When canceling service because we were moving I was informed by an agent there would be a 60 day period where webmail would be available. After service was terminated as moved from our house webmail was abruptly terminated.
I spoke with 5 different representatives over a 75 minute period and Cox would/could not resolve this. Was informed by tech support they could not fix, was informed by a service agent I should have received 45 days access to webmail, was informed by another agent that I should ask for a seasonal access account for $9 per month, but another agent said that was not available in California.
The last agent I spoke with said there is no grace period (there was in the past) and there was nothing that could be done to provide webmail. I was a customer for 15 years.
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The most disappointing in user's experience was did not honor committments. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
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