State: Virginia City: Chesapeake Product: Cox Communications Customer Care Clear all filters (2 of 119 reviews match)
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Resolved
2.9
Details

Update by user Jan 05, 2018

The requested billing adjustment was made to my acct.

Original review posted by user Jan 05, 2018

I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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1 comment
Anonymous
#1557913

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money for less service. What you get is the runaround, and abject apologies, and no refunds.

Review
#1162821 Review #1162821 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
  • Internet speed
Cons
  • Billing practices
  • Incompetent e-care specialists or liars
Reason of review
Would not downgrade my service , lied about me not saving money by downgrading service
Loss
$115
Preferred solution
I want a price reduction of my service, I only want to pay for the internet period!
Tags
  • Cox Phone
  • Cox Billing

Cox Communications in Chesapeake, Virginia - Rising cox bill

1.0
Details
I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
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Review
#1181557 Review #1181557 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Pricing issue

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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