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With their contour dvr, it often takes me 4 hours to watch a ball game with picture freezes, service failures, non-functioning fast forward, failure messages reboots etc. This does not include time spent on the phone with tech support reps who are never able to provide...
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1.9
I didn't like
  • Quality of service
  • Qu customer support
#1067890
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I hate this company, I have had *** cable for 2 years with auto pay, and recently checked my bank statement and each month my bill is different even though I havent changed my service. I called and ask why, they said they dont know why, gave me credit only to find this...
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#1067282
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I am so tired and frustrated about increasing prices. I am on a fixed monthly income and the prices for services keeps going up. I have several neighbors that have cancelled their service because of this. I have had cable less than a year and have received two...
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1.0
#1060755
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Cox Communications - *** internet

Cox Communications
#1067628
Worst *** company I have ever seen internets always disconnecting and they make up some lousy excuse as to what the problem is bring someone down to fix the *** *** instead of maki n lousy *** excuses cox suckers more like it
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Cox Communications - Fraud

Cox Communications
#1063660
1.0
Details
Never go with cox. Trust me.
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Billing Practices

Cox Communications - Thanks for Not Helping Me

Cox Communications
#1063353
1.0
Details
Cox bumped my bill price without notice. When I called to change the bill back to the "promotional" price, they "couldn't change it" or offer any discounts, nor was there any way for her to change the bill as it stood. Not okay, Cox.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Cox Communications - James may phone disconnected

Cox Communications
#1050176
1.1
Details
Phone was disconnected almost a week was told it was not disconnected found out later we're disconnected and reconnected burned up modem would not replace was forced to upgrade with inside modem my phone will not work without house power no good for an emergency
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I have cox cable in san diego I have been a loyal customer for 8 years+ now and was talked into getting a locked rate last year to lock my monthly cost per month. The rate itself was locked but what they don't tell you is that the discounts that they add to make the...
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Anonymous
Broke as a joke now thanks cox

Constant dropped connection. Overpriced. Every month a problem. I work from home no connection and paying top price. They want their money but what about my money lost due to ...

1.2
#1057644
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Live in Oklahoma (aka tornado ally) had a non-tornado thunder storm come through two weeks ago. Service is out for the area - fine. I can understand that. A few days later still service outage in the area - fine. I can wait one more day. One Week down and they still...
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2.4
#1056069
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While concluding that the service that we were getting from Cox Cable was nothing less than a parade of Commercials and entertainment was not possible... despite their uncontrolled sales and ever more pointless "upgrades"... We tried to cancel... Apparently they forgot...
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1.0
I liked
  • You are stuck with them
  • There is no competition
  • No resolution
I didn't like
  • Service support
  • Defrauds customer with unannounced surcharges
#1055440
Reply to reviews
I had posted a review in January regarding my issues with Cox. Here is the link... https://cox-communications.pissedconsumer.com/reward-card-woes-20170115991451.html?nocache=1 So here is the update, Cox representative called me and credited me $100 and one month of...
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1.6
I didn't like
  • Customer service
  • Dishonest company
  • Bad service
#1052833
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We have current service and are moving to an upstairs apartment and was setting up service there. The original rep we spoke with gave a us a good deal and documented in our account what we were going to be charged at the new service location. All set....right? Wrong!...
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1.0
I didn't like
  • Fraudulent practice and identity theft
#1052126
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My home phone was out for almost a week.the service guy came and it had been wet that morning and I told him if he could put on shoe covers and he said why I haven't been any where yer.I said so.I just want to say you *** you've been walking on dirty streets and wet...
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1.0
#1049819
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Cox Communications - Cox is very unorganized
I submitted my Cox move online may 4th so ahead of time. My actual move in date is May 18th. I called may 16th 2017 to set up a time and they have no record of me submitting anything. I was very frustrated I have the proof. Cox even said I gave them short notice and I...
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1.0
#1048226
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