Unclaimed
Cox Communications
Reviews and Complaints
560K
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
260K
PAGE VIEWS
12
ISSUES RESOLVED
Cox Communications Reviews
New Reviewer
There is no service
It was a simple request regarding the fact that I had no service. My cell phone service went down after I called to report the lack of service. I called customer service over 20 times ,....each time you hung up after less than 30 seconds. Inexcusable. You need to modify your provision of service.
ID
Location
Arlington, Virginia
Pros
- Being a customer for years until billing makes a mistake
Preferred solution
Let the company propose a solution
Want to log into my account to review latest invoice
I have tried more that 12 times to login. I've changed my password at least 8 times and every time I go back with new password to log in it says invalid
ID
Location
Destin, Florida
Cons
- Customer relations
- No human help when i need it
Problem with tv sound and picture cutting out
Service person came out all taken care of. Was never pissed as you save. Only thing I would recommend for cox would be to make finding phone number for service more seamless You have too many which is why I ended up on this
ID
Location
Chandler, Arizona
Cox is the worst
Expect an IS THE WORST: Please read this! 1st I told Cox I was taking a break from they're internet service. They made a big fuss about it. (My tech guy said to get Tmobile's internet because it's way faster & it would take cox millions to catch up) 2nd Today (April 8,...
View full review
ID
Location
Fort Worth, Texas
Pros
- No resolution for multiple months
Cons
- I was given high priced channels i never ordered
New Reviewer
David Card was blocked by my bank. Now, I have a new card from the Capital One bank. There was a fraud on my debit card.
I need to get the late fee waived, as fraud was the issue for my auto payment not being approved by my bank.
ID
Location
Phoenix, Arizona
Loss
$89
Preferred solution
Please waive the late fee, I want to pay unpaid balance of my account.
New Reviewer
Quiero verificar cuántos Mb tengo d Internet
quiero verificar cuántos Mb tengo de Internet , mi esposo dice q son 150 pero necesito verificarlo, gracias
ID
Location
Las Vegas, Nevada
Internet bill
I have qualified for the $30 government payment for my internet bill. I didn't see it used on my bill. Thanks
ID
Location
Denver, Colorado
I want to know why my $30 government payment hasn't been used on my account yet.Internet bill
My internet bill. The $30 government payment has not been used on my bill. I qualified and gave you the acceptance number.
ID
Location
Wichita, Kansas
New Reviewer
Drop MLB extra innings package
Nothing trying to call . What number ? Thuiugfghhghgyfcfghhvvdddfggyhggfffffffgvvgvvvvvggvvvgggggvvfffff
ID
Location
Gainesville, Georgia
New Reviewer
Very unhappy with your so-called customer service.
I need to access my email. My password doesn't work...very difficult since I just returned home from surgery....no customer service to assist me...refused to reset my password.
User's recommendation: Don't expect help from customer service...go elsewhere for service.
ID
Location
San Diego, California
Pros
- No pros
Preferred solution
Let the company propose a solution
Mis-Leading Advertising on Website
My current plan costs $59.99 per month. On the Cox Website it has selected a plan for me which states I would pay $58.99 per month for 2 years with the upgrade to a faster speed. When I called them to upgrade for the 2 years period they tack on $13.99 per month for the faster speed! VERY DECIEVING! It is in the invoice page hidden as the last charge, So not saving a penny but tacking on $13.99 per month!
User's recommendation: STAY CLEAR OF COX OFFERS.
ID
Location
Las Vegas, Nevada
HORRIBLE
Wow, I don't have words, make a small change to your account or equipment you will spend months untangling their nest of no customer service to talk to. The new American monopoly with no competition in many areas
User's recommendation: DONT USE THEM, USE ANY OTHER SERVICE EVEN VERIZON 5G.
ID
Location
Peoria, Arizona
New Reviewer
Help me discontinue service
I need to discontinue service, unable to do it online because it only offers me the option of moving service to different address- I lost my PIN
User's recommendation: No recommendation.
1 comment
ID
Location
La Mesa, California
Service
Cox Communications Internet Service
Cons
- No human help when i need it
Preferred solution
Help me get disconnected
New Reviewer
I’m not getting help to cancel service
I need to cancel service, can't find me PIN, and was told on chat, that my security answer was wrong. I need help to cancel service- no move- just cancel and Im not getting help.
ID
Location
La Mesa, California
Pros
- It was gone until time to cancel
Preferred solution
Help me cancel service
New Reviewer
Trying to terminate services that was submitted for my mother who passed away!
My mother passed away on 12/16/2021. I called Cox on 12/20/2021 to terminate services. Cox has drafted her account in January and February and I want to AGAIN cancel her service and ask for a refund for January and February of 2022.
ID
Location
Mansfield, Texas
Loss
$92
Preferred solution
Apology
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cox Communications
Just don't pay the bill. Let them come and get it.
If you don't owe, don't pay. If you do, then pay.