State: California City: San Diego Clear all filters (39 of 1055 reviews match)
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my name is tom taylor at 355 61st street saN DIEGO CA 92114 I BOUGHT A BUNDLE PACKAGE FOR THE 200 DOLLAR REBATE AS OF THIS DATE I HAVE NOT REVEIVED A VALID VISA CARD WITH A VALID PIN NUMBER TO USE TO CHARGE AGAINST THE CARD. I HAVE CALL IN ON THIS 5 TIMES PROBLEM STILL...
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1.0
I didn't like
  • Customer service is very bad
#948041
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I would like to provide a positive review for technician Tham in San Diego. He came to my house to install the new Contour 2 DVR cable box & client box. He was extremely helpful, thorough & conscientious. There were issues with the client box out of his control - he...
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#945795
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In long: I recently got Cox bundle that included tv, internet and homelife security. I initially called to get a bundle service that included tv, internet and a home phone but representative I spoke to sold me on homelife security instead of a home phone, saying it was...
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h.kitchener
h.kitchener

This is how we learn. Now you know why signing documents/contracts without reading them is a very bad idea. Stop complaining and take responsibility for your actions.

1.2
I liked
  • I am very upset and disguss about cox cable and there
  • No resolution
I didn't like
  • Billing practices
  • Unfair business practices
  • It sucks
#902749
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Programming Review

Cox Communications
#635027
Lazy programing. I don't want to watch the same show over and over for 8 hours. By the way cox Customers can look at the networks and see there are many more shows that cox chooses not to air. Btw I also live in San Diego many of these are from here.
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Programming Review

Cox Communications
#635020
2.0
Excessive 8hr blocks of the same show being played. Also too many commercials so many that's commercials are overlapped
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I have had nothing but frustrating service from this company. Years ago they were one of the best. So disappointing now. From service that is so slow, you think I was back in 1999. And their blaming it on my computer, cracks me up. I had the same before. And it use to...
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#864639
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Companies like (COX M) is what causes the Liberals to step in and decide on how you should treat customers. I am trying to reduce my bill since I am now retired and on a fixed income. There is no way that anyone should be paying for channels you don't watch, like 95%...
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4.0
#826124
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How many times can they disconnect or route the call to an incorrect dead end before it becomes either a custom and habit OR an intentional game or sport? Cox customer service representatives appear to delight, from the entry level to the supervisor and manager, at...
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#818920
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Wow has this company fallen a long way. They charge a ridiculous amount of money...they force us to use a new mini box so they can charge more and then I don't even deliver it. Then I have all of my stations gone, then they say it was there error...oppps you will have...
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I didn't like
  • Current performance
  • Cost and customer service
#792012
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I keep receiving printed snail mailings from Cox every week, advertising their bundles. I have made several calls to Cox marketing, billing, and customer representatives, plus I've gone to one of their physical offices in my neighborhood. To no avail. They all say "I...
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1.0
#753490
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DO NOT USE COX - go to ATT Uverse, Netflicks, anyone but Cox. I've lived in San Diego for 10 years and have always had problems with billing and bad connections in every apartment/area I've lived in. Just got off the phone with them because I have not been able to see...
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CoxHelp
CoxHelp

Hello BG2015, That is not the experience that we want our customers to have. We want to make sure that your services are working correctly and that you are able to make paymen...

1.0
#630494
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A COX communication employee came to my door and ask if i was so and so and i said no he must have the wrong place. he said well then i can give the offer to you instead. i said that i am with dish. he said that he could give me a better deal. i told him i was about to...
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CoxHelp
CoxHelp

Hello David, That is not the experience we want you to have. It sounds like you are not getting the price you were quoted and first and you initially received the wrong equipm...

2.3
I didn't like
  • Awful customer service
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