I am beyond fed up with Cox Communications. In my opinion they are crooks!!!
I am forced to have them as my provider as they are the only company that services my area. I moved to Arizona in 2015 and I have had Cox as my provider since then. I originally lived in a unit upstairs (same address)..and last December I moved to a downstairs unit. I work from home so I have to have my internet and phone lines working properly.
I had every service they offered...two phone lines, internet, home life and TV's. I had an original move date and my move was pushed back a few weeks..so I called Cox to change my move date. The rep did not move my services properly and half my services were moved to the unit downstairs and have remained upstairs. I could not work for 2 days and my billing was unreal!
Then Home life put me in a brand new contract...2 years from the date I moved downstairs. I had to fight tooth and nail to end my Home life when my original contract was over..because they kept telling me that I had another year in the contract.They were trying to stick me in a brand new contract when I already was in unit upstairs for a year. I have had to go to Federal Trade Commission on them 3 times because I can never get resolution with billing until Ive spoken to them for 3 or 4 hours and gone from reps to supervisors to managers, to the store in person! I have had so many issues with this company it is ridiculous.
I have had them add on repair plans to my bill..that I did not add and I have also had my packages changed when I did not request any change..THEY SLAM AND CRAM THEIR CUSTOMERS! I have worked for telecommunications for years...and the standards and ethics of this company are unacceptable!Cox leaves a bad taste in my mouth!
Product or Service Mentioned: Cox Communications Account.
Reason of review: Billing.
Preferred solution: Let the company propose a solution.
I didn't like: Fraudulent billing schemes, Over charging, Your total lack of concern, Lack of consistency amongst employees and departments, Late charges and disconnect charges fraud.