Not resolved
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

My service was disconnected on 2/7/2019 for $20.00.. This was after I paid $254 on 2/6/2019..

This is ridiculous.I have been a customer with cox for 15 years.. I have paid almost $40,000 to cox over the 15 years..my service is not great my channels constantly go out my modem went out last month and I work from home so that was money that was lost.. They had to send a tech out that Saturday and the modem had to be replaced. The one thing in my opinion that is good about cox is their customer service..

But their practice and how they treat their long term loyal customers is ridiculous! I say all this to say to disconnect my service for $20 dollars is past ridiculous it’s actually insulting! What it says is we can do whatever and we don’t cate that you are a loyal customer!

This is why cox had s 1 star rating! Also I have a maintenance plan on my device but whenever someone comes out they still charge me when I shouldn’t be charged!

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You May Also Like