Cox Communications Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$440K
CLAIMED LOSSES
$1.2K
AVG LOSS
210K
PAGE VIEWS
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Cons
- Awful customer service
- Service support
- Fraudulent billing schemes
Pros
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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1 comment
In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.
Review
Service
Cox Communications Bundle
Pros
- Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction
Tags
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Verified Reviewer
Update by user Nov 11, 2019
I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...
Review
Service
Cox Communications Internet Service
Cons
- Lack of good people skills
- Cost and customer service
- Manager didnt resolve issue or try helping
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.
Service interruptions for 100.00 a month television | Cox Communications review from Sun City, Arizona
they can't keep the tv and movies going without them stalling then it goes blank and then back again. you would think for 100.00 a month you could get good service. calling them is a joke. after 2 years my cable wire is still sitting on the ground in my back yard.
Review
Service
Cox Communications Tv Service
Reason of review
Bad quality
Service? | Cox Communications review from Phoenix, Arizona
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
Review
Service
Cox Communications Customer Care
Pros
- Working now
Cons
- We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
I have spoken to several representatives with no resolve. I have been told that just because I was given the wrong information from one of these representatives that I would be penalized and not going to recieve my rebate. I did my part and Cox did not do theirs. I use...
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Review
Pros
- I am very upset and disguss about cox cable and there
Cons
- Escalation process for unresolved tech issues after 72 hours
- Could care less about their customers
- Bait and switch
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
pay me what was promised
REFUND | Cox Communications review
TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME
Review
Service
Cox Communications Cable Tv Service
Pros
- Being a customer for years until billing makes a mistake
Cons
- Crooks
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund
Worst customer service ever | Cox Communications review from La Mesa, California
Their kept me on the phone ,trying to reboot my router with out activate my account.
1 comment
Review
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Cox Self Install Kits Are Defective | Cox Communications review
Multiple customers can get their wireless self install kits to work... The Contour Remote that is packaged in the kit...is refurbished product. Cox ships it to customers without removing the micro- code from the last customer. The remote will not "pair or synch with the wireless modem.... Cox installation guide fails to tell the customer to punch into the Contour remote the code "981". This code removes the existing micro- code allowing it to "pair and synch." I had 4 Cox tech reps come out and all of them told me to go to the Cox Store. The Cox Store self install kits have the same problem. I finally called Corporate Office to report the defect
Review
Pros
- Excellent field support
Reason of review
Bad quality
Loss
$200
Preferred solution
Update the self installation brochure with the code 981
Tags
Racist company refused to serve my mother | Cox Communications review
She asked for cable to be hooked up and asked kindly to add every spanish channel and they supposedly were gonna hook it up on saturday but never showed up! The person who was supposed to connect it said no one was home which was a straight up lie cause i was there too. They said they were "sorry" and would come within a day or two.... Nothing. They are sorry, not the way of apologies either
1 comment
Review
Pros
- No resolution
Reason of review
Poor customer service
Have not received any visa rewards cards for my promotions | Cox Communications review
Account number 23811 717-061-and acct #9238 103-774-4911??? I now have a new account number which also comes with a Visa card +238-119-264-2206 I pay a lot of money for my service each month I pay my bill on time I deserve to get what I was told by the representative now I spoke to customer service on the day they installed my new account which was a couple of days ago and they gave me these account numbers again I will send them through and I hope to receive my Visa cards if there's anything you can do please email me at Lita at yahoo.com
Review
Pros
- Love my service but need to stick to what they say
- Special prices
- Last agent was
Cons
- Need to stick to promotion
- Breach of contract
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
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TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME