They told me that my internet service will be $19.99 a month and there will no be installation fee. So I agreed to sign up for their service.
However, when I get the bill, they charged me $20.00 for installation and $30.00 a month for my internet service. When I called them regarding the bill; They said they never offer that price though I still have their ad stating in print $19.00 per month. When I called, they said they have to submit a form for the price they quoted me on the phone before I switched to them from AT&T. They said I will not be able to get that price because I don't have cable.
However, that was not what they said when I called the 1st time and made the decision to switch over. They promised and don't deliver.
They actually lied to get the business and did not keep their end of the bargain.
Product or Service Mentioned: Cox Communications Phone Service.
Monetary Loss: $200.