State: Arizona City: Phoenix Clear all filters (87 of 1130 reviews match)
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Our TV would be on for a while, and then would go off. A message came on, 'not supported'. This went on for over 6 days. Tried to reach Cox, and could not get through. They said, 'five minute wait', after 20 minutes, still no one answered. Finally, I reached Tech...
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1.0
I didn't like
  • I do not appreciate being lied to when there is a problem
#1116803
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Their written confirmation said they would arrive today between 5:00 - 7:00 p.m. When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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For the past 11 months, phone and cable TV service has been poor--constant loss of conversation due to static on phone line and cable TV box needing to be re-booted numerous times. After several attempts to resolve, told Cox person I was looking for another provider...
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1.5
I liked
  • Concept of having a cable provider
#968951
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Cox Communications - Tricked into contract

Cox Communications
#1130913
1.0
Details
I signed up for what i thought was TV and internet, was tricked into two year home monitoring. I cancelled service after 8 days... Cox threatened to sue me for early termination, ruin my credit, make me lose my home, etc. My lawyer said they(Cox) have spent thousands in order to collect hundreds. They are the {{Redacted}} of the communication industry!!!
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Cox Communications - Rip off

Cox Communications
#1086155
1.0
Details
Since when do you have to pay extra if you go over your internet allotment is this a cell phone company now I have had internet my whole life just about and never had to monitor how much I have used it never mattered
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Cocks Cable Tv And Internet Review

Cox Communications
#868890
1.0
Details
The worse not just cable company, whose company i have ever done business with. DO NOT USE THEM. WE SHOULD ALL GET TO PUT THEM OUT PDF BUSINESS.
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Cox Analog To Digital Review

Cox Communications
#847577
3.7
Details
Just because COX decided to go all digital shouldn't mean I have to pay $2.25 per box per month when I use to get Analog free. This is wrong to charge me when it isn't part of the deal I signed up for last year!!!!! I'm sick of companies dictating changes and making me pay more than I agreed to.
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COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address...
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2.6
#958634
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We closed our COX account and all was paid and all equipment returned. Later COX sent a bill to a BOGUS address. Then sent this to a collection agency, giving them the BOGUS address. We never knew of this bill. We were denied credit for an auto loan in spite of...
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1.0
I didn't like
  • I think i am being scammmed
  • Bad service overpriced
#940780
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I've had Cox for 12 months now. First signed up in Walmart they promised my bill would be $99/month. Get 1at bill it's $200. I was pissed because the Rep lied to sign me up. Besides that Cox Customer service sucks ***! The reps will hang up on you real fast! An so will...
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1.3
#924051
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I have used Cox cable TV for years and have been happy with the service, but not so much with the cost. I finally bit the bullet and cut the cord by installing and over-the-air HD antenna, buying my own DVR, my own internet modem and Amazon Prime TV. I now get almost...
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2.5
#911306
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Charged us a deposit for moving across state lines, increased our bill, asked for self-install and sent someone anyway, gave us a more expensive modem without asking what we wanted, didn't itemize bill, couldn't pay online, couldn't pay on automated phone service,...
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1.4
#881909
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The worse company in any line of Business. DO NOT USE THEM.
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WichitaGal
WichitaGal

No kidding. Shyster manager of West Side store told me I HAD to have a tech appointment when I wanted to transfer services to a new address...totally unnecessary, Cox just wan...

1.1
#868889
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Contact Cox Communications

Mailing Address:
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319
Phone:
(877) 206-4210
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They are telling me now I need to have a digital box for every television in my house. Of course they are happy to rent them to me. At $2.99 a month for five televisions, that's another $15 per month. I am really thinking about switching to another provider. They are...
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Anonymous
Anonymous

Call retention. Demand at least 30% off the price or you will cancel. Retention will make cancellation saves in tiers. They will start by offering you cheaper packages on b...

#849435
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