details
I just like to take the time out of my day to write this letter because I received outstanding service and knowledge of products from by Universo home tech by the name of LEIF YORGASON this guy was great and very knowledgeable about products offered through Cox I had the Cox Homelife security system and it worked for about three days and then it *** out and I’ve had two other technicians here trying to fix it whom weren’t so friendly this poor guy spent almost 5 hours in my home trying to figure out the problem and fix what he could but more in Porten Lee he sold me on the whole security package which I just ordered so I just like to get your big thanks and recommend LEIF he should be a universal tech trainer and training all the rest of these technicians on Great customer service and up selling out that he went above and beyond just wanted to say thanks God bless
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ID
#1392989 Review #1392989 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Technical Support
Reason of review
Good customer service
5.0
Details
In August, I bundled all my services with Cox because there was special on TV which said you would be eligible for a $100 gift card if you bundled. After I bundled the Cox Cable office said I would have to wait a few months to verify my continued service and then I...
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1 comment
Anonymous
#1253472

I to was promised a $100 gift card after having service for 3 months and paying your bill on time...well I received the card and when I called to activate it..my card had $25 on it..

ID
#964245 Review #964245 is a subjective opinion of poster.
Service
Cox Communications Deal
Reason of review
Other issue
Preferred solution
receive gift card

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Poor customer service in your Topeka Kansas store from the only female clerk on March 26, 2016. I did not get her name, but should have.

5.0
Details
We were in your Topeka store today and needed to replace the box for my father who is 89 years old. He had a small box and they wanted to replace it with a box 3 times the size and I questioned it with the clerk and she proceeded to tell me that that was my only chose. She also told me that we could not order a smaller box, that we would just have to wait and see what was delivered to the store. We took the box and after 2 hours on the phone with a COX tech, he determined that the box was defective. He did tell me that he could order a smaller box and have it mailed to my dad's address and that we could go back to the store and get another box today. We did and talked with another clerk and found out that they did have a mini box in store and we could get one of those. I informed him what I had been told earlier and he did not understand why she had misinformed us so badly. WE are now 3 hours into this ordeal and back home to install another box. That install was successful, but I am very upset at her attitude and the lack of knowledge she had and her ability to provide us good customer service. I feel she needs to be reported and retrained in the product you have to sell. I hope you will take the necessary steps in dealing with this matter and would appreciate a response back from you.
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ID
#817883 Review #817883 is a subjective opinion of poster.
Location
Topeka, Kansas
Service
Cox Communications Phone Service
Reason of review
Poor customer service
Preferred solution
Take the necessary steps to retrain this clerk and let her know she has provided poor customer service.. She needs to take care of her attitude and listen to her customers needs.

Cox Communications Billing And Account Support Review from Elmira Heights, New York

5.0
Details
I like to file a complaints against Mr Mike from collection Dept. he can't any personal account. even though I make mistakes give Mike the wrong account. Mike say. transfer me to billing Dept. afterwards I already told mike. I already spoke to billing Dept before I can say other person name. Mike hang up very rude it seem he impatient little irritated as well. and P.S. I also have another complaints. Sence last week I made a promise i'll take care my balance. because my credit card issues. has been stolen. the customer service I have spoke to several customers service and I made agreement if I can come up with $110 they will work with me as long I pay before this coming Wednesday. I know I owed $344.38 but the also agreement $129.86 I pay $64 last week and I pay tonight Monday total $110 . I owed $19 to 129.86 which I already pay up $110. without they cut my Cox cable off for $24.00 they ask me to pay without turn off my Cox cable. I already request supervisor. I ask Ms Kelsea that has supervisor give me a call first before the cut my cable off. Ms Kelsea say supervisor will contact me within 24 hours or Thursday. call me (405)885-6762 if you have any questions whom may concern. thanks.
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ID
#795667 Review #795667 is a subjective opinion of poster.
Location
Elmira Heights, New York
Reason of review
Problems with payment

Cox Communications Services Review from Wilmington, California

5.0
Details
I hope this is where I can give my reviews and they will be acknowledged, I am really eager to tell everyone about my outstanding service with Cox. They are officially back in the Peninsula and have an A+ I'm my book. I have always had positive outcomes when it pertains to my service for Cox. I had a delightful conversation with a young man by the name of Anthony from this location and I can see his bright future in the company. Thank you for all your help!
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1 comment
Anonymous
#1102376

You must be a Cox employee. No other person on here is praising anything about this terrible company

ID
#744631 Review #744631 is a subjective opinion of poster.
Location
Wilmington, California
Reason of review
Good customer service

