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Cox Communications Tv Service Review

$150.00 for cable only is a rip off
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Review
#838470 Review #838470 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Pricing issue

Cox Communications review in Virginia Beach, Virginia: Bogus equipment charges

I am being charged for equipment that I have never had with cox. The customer service rep was unable to find any equipment other than the modem for internet service which I still because I still have internet service. The charge is $129.32 that now they have to investigate to remove but did not have to prove to charge. This is totally crooked and now I have to prove that I have no equipment that was never sent to me.
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Review
#792694 Review #792694 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Problems with payment

Cox Communications Internet Review from Virginia Beach, Virginia

1.3
Details
We have been requesting internet service to our new home for two months and keep getting the run around. Cox has not attempted to make the connection to our home and we keep getting the run around when we call. Every time we call we get a different excuse and no one ever seems to find any information on our previous calls. Very disappointing and frustrating!!
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1 comment
Anonymous
#1042043

Go with Windstream. They have been making an attempt to improve, and I believe they deserve a chance.

As for Cox, cancel while they don't take all of your money!

Our service always drops, and Internet speeds are not what they should be half of the time. I think they are way over priced, especially for the lousy service you receive.

Review
#709195 Review #709195 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
I switched to COX (bundle) from Verizon with the promise of a $100/gift card and a $100 credit on my bill. I had to pay Verizon a $100 early termination fee. No one told me I had to fill out a form for the gift card until I called and asked about the promised credit...
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1 comment
Anonymous
#999495

Hi, that is not the customer experience we want for you! We are happy to have an account specialist review your account.

Please email us at cox.help@cox.com with the details

Mike J.

Social Media Support Specialist

Review
#654806 Review #654806 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.8
Details
I have been with Cox for a while now and I have never been treated so poorly by anyone in this company. I had recently moved and had my home package transferred and also upgraded it. The technician did the install and ran the cable wire from one outlet, across the...
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1 comment
Anonymous
#990932

Hi APLATTER,

Call COX Corporate Customer Service at 888 566 7751. Explain calmly your ordeal.

They will get right on it.

I will be shocked if they do not get you quick resolution and fix your issue. Been there, done that...........good luck

Review
#638378 Review #638378 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Threatened
  • Rude unhelpfull employee
  • Horrible customer service
Reason of review
Poor customer service

Cox Communications - Bundle Review from Virginia Beach, Virginia

I only had my cox bundle package for two weeks and on three different times my wi fi signal keeps going off line. Even after a tech was send out my internet has been crashing
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1 comment
Anonymous
#970785

We actually having some great promotions going on right now with directv giving away 150 best buy gift cards and nfl Sunday ticket free, contact me to hook you up . 323 806 6763 were located inside local best buys looking to switch and save customers over hundreds of dollars every year

Review
#618690 Review #618690 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality

Unreliable Service Review

Very unreliable I own a restaurant and on Friday night while busy cox went down and couldn't process credit cards, I had a mob of angry people on my hand and I lost a lot of money that time, and that's the 5th time it has happened, I'm switching to verizon, cox you are not reliable at all thanks for nothing.
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Review
#527618 Review #527618 is a subjective opinion of poster.

Bad Service Review

Cox is by far the worst cable company I've ever done business with . On demand is supposed to be just that ON DEMAND .. They take forever to put things on demand .. And on top of that On demand always have technical difficulties . The wireless sucks . This company sucks altogether . I'm very VERY unsatisfied with this *** service . I would never recommend Cox cable to anyone . Comcast is 20x better ..
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Review
#491020 Review #491020 is a subjective opinion of poster.

Cox Communications review in Virginia Beach, Virginia: HD Cable cuts in and out, internet has to be reset monthly

HD cable cuts in and out for ~1-3 seconds. I have tried the online troubleshoot, checked that everything is plugged in, reset the box and to no avail nothing is fixed. It seems to happen more often when watching football or other programs with a lot of moving color. This only happens with HD channels. Also my "high speed internet" from COX will go out about once a month and I will have to call cox to have them reset the router, phone calls usually last 10-15 minutes. I am upset with all this because these services are very expensive. I grew up with comcast and never had any of these problems.
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Review
#470490 Review #470490 is a subjective opinion of poster.

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
In order to reverse the payment that got overpaid them, they want me to fax them my bank statement stating my bank paid them. On my bank statement it was cleared and meaning they have received my payment. Why do I need to fax them my statement for their ( Accounting...
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1 comment
CoxHelp
#641425

Locating a lost payment can be a difficult process and having the bank statement helps more than most people realize. Please email us at coxhelp@cox.com if you still need help with this and I'll see what we can do to help.

-Chris

Review
#401593 Review #401593 is a subjective opinion of poster.