Cox has a pretty good hold on the market right now due to their ability to have the best service for internet. They have recently started charging for data, Omaha area customer cannot get CenturyLink valid internet service and cell companies can only compete price wise so much.
I've had terrible and i mean terrible customer service experiences with Cox. I left their service with no intention of going back until i had no choice simply because of internet. They raise prices on an annual basis and high prices at that.
The word needs to get spread for them to even care about making a change. Bottom line.
Product or Service Mentioned: Cox Communications Customer Care.
Reason of review: Poor customer service.