Hartford, Connecticut
Not resolved

They hang up on you if you have a problem every time !

Product or Service Mentioned: Cox Communications Customer Care.

Reason of review: Poor customer service.

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Contact your local franchise authority. They are the only ones with the power to REMOVE Cox from the franchise.


I can back you up on that it happens every time I call. They won’t even talk most times they just pick up and hang up on you especially if you call between 5& 6 because they know the system will hang up on you or cut your call off.

The customer service reps talk over you they don’t listen and brow beat you with scripted responses. Horrible the worst ever their should be FCC filings and a class action suit on them.