State: Virginia Product: Cox Communications Customer Care Clear all filters (5 of 114 reviews match)
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Cox Communications - Rising cox bill

I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
1.0
Details
Billing Practices
Coverage Area
Price Affordability
Style and Design
Value for money
Product
Cox Communications Customer Care
#1181557
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I have been a customer for an hour and you people have already messed up multiple times.I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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Product
Cox Communications Customer Care
#1166875
Resolved
I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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Anonymous
dfoofnik

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money fo...

2.9
Product
Cox Communications Customer Care
I liked
  • Internet speed
  • Provision of service without downtime
  • Being a customer for years until billing makes a mistake
I didn't like
  • Billing practices
  • Incompetent e-care specialists or liars
#1162821

Cox Communications - Watch out for the "service call"

My internet signal was non-existent/weak. I called and they sent a incompetent contractor who couldn't fix the problem. He left trash everywhere he worked plus leaving 2 gates open and my dog got out. I called again and waited for the appointment and no one showed. Then they billed me $75 for ME not being there for the appointment. So, I called again and a nice man came out and resolved the problem. So when I called billing, I told her the $75 charge was incorrect as I was waiting for the tech and he didn't show. She was going to split the cost and I said no and that I wouldn't pay a penny and threatened court. She dug her heels in until I asked to speak with a supervisor. Then she said "we'll give you a one time credit". CROOKS!!
Product
Cox Communications Customer Care
#913691
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Cox Communications - Worst customer service ever!!!

Worst customer service ever!!!!! Apparently they use an independent contractor to do home service issues. The contractor they use came to my home, m& m communications, and destroyed the access panel in my home. I have now spent 3 weeks trying to get the damaged repaired and just keep getting the run around. Cox just puts me on hold and leaves me there indefinitely until I hang up. I hate this company, but they know they have a monopoly on my condo complex and just don't care. It is mind boggling that they can get away with this, but what can a lowly consumer do against a company that provides no satisfaction?
Product
Cox Communications Customer Care
#587055
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