How to make Cox wonderful

5.0
Details
Some hints: 1. Treat the repair technician on the phone or in your house as a welcome guest and a good friend. A cordial relationship goes a long way. They stay longer, they explain more, and they fix things better. Several times, my problem was entirely within my house, which meant were supposed to charge me. They never did. 2. Diamonds are forever, but modems are not. I got 30Mbps with 75Mbps service. Was Cox ripping me off? No, I just had an old modem that couldn't go that fast. I drove three miles to Best Buy, bought a modem with the correct DOCSIS, and I had the advertised speed as soon as I hooked up the modem. Cox maintains a list of recommended modems. 3. Suppose you want to buy three widgets. However, you find a three-pack that has a lower per-widget price. Is that nefarious? No, it means one box instead of three, one barcode instead of three, and fewer boxes int he stockroom for the same number of widgets. It works like that with bundles. It costs them less, but the cost saving is in maintaining the service, not in the services themselves.
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2 comments
Anonymous
#1066285

This was written by someone from Cox!!!

Anonymous
#1066371
@PissedConsumer1066285

Nope. We've been through many trials and toils and snares together, but it has always worked out.

They key thing to remember is that whoever you are talking to is not the person who caused your problem. They are an employee of the company, not the company. That's true with any customer service problem with any company.

The person you are talking to can be your hero if you give them a way to be the good guy. It worked with Cox, it worked with Sears, it worked with… everyone.

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ID
#732165 Review #732165 is a subjective opinion of poster.
Location
Chantilly, Virginia
Service
Cox Communications Internet Service
Reason of review
All of the above

Cox Communications Products and Services Reviews

Product or Service Reviews
Prepaid Card  1.0 2
Modem Installation  1.5 2
Contour Tv Package  1.2 7
Internet Service  1.4 261
Homelife Security System Plan  1.1 5

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Latest Question

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Cox Communications Questions

The Steve Harvey Show Review

5.0
Details
I like to know why everyday at 2 o'clock when I'm watching The Steve Harvey Show Dr Oz on WNB wh Channel it freezes up and cut off everyday NBC HDand there's no way when I called there I can't complain you text me to troubleshooting and that takes whatever you got to go to Kohl's check the box and all that mess and it's not right
View full review
ID
#680468 Review #680468 is a subjective opinion of poster.
Location
Red Hill, South Carolina
Reason of review
Order processing issue
4.5
Details
I am a senior and live in a Senior community. I've talked to other seniors in this community they have aired the same problem. The cost of our cable bill has steadily increased. Many have dropped some services while others have tried to streamline the packages they...
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12 comments
Anonymous
#1631477

The same scenario is playing out for my mother. She was upsold by a Cox rep switching her from AT&T which she shouldn't have subscribed to.

He talked her into a VOIP phone which is unreliable and has issues.

Her TV settings routinely go offline. Cox, please amend your pricing; minimize the bundle especially DVR when a person is too old to use it; and provide economy for senior citizes.

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ID
#677565 Review #677565 is a subjective opinion of poster.
Location
Mission Viejo, California
Reason of review
Pricing issue
Preferred solution
Price reduction

Cox Communications - Phone Service Review from El Paso, Texas

5.0
Details
COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to blame us for their dumb and *** mistakes of pressing buttons their tv, say they pay hundreds of dollars and that we provide poor customer experience when most of the time when we want to help a customer all they do is be stubborn and dont follow directions and ask for supervisors! the best advice i can give is *** CANCEL it is a LUXURY to have cable and if your not happy than go away you dont need cable, you need to get a life, run get up you *** chair and do something and let us resolve good customers questions and concerns not all this *** that your gonna sew us LOL like if someone is gonna listen, just *** cancel and watch local tv if your so unhappy with the service lol one less problem and one less bad annoying customer (:
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ID
#674311 Review #674311 is a subjective opinion of poster.
Location
El Paso, Texas
Service
Cox Communications Phone Service

Cable Service Review

4.6
Details
After numerous calls to Cox about cable wires running from the middle of the ground to the side if my house, IN THE WALKWAY IN FRONT IF MY GATE. NO ONE SHOWED UP TO TAKE CARE IF THIS. It's ridiculous how many times I called.
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ID
#630631 Review #630631 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Reason of review
Poor customer service
5.0
Details
I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated price, but the customer service is TERRIBLE. More than 90% of the time, customer service agents are incompetent!!! I just switched out my old modem...
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2 comments
CoxHelp
#975404

That is not how we want our customers to feel. We would hate to see you leave.

Let me see what we can do about your service issues and see if there are any money saving opportunities that you qualify for.

Please email me at cox.help@cox.com with your account information and a link to this complaint.

Thanks,

Tiffany

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ID
#622076 Review #622076 is a subjective opinion of poster.
Location
Centreville, Virginia
Reason of review
Poor customer service