Cox Communications - Usually satisfied. Disappointed with recent service
I currently live in an apartment for almost a year and a half and I have had Cox Internet.I decided that I wanted their contour T.V and I wanted to be able to record.
I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment rescheduled so that they could rewire and connect service. They showed up, and had no idea about rewiring. I called and they said I had to have a written notice from my apartment and it would cost me $175.00 for two outlets being installed.
Which I totally understand about me needing a written notice, but to begin with I was told I won't need to have anything from my apartment and that cox would be paying for the rewiring.
I canceled T.V and will just stick with internet for now.Usually, I am satisfied with service.
Review about: Cox Communications Tv Service Installation.
Reason of review: Installation confusion not on my part..
Preferred solution: Let the company propose a solution.
I liked: Special prices, Internet package.
I didn't like: Service for setting up tv, How cox did not install new wiring for free.