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I called Cox and spoke to the Manager and introduced himself as Brian and I told him that I been waiting for a long time for the technician to come because me and my husband didn't go to work to make sure that the issue with or internet and phone connections will be...
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1.3
#1115227
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We had been with Cox for 3 years and we paid our services to more than $227 a month. This time it appeared in my internet of $ 10.00 other services which was not broken down and partial month services of $ 8.00. Why would the constituents shoulder their monthly other...
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#1114938
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On not just one, but multiple occasions Cox/Turner/etc./etc. has treated it lifesource long-term stable revenue lack for a better word steadyeddys like they are sheep to be sheared, don't matter what we want it's alabout what they want & this PSYCHOSIS isinherently...
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2.1
#1112148
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Cox Communications - Channels 2 and 7

Cox Communications
#1097338
How could you take channels 2 and 7 off with hurricane Irma threatening!
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Cox Communications - On demand

Cox Communications
#1086997
2.3
Details
A show I was trying to watch wasn't working and they reset my cable box. That didn't do anything so they put me in "escalations" then I waited 20 plus minutes without anyone helping me. So I hung up and called again, went through the same ordeal, and they finally told me there was nothing more they could do... I pay almost 200 dollars a month for their product, they should be able to do something.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Cox Communications - Rip off

Cox Communications
#1086155
1.0
Details
Since when do you have to pay extra if you go over your internet allotment is this a cell phone company now I have had internet my whole life just about and never had to monitor how much I have used it never mattered
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Customer service
Price Affordability
Value for money

Cox Communications - Ruined my credit !

Cox Communications
#1078751
All of a sudden a bull collection showed up on my credit report from 2012 ! It's 2017. No one will help me resolve the issue and make this right . I'm suffering now because my credit went down and I can no longer qualify for a home for me and my kids
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called every number cox has and was put on hold. the five minute wait time turned into 30 minutes. i previously called and had my bill reduced, got todays bill which was increased more than the original. so frustrated with cox, but i hear direct tv and century link are...
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#1109548
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Had a similar interaction with Cox. Back in June 2017, noticed my bill increased and was advised the CSR to contact the 'loyalty' department to renew my $131 amount that I've been paying. Spoke to a rep in that department who then advised that Cox could "SAVE" me money...
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#1109307
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COX communications keeps increasing the basic price for internet, now they added data caps and cheat customers even more for the usage above the CAP. At the same time the data plans don't allow to save the unused data for the following month. Their comparison of...
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2.0
I didn't like
  • Never get a fair price
#1108896
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I would just like to warn alot of cox customers on what the online cox support team has been doing lately, they have messing up customers email logins on purpose, I have repeatedly complained to the cox online support team about the problems with the error of not being...
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I didn't like
  • I dont like there online support
#1108717
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Corporate greed !!! The internet price keeps increasing without any control. Not only COX charges 80$ a month for Internet service, they now added a data limit and they are charging 10$ extra for each 50GB over the data limit. This is simply a robbery. ISP's are...
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#1106525
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I have had service with Cox for 2 1/2 years. Pay 107 a month for the highest speed internet, which has never been of a high speed. I called to cancel and they are trying to state I am in a 3 year contract. I hung up mad. The next day I submitted an online ticket to...
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1.6
I didn't like
  • Scam artist
  • Internet
  • Customer service i received and the resolution
#1104693
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I have a contract dispute --- 24 month no increase of rates but increased by over 80 dollars after first year - though there is NO MENTION on any correspondence, or the original order for service that after 12 months the "bundle" would revert to non-promotional rates...
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h.kitchener
h.kitchener

Most cable companies increase the cost after a certain period of time and the rep you spoke with should have told you when and by how much the increase would be. However, I su...

1.3
#1104447
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