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I am a 10 plus year COX customer who subscribes to their best internet plan. Couple of years ago when I upgraded my high speed internet, I was provided with a landline which I was told at hat time is free.

Never the less, we never used it as we use cell phones. I don't even know my Landline number. There is only one handset in the guest room, which was used accidently by my visiting parents(They also had cell phones). I am astonished to see the charges.

Its simply insane. I started a chat on their website, and was given a number to call. Tiffany from Phoenix office was extremely rude, and accused me of lying, when i said we don't use this phone for years. Cox also refused to issue a refund.

The details of charges in my bill show how insane these charges are especially in this day and age. I thought it would be a quick phone call to get this matter resolved. I also said they can disconnect the phone, as I don't need it.

I am astonished to see the arrogance, and fraudulent billing practices. Attached are two bills for your consideration .

Regards,

Girish Sharma

4403910794

MONTHLY SERVICES Jan 6 - Feb 5

-

INTERNET

Cox High Speed Internet Ultimate

Includes:

Ultimate Internet Service Jan 6-Jan 6

Ultimate Internet Service Jan 7-Feb 5

Download speeds up to 300 Mbps

1 TB (1,024 GB) Monthly Data Plan.

Over 500,000 WiFi hotspots.

Cox Security Suite Plus.

$99.66

Total Internet $99.66

TELEPHONE

440-660-2960

Cox Voice Economy

Includes:

Basic Monthly Service

Economy Feature Pak

$18.39

-

Cox Long Distance $0.00

Total Telephone $18.39

TOTAL MONTHLY SERVICES $118.05

-

USAGE CHARGES

Telephone Usage

Usage for 440-660-2960

Cox Long Distance (qty 8) $8.28

International Direct Dial (qty 4) 220.20

Total Telephone Usage $228.48

TOTAL USAGE CHARGES $228.48

-

TAXES, FEES AND SURCHARGES

Telephone Taxes, Fees and Surcharges

Taxes

Federal Excise Tax $0.55

County Sales Tax 6.69

State Sales Tax 17.08

Total Taxes $24.32

Fees and Surcharges

Carrier Cost Recovery Fee $1.60

911 0.12

Federal Universal Service Fund 48.55

Total Fees and Surcharges $50.27

Total Telephone Taxes, Fees and Surcharges $74.59

TOTAL TAXES, FEES AND SURCHARGES $74.59

TOTAL NEW CHARGES $421.12

-

Second bill

6400 0260 NO RP 06 02062020 NNNNNNNN 01 998559

-

MONTHLY SERVICES Feb 6 - Mar 5

-

INTERNET

Cox High Speed Internet Ultimate

Includes:

Ultimate Internet Service

Download speeds up to 300 Mbps

1 TB (1,024 GB) Monthly Data Plan.

Over 500,000 WiFi hotspots.

Cox Security Suite Plus.

$99.99

Total Internet $99.99

TELEPHONE

440-660-2960

Cox Voice Economy

Includes:

Basic Monthly Service

Economy Feature Pak

$18.39

-

Cox Long Distance $0.00

Total Telephone $18.39

TOTAL MONTHLY SERVICES $118.38

-

USAGE CHARGES

Telephone Usage

Usage for 440-660-2960

Cox Long Distance $0.18

International Direct Dial (qty 2) 300.94

Total Telephone Usage $301.12

TOTAL USAGE CHARGES $301.12

-

TAXES, FEES AND SURCHARGES

Telephone Taxes, Fees and Surcharges

Taxes

Federal Excise Tax $0.55

County Sales Tax 8.67

State Sales Tax 22.16

Total Taxes $31.38

Fees and Surcharges

Carrier Cost Recovery Fee $1.60

911 0.12

Federal Universal Service Fund 64.18

Total Fees and Surcharges $65.90

Total Telephone Taxes, Fees and Surcharges $97.28

TOTAL TAXES, FEES AND SURCHARGES $97.28

TOTAL NEW CHARGES $516.78

Monetary Loss: $1000.

Preferred solution: Full refund.

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