The service was good but I have to relocate out of the service area for work and Cox waived my termination fee for the cable, telephone and internet but stated they could not waive the home security termination fee based on the contract agreement? Wow, no consistency with this company whatsoever.
First of all, I wouldn't even be cancelling the service if I didn't have too. I guess it's my fault they don't service my new area? On top of that, I can't even use the equipment any longer and they don't want it back. What am I supposed to do with it?
Throw it away and still have to pay $300. Extremely unreasonable for a company that claims to be so customer friendly on the commercials they air every 5 minutes.
I'm filing a better business bureau complaint and a grievance with the corporate office. I'd recommend going with another company if you can, the headache is not worth it.
Product or Service Mentioned: Cox Communications Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.