State: Arizona City: Phoenix Clear all filters (84 of 1073 reviews match)
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Their written confirmation said they would arrive today between 5:00 - 7:00 p.m. When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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For the past 11 months, phone and cable TV service has been poor--constant loss of conversation due to static on phone line and cable TV box needing to be re-booted numerous times. After several attempts to resolve, told Cox person I was looking for another provider...
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1.5
I liked
  • Concept of having a cable provider
#968951
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COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address...
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2.6
#958634
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Cocks Cable Tv And Internet Review

Cox Communications
#868890
1.0
The worse not just cable company, whose company i have ever done business with. DO NOT USE THEM. WE SHOULD ALL GET TO PUT THEM OUT PDF BUSINESS.
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Cox Analog To Digital Review

Cox Communications
#847577
3.7
Just because COX decided to go all digital shouldn't mean I have to pay $2.25 per box per month when I use to get Analog free. This is wrong to charge me when it isn't part of the deal I signed up for last year!!!!! I'm sick of companies dictating changes and making me pay more than I agreed to.
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Cox Communications Tv Service Review

Cox Communications
#751445
1.0
Cox is the worst cable service. I have been a cox customer for years and pay approximently $400 per month. Tomorrow morning im going to call direct tv and dump cox for good. The service goes out 3 to 4 times per week for the past 3 months.
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Cox Communications Contour App Review

Cox Communications
#734510
2.2
Contour doesn t work for me either. Keeps freezing or losing audio. What is wrong?
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We closed our COX account and all was paid and all equipment returned. Later COX sent a bill to a BOGUS address. Then sent this to a collection agency, giving them the BOGUS address. We never knew of this bill. We were denied credit for an auto loan in spite of...
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1.0
I didn't like
  • I think i am being scammmed
  • Bad service overpriced
#940780
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I've had Cox for 12 months now. First signed up in Walmart they promised my bill would be $99/month. Get 1at bill it's $200. I was pissed because the Rep lied to sign me up. Besides that Cox Customer service sucks ***! The reps will hang up on you real fast! An so will...
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1.3
#924051
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I have used Cox cable TV for years and have been happy with the service, but not so much with the cost. I finally bit the bullet and cut the cord by installing and over-the-air HD antenna, buying my own DVR, my own internet modem and Amazon Prime TV. I now get almost...
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2.5
#911306
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Charged us a deposit for moving across state lines, increased our bill, asked for self-install and sent someone anyway, gave us a more expensive modem without asking what we wanted, didn't itemize bill, couldn't pay online, couldn't pay on automated phone service,...
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1.4
#881909
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The worse company in any line of Business. DO NOT USE THEM.
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WichitaGal
WichitaGal

No kidding. Shyster manager of West Side store told me I HAD to have a tech appointment when I wanted to transfer services to a new address...totally unnecessary, Cox just wan...

1.1
#868889
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They are telling me now I need to have a digital box for every television in my house. Of course they are happy to rent them to me. At $2.99 a month for five televisions, that's another $15 per month. I am really thinking about switching to another provider. They are...
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Anonymous
Anonymous

Call retention. Demand at least 30% off the price or you will cancel. Retention will make cancellation saves in tiers. They will start by offering you cheaper packages on b...

#849435
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I have contacted cox reward center. They said that they had received my reward card form on 4/1/2016. They said it could take up to 4 to 6 weeks before it was approved and mailed. I have paid every bill on time for over 6 months. How come it takes so long to review...
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Anonymous
cable guy

Cox has horrible customer service, their website couldn't process my payment and the *** in customer service wanted to charge me $10 to take a payment. The service is very ex...

Anonymous
Anonymous

I was told I would get a hundred dollars gift card I received a 25 dollars gift card today. Where is my other 75 dollars?

I didn't like
  • Expedited delivery of reward card
#832629
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