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1 comment

I currently live in an apartment for almost a year and a half and I have had Cox Internet.I decided that I wanted their contour T.V and I wanted to be able to record.

I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment rescheduled so that they could rewire and connect service. They showed up, and had no idea about rewiring. I called and they said I had to have a written notice from my apartment and it would cost me $175.00 for two outlets being installed.

Which I totally understand about me needing a written notice, but to begin with I was told I won't need to have anything from my apartment and that cox would be paying for the rewiring.

I canceled T.V and will just stick with internet for now.Usually, I am satisfied with service.

Review about: Cox Communications Tv Service Installation.

Reason of review: Installation confusion not on my part..

Preferred solution: Let the company propose a solution.

I liked: Special prices, Internet package.

I didn't like: Service for setting up tv, How cox did not install new wiring for free.

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Cox customer service has definitely gone downhill.I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me!

Then after I got a supervisor on the phone she just wanted to argue with me!I'd really like to have someone that actually knows how to be professional answer the phone!

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