Not resolved
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

hi there people, I'm using cox internet since 2012. one day I went to best buy where there was a cox sales agent. I asked him to increase my bandwidth,

instead he asked me to open a roommate account to get a better and cheaper rate. I told him I already have an account so he told me you can open the account in your

wife name. Later I started getting two bills. I called cox and told them I opened up a new account. Customer service told me that opening a roommate account in your

wife's name is not valid but you have to pay for 2 months of service. I said i will not pay two bills . I went to the best buy and the cox people told me that

they will take care of it. Later I keep getting the bills. I keep giong to best buy and finally they took care of it as per they say. Later after 2 years I got

the letter from a collection company. i called cox and asked them what it is. I told them your slaes agent opened this account which was illegal so they told me

to goto police station and file a report. I went to the police station but police officer told me that there is no crime so they cant open a case. I called cox

again and customer service person told me that your account is closed. I asked them why i'm getting collection notice and she didnt have a clue.

Really bad experience. Just like well fargo they need to be fined to open illegal accounts and asking consumers to pay for it. I'm with cox for 5 years now and

I'm surprised how they treat their customers.

Product or Service Mentioned: Cox Communications Customer Care.

Reason of review: fake accounts.

Monetary Loss: $2000.

Preferred solution: cancel the fake account and dont ask consumer to pay for 2 bills..

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