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Cox Communications review in Chesapeake, Virginia: Liars

1.6
Details
The WORST provider of Internet I've ever experienced. Don't buy into the "Panoramic" mumbo-jumbo. It's a lie. Service is slow even when connected to a wire. WiFi drops anywhere in the house at random times, only way to get it back is to completely reset the modem. I had an issue where internet service stopped. I contacted Cox (on a Friday) was told they were going to send me a modem and was guaranteed to receive it by Tuesday (3 days with no service) It's now Thursday and still no modem. I contacted customer service AGAIN and a modem was not even shipped. And was insulted with a $25 credit on my account. If you have Verizon FiOS in your area, go that route. STAY FAR AWAY FROM COX!!! THEY ARE LYING CROOKS.
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Review
#1512254 Review #1512254 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Ordered Cox bundle (tv, internet, homelife) through a rep @ Wal-Mart to be installed April 3, 2019; yes, that would have been yesterday. Was told at time of signup that I was getting 300+ channels for a set price on ALL TVs; and all installation was FREE. First of all,...
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Review
#1507277 Review #1507277 is a subjective opinion of poster.

Cox Communications review in Arlington, Virginia: New balance

4.4
Details
Cox offered $400 Cox visa award. My card#{{Redacted}}, tracking# 867894627.I spend total$400 already, but on 03/22/2019 I returned to Home Depot 1 item and refunded $19.97 to my card. So I still have $19.97 in my card, but when I checked my new balance is zero. Can Ox reward center adjust my card new balance please. Thanks for your time.
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Review
#1500277 Review #1500277 is a subjective opinion of poster.
Product
Cox Communications Reward Card
I moved to a new apartment located at 3539 S. George Mason Dr. I was told Ana Romero was the rep for Cox cable and I contacted her to set up an appointment for installation. I asked for a list of the available service and equipment. She emailed the alternatives and I...
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Review
#1393313 Review #1393313 is a subjective opinion of poster.
Product
Cox Communications Receiver
Reason of review
Bad quality
1.0
Details
Absolute WORST service I have ever encountered!! How DARE you blame our lack of service of "our" equipment!!! How DARE your reps say our router and modem is the cause your *** service constantly cuts out, our equipment is the best to be bought on the market at only one...
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Review
#1389025 Review #1389025 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications review in Newport News, Virginia: Worst company ever

1.0
Details
Worst internet ever! Company’s strategy suck! Keeping monopoly in regions and offering the poorest internet. It’s 2018! Can’t express how much I hate you! ***
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Review
#1364956 Review #1364956 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.1
Details
IT SHOULD BE ILLEGAL FOR LAND BASED INTERNET COMPANIES TO HAVE DATA LIMITS. For the longest time Cox has had a meter that allows you to watch your usage but never charged you for going over their stupid limit but now they have finally imposed a fee for going over....
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1 comment
Anonymous
#1431762

I know exactly what you mean. I was under the cap for months, watching to ensure my average usage per month prior to the cap.

Then when cap took affect, suddenly my usage went over almost 50 percent and was charged an additional $80 with no prior notice. When I called about this, they couldn't tell me why their notification system is suddenly not working any longer and that I probably had data leakage due to old wiring, that they could fix at a cost to me.

Review
#1182775 Review #1182775 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Pros
  • Speed of the internet
Reason of review
REMOVE DATA CAP
Preferred solution
Price reduction

Cox Communications review in Chesapeake, Virginia: Rising cox bill

1.0
Details
I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
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Review
#1181557 Review #1181557 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Pricing issue

Cox Communications review in Chesapeake, Virginia: I AM SICK OF COX. THEY SUCK ASSSSSS

1.0
Details
For the past month, weve been dealing with our service cutting in and out, random pop ups, in and out service. We can go 6 hours with no fn service and tech support doesn't seem to know *** in the ground from *** in their ***. IM SICK OF ALL OF YOU. YOUR SERVICE SUCKS. Im really considering another service. Oh and why does my fn bill keep going up ???? YOU SUCK and people hate you because your service SUCKS. You SUCKKKKKKKKK
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Review
#1174961 Review #1174961 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
2.3
Details
I've been with Cox for almost 6 years just for cable TV. I dobt need phone or internet. what started as a $55 rate 6 years ago they now want to charge $120 for a basic package!!! after cpmplainig they dropped back downt to $64.99. if you are a loyal customer, they will...
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1 comment
Anonymous
#1421249

I've been without service for 6 days. They send a tech and he says he doesn't know what's wrong & I have to reschedule for another tech to come out.

I do and he tells me the same thing.

What abuch of incompetent people. I am now looking for a new cable provider

Review
#1172556 Review #1172556 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Pricing issue