WORST CABLE COMPANY. I've lived in different parts of the country and in my experience this is probably the worst cable company in the nation.
The Cleveland Ohio customer service staff is very rude, especially Sara. They know they are your only choice in certain areas and could care less about providing good customer service. Unlike other providers, you can only reach a customer service rep during regular business hours if you have a billing issue....and believe me you will have plenty of billing issues with this company. The first time I inquired about their service they wanted a $100 deposit because they said they couldn't verify my credit.
This was the first time any cable company ever asked me for a $100 deposit. I thought this was unusual since you pay for cable and internet service in advance and if one doesn't pay, I would assume they just cut your service. They told me they would hold this deposit for a year, but credited my account after the first month.?? Another time I once signed up for a special promotion they were offering.
When my first bill arrived it didn't reflect the discount and in fact showed a rate increase for the following month! What a poorly managed company! I've talked to many people who have Cox Communications as their provider and nobody seems to be happy with their service.
It's a shame we don't have a choice when it comes to affordable cable and internet service in the 44129 zip code area. Buyer beware!!
Product or Service Mentioned: Cox Communications Internet Service.