Irvine, California
Not resolved

hi there people, I'm using cox internet since 2012. one day I went to best buy where there was a cox sales agent. I asked him to increase my bandwidth,

instead he asked me to open a roommate account to get a better and cheaper rate. I told him I already have an account so he told me you can open the account in your

wife name. Later I started getting two bills. I called cox and told them I opened up a new account. Customer service told me that opening a roommate account in your

wife's name is not valid but you have to pay for 2 months of service. I said i will not pay two bills . I went to the best buy and the cox people told me that

they will take care of it. Later I keep getting the bills. I keep giong to best buy and finally they took care of it as per they say. Later after 2 years I got

the letter from a collection company. i called cox and asked them what it is. I told them your slaes agent opened this account which was illegal so they told me

to goto police station and file a report. I went to the police station but police officer told me that there is no crime so they cant open a case. I called cox

again and customer service person told me that your account is closed. I asked them why i'm getting collection notice and she didnt have a clue.

Really bad experience. Just like well fargo they need to be fined to open illegal accounts and asking consumers to pay for it. I'm with cox for 5 years now and

I'm surprised how they treat their customers.

Product or Service Mentioned: Cox Communications Customer Care.

Reason of review: fake accounts.

Monetary Loss: $2000.

Preferred solution: cancel the fake account and dont ask consumer to pay for 2 bills..

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