Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

In December of 2018 I made the switch to Cox from AT&T. The worse mistake I ever did, but the reason was because my contract had ended with AT&T.

With my contract ending that that meant my price went up so I switched.

Cox offered me a $350 rewards card and a free security camera and some type of light bulb. So I was happy to save the lease to switch. But after my 90 days and not receiving only a $100 gift card I called to find out what was the issue. They told me that it was my fault that I entered my numbers in correct and it was not $350 but $300 and the rest would be out in another 90 days but it could come sooner.

Needless to say nothing came so I call back and now it turned out that I was only supposed to get $100. After looking into my account they said that they realize their mistake and that it was never submitted the last time I call but they will submit it now. Okay, so today I get a email telling me that my gift card is on it's way but it's only for $100. Now I'm upset because I have been lied too more than once.

To tell the truth I actually pay more and get less from Cox's then I did with AT&T. So after calling about the same issue again I decided to go back to AT&T because at least they keep there word. After switching back I called to disconnect my services from Cox. Which now they claim I show them a $200 disconnect fee.

Ain't that some *** They still owe me a $200 reward card but think I'm going to pay them $200 for a contract I'm not under.Not going to happen. The service manager on the phone told me that their contracts were verbal. I have not once talk to anyone about being under a contract.

An to try to tell me it's a verbal contract is a bunch of *** Someone please tell me in 2019 what company puts you under a verbal contract. So in short this company is full of *** please stay far away from them.

Product or Service Mentioned: Cox Communications Bundle.

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