State: Arizona City: Tucson Clear all filters (22 of 1130 reviews match)
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The representative was rude on the phone and even let out a big sigh when I said my reason for calling is to complain about the rate hike. They have been hiking the rate on a regular basis and it is getting ridiculous. She flat out denied that the rates were hiked as...
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Anonymous
Anonymous

Cox don't love you. Cox don't care.

1.4
#942362
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I can't get a straight answer from them! How? Can you chRge this? They tell me well we were giving you a $40 credit ? Come on. Din e when do we have to pay for basic prime tv channels? This is a political financial issue. Tv already takes in ad dollars...then I look...
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1.1
I didn't like
  • Erratic changing prices
#902460
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After having Cox Cable service for 9 months, approximately, here is The list of reasons why we're not happy with their service: they have spent 9months giving us the run-around about the gift card reward they promised but have refused to keep their promise. Also, the...
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#888864
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Cox Communications Customer Care Review

Cox Communications
#873145
I had cox cable for a year. I called two weeks in advance to have them turn off my service.I am 64 yr old i have naropithy in my hands and feet.cox said they record all there phone calls well if thats the case than they can listen to the phone vall where they said my cable was going to be shut off and they kept it on and they said would come pick up the box also. Jana manAtione
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Cox Communications Internet Service Review

Cox Communications
#681697
1.9
Details
Slow internet. Frequent failures. I do not like COX. I have had them for 3 years and I'm basically stuck with them because no one else serves my address or something of that sort. Their internet is quite expensive for what it is, and I feel that I'm throwing my money away because I often have problems with it. If you have the choice DO NOT GET COX.
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Billing Practices
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Billing Department Review

Cox Communications
#657316
They are liars. I was told i would have my bill lowered. How do they get away with ripping off there customers? With this said, and other customers that get the same treatment, i hope they get their *** together
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Box Rebooting Review

Cox Communications
#648522
1.3
Details
I spoke with a service rep name Karie and told me oh well the prices are what there are and even if I have to reboot my box ever week the can't be any better. I told him that his company will loss coustmer that. He told me if I need to look some else I could do that. Cox has the worst coustmer service ever!!!!
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I will no longer be a cox communications tv cable customer after 17 years. I pay over $100.00 per month. And for what? To buy more miniboxes in order to get the channels I am already paying for? This is a scam and consumers like us will get us to look into AppleTV...
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1.0
I liked
  • Represenative was nice
I didn't like
  • Cost and customer service
#861684
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They ran a promotional sale that said they would send us a $200 gift card for signing up for (a package deal). That was almost 7 months ago. We have called their customer service phone numbers and been lied to and given the run-around. Some of their customer service...
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1.8
#842967
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I always leave my checking account balance as $0 and last month Cox wrongly charged my account 80.54 dollars in which I was fined 35 dollars from my bank because of the overdraft fee. I emailed, called and they were asking for all the evidence when on my account on the...
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2.2
I didn't like
  • Billed for cox to service their own equipment failure
  • Paperless billing
  • Not leaving the already high price of my bill alone
#787137
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Early December I called Cox to put in a new computer line because I had been renovating and wanted the line to go in before the wallows closed up. The Cox technician shows up and immediately stats yelling at me that I have too many lines, he doesn't go into attic...
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1.0
#773800
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I have Cox internet and although it frequently slows down at the most inopportune times, I cannot complain much. My complaint comes from today. I called, since I have internet hooked up, I thought it would be easy to add cable TV. I really wanted to watch a...
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Anonymous
Anonymous

Cox finds anyway to get money from their subscribers. They are loosing cable customers to companies such as centrylink, dish, direct tv etc... Cox now has more internet subscr...

Anonymous
Eric

Yes, they are greedy, uncaring, and so unworthy of their virtual monopoly (in our area, at least.) My household was offered use of up to 2 of the now-required little boxes for...

3.3
#754894
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On 11/21/2015, I was watching football game between UA and ASU on FS1 and the signal keep dropping on and off constantly. Not only this channel but all the channel was having signal issues so I called your technical help line round 4:50 PM AZ time. COX customer...
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Anonymous
Anonymous

fs1 / espnu / espnnews / espn classic / nhl network having the same issues for a good 2 weeks..absolute ridiculous..

Anonymous
Anonymous

I received an email from COX and instead of addressing the issue, they want me to take a survey on how to improve their customer service... and their FB asked to to chat priva...

1.0
#738264
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Contact Cox Communications

Mailing Address:
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319
Phone:
(877) 206-4210
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I had Direct tv and switched over to Cox communications, I was given lots of incentatives for signing up and one of those incentatives was a 200 pre paid gift card that I have never ever received. when I called to complain I was told I needed to sign up for the card...
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I liked
  • Cox represeative was kind
I didn't like
  • Service support
#605828
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