Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

In October, 2018. I went to local cox store to add a countour box .

I have been a customer for over 20 years. Never had a late payment. They gave me the additional contour box. Now i go home try to set it up.

Suprise cox now wants to charge me over $200 deposit to keep service. On top of the $300 local transfer fee for moving locally. Cox phone customer service said to talk to local store. Local store told me told tocall customer service phone line.

Customer service billing supervisor also stated that he would have a local employee fired for doing nothing wrong. When it was the manager at the cox store on Marks street, Henderson, NV.

who did all this, not the employee. This is more than ridiculous

Product or Service Mentioned: Contour Receiver.

Reason of review: Pricing issue.

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