Cox Communications Reviews and Complaints
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Customers don't like
- Awful customer service
- Service support
- Current performance
Customers like
- Internet speed
- No resolution
- Represenative was nice
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For a month now I am unable to get into my email. Maybe even longer. Get the run around on the phone. Stop in a service location SV, AZ and bam they tell me to call cox solution's again. WTF! Been there done that already. Three years ago I changed the account over...
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If you moved to Contour from the older DVD get ready to purchase the 6 record option as you can’t record two shows at the same time if one is identified as starting at 8:59. In their wisdom Cox on the Contour only allows you to extend recording times so if their a...
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I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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In October, 2018. I went to local cox store to add a countour box . I have been a customer for over 20 years. Never had a late payment. They gave me the additional contour box. Now i go home try to set it up. Suprise cox now wants to charge me over $200 deposit to keep...
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Cox contour is designed to give you low definition viewing of sports when you push the “C” button. If you push the Charlie button you get a selection of sports that are available for your viewing, when you push the OK on one of those sports it takes you to a low DEF...
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Absolute WORST service I have ever encountered!! How DARE you blame our lack of service of "our" equipment!!! How DARE your reps say our router and modem is the cause your *** service constantly cuts out, our equipment is the best to be bought on the market at only one...
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My pmt. posted to wrong acct -another customer of cox. Gave them the correct acct. # (mine), they see the pmt. and cannot transfer it to my acct. this has been since August!! Now getting calls from collection agency. They can't reach anyone to fix it either. Have...
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The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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I didn't like
- Rigid to billing practices
Cox Communications - Dismissed concerns
Double charged on bill Would not address concerns
Cox High Speed Internet latest commercial showing a white couple adopting a Chinese child from Shanghai is racist. There are thousands of American-born children, many of them minority, desperately wanting to be adopted by a loving couple. The couple in the commercial...
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I actually love that commercial and think it is just adorable that a couple wants to learn another language so they can adopt a child from another country.