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Have been with Cox a long time. Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up. Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts...
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Anonymous
anonymous

Cox is a Total "ripoff " and deserves a Class Action Lawsuit. You need to commit to a 24 month contract and they tell you your rates will remain the same for 2 years, as long...

2.4
#1021804
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Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for...
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#1019765
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I currently live in an apartment for almost a year and a half and I have had Cox Internet. I decided that I wanted their contour T.V and I wanted to be able to record. I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment...
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Anonymous
Nancy

Cox customer service has definitely gone downhill. I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me! Then af...

4.3
I liked
  • Internet package
  • Special prices
I didn't like
  • Service for setting up tv
  • How cox did not install new wiring for free
#1016501
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Homelife Review

Cox Communications
#1012651
1.0
I was on a 12 month agreement at about 150 a month for 12 months all of a sudden my bill is almost 300 bucks they keep advertising a free indoor camera for Homelife and it's not free my bill for homelife started out at 29 bucks a month with the camera it went to 54 bucks a month this company does not honor its agreements at all
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Cox Communications Receiver Review

Cox Communications
#1004876
I asked for a new box. I have been a customer for 25 years! They gave me a'fixed box.' Seriously? My next call is to direct tv.
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Short Review for February 04, 2017, Other

Cox Communications
#1002892
1.5
Has anybody ever noticed that whenever there is a show exposing the negative aspects of Scientology all of the sudden that channel has weak signal . Have noticed this on several different channels during different shows , nice censorship cox cable , you too must be controlled by the Hollywood elites . Very disappointing and will be canceling service .
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Cox Communications Internet Service Review

Cox Communications
#992948
3.1
Should I be getting charged for a service technician if the reason my Internet isn't working is not due to anything at all in my house including all of my equipment and cabling? If so why is there a self service install option? Please look into this because I'm being charged for a service tech for this very reason.
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Cox representatives in their retention department make special offers and often you will receive that offer per a month's billing only to have it change to the original amount the service was listed or offered for. In my case, the bundle I had was going up...
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#1015476
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I was on hold for over a half hour waiting for someone to answer. At which time i was transfered twice. The reason for my call was, i was charged two hundred dollars for early termination of my cable package. I never terminated service, i still have service. When i...
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1.3
#1013323
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Not all the people are incompetent but what poor tech support and customer service i have been calling for 5 days and every time you get a different excuse. I end up buying a ney wifi modem and they still cant get working after being a loyal customer for almost 7 yrs i...
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1.4
#1010199
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On 2/11, Cox informed me my email was not linked to an active internet service account. I had to call them or they would delete the account. I called and was told Cox had changed my account number a few years ago to accommodate a new billing platform but did not link...
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2.0
I didn't like
  • Management does not care if i leave
  • Escalation process for unresolved tech issues after 72 hours
  • Non-responsive tier 2 techs
#1009876
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I just moved to a new state and made a quick decision to go with cox for cable/internet/phone. They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents...
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#1009499
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Employee did not offer any solutions to my issue in regards to cox security alarm system. Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security...
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1.0
I liked
  • Representative who handled my call
I didn't like
  • Tyson 19274
  • Representative who handled my call
#1008673
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From the installation I knew this was going to be a headache. We were told we would get speeds up to 50, although the minimum is 20, we would be on the high end. We have never had over 24 and our service keeps dropping. It has cost my wife untold wages because of this....
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1.0
I liked
  • Being with a different company
I didn't like
  • Incompetent e-care specialists or liars
#1007791
